Energetic employee of 23 years with Enterprise Rent-A-Car. Skilled administrator with experience in the claims industry.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Communicated with renters via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Maintained working knowledge of income and expense reports to help office become more profitable. Implemented quality review program by which employees were evaluated and promoted. Participated in various incentive programs and contests designed to support achievement of production goals. Trained, guided, and motivated the rental staff. Launched new rental branch in south Houston.
Trained rental employees on implementing Loss Control procedures. Monitored and trained new Loss Control employees. Coordinated all department functions for team of 6+. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Planned and executed all aspects of a branch rental car office. Successfully planned and executed corporate meetings, lunches and special events for groups of 80+ employees when volunteering for the C.A.R.E. committee.
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