Experienced Physical Therapy Aide with over 18 years of experience in Physical Therapy Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Workers Compensation Coordinator with over 10 years of successful experience in Front Office and Physical Therapy Setting. Recognized consistently for performance excellence and contributions to success in Medical industry. Strengths in Customer Service, and Problem Solving.
Skills
Desktop support
Communications
MS Office
Team management
Problem resolution
Knowledge of medical terminology, Insurance process and authorization
Bilingual skills in English/Spanish
Knowledge of Customer service Principal
Application support
Relationship developing
Experience in a Call Center setting
Ability to maintain multiple tasks
Work History
09/2019 to Current
Enterprise Scheduling Registrar Vidant Health – Wallace, NC,
Resolved issues and escalated problems with knowledgeable support and quality service.
Handled Multiple calls per patients to address customer inquiries and concerns.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Increased customer satisfaction by resolving any problems promptly and efficiently.
Worked with Patients to understand needs and provide the best service available to them.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
12/2015 to 09/2019
Physical Therapy Aide and Workers Compensation CooTemple Medical Center – City, STATE,
Coordinated daily activities of patients to support them in their individual care programs.
Reviewed patient medical history and referral notes from other medical practitioners to understand health problems and suggest appropriate physiotherapy regimen to facilitate movement for daily activities.
Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
Performed modalities such as electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
Taught chronic pain management techniques to assist patients in managing pain, including exercise, stretching and manual therapy techniques.
Provided treatment to patients suffering from sports-related injuries such as concussions, tennis elbow, pulled hamstrings or ligament tears to prevent loss of sensitivity as well mobility.
Updated and maintained charts to reflect on patient progress and treatments using .
Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Recorded patient status in progress notes.
Maintained supply inventory by placing orders when supplies ran low.
Cleaned and maintained therapy area and exercise equipment.
Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments and arranging files.
Restocked supplies, cleaned common surfaces and replaced linens between appointments.
Offered expert mobility assistance with physical support, wheelchairs and other strategies.
12/2000 to 07/2015
Physical Therapy Aide and Medical Records The Pain And Rehabilitation Medical Group – City, STATE,
Performed modalities such as electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
Taught chronic pain management techniques to assist patients in managing pain, including exercise, stretching and manual therapy techniques.
Assisted Physical Therapist with patients treatment and progress.
Provided treatment to patients suffering from sports-related injuries such as concussions, tennis elbow, pulled hamstrings or ligament tears to prevent loss of sensitivity as well mobility.
Coordinated daily activities of patients to support them in their individual care programs.
Cleaned and maintained therapy area and exercise equipment.
Recorded patient status in progress notes.
Maintained supply inventory by placing orders when supplies ran low.
Enforced safety procedures with all patients.
Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Offered expert mobility assistance with physical support, wheelchairs and other strategies.
Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments and arranging files.
Restocked supplies, cleaned common surfaces and replaced linens between appointments.
Insurance versification and eligibility and worker’s Compensation authorization.
10/1998 to 11/2000
Patient Scheduling CoordinatorKPC Medical Group – City, STATE,
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Completed skilled administrative work to support all office staff and operational requirements.
Completed and filed financial documentation for accounting purposes.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Enhanced office efficiency by handling multi- callers per day.
Organized patient files and streamlined operations to improve efficiency.
Coordinated front office duties, including customer service, patient scheduling and billing.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Carried out front office duties utilizing data entry skills in framework of medical database.
Organized paperwork such as charts and reports for office and patient needs.
Answered phone calls and messages, medical facility, scheduling appointments and handling patient inquiries.
Education
Expected in 06/2015
High School Diploma : East Beverly High School - Los Ángeles, Ca , GPA:
Expected in 10/1998
Certificate : Physical Therapy Aide Pacific Travel Trade School - Long Beach, CA, GPA:
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School Attended
East Beverly High School
Pacific Travel Trade School
Job Titles Held:
Enterprise Scheduling Registrar
Physical Therapy Aide and Workers Compensation Coo
