Enterprise Portfolio Program Management Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Portfolio and Program manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Creative Senior Business Solution Architect in Information system implementation in IT, Health,Banking, Food and Technology just to name a few. Successfully applied to system update ad change in several large corporations and government agencies both State and Federal. Bringing strategic planning, innovation, effective stakeholder engagement solutions, business process management expertise, combined with business acumen at global level. Looking for an Executive Position for a dynamic and people oriented organization.

Core Qualifications
  • Strategic thinker
  • Leadership/communication and mentoring skills
  • Advanced problem solving skills
  • Project management
  • Business operations organization and tactical execution
  • Budget and Portfolio management
  • Deployment of strategic plan into operation processes
  • Negotiations expert
  • Decisive Natural leader
  • Performance tracking and evaluation system design
  • MS Office suite expert
  • Human resources management
  • Business management methodology
  • Employee training and development
  • Process management expert
  • Quality management process and methodology expert
Enterprise Portfolio/ Program Management , 05/2011 to
Project Executive LLCCity, STATE,
  • Establish the framework for and Enterprise portfolio management office for SCAO in Michigan. Create program management structure and plan for major implementation of JIS case management system for all courts in MI Create the team structure, job description and function for various team members and functions inside the framework Organized and structure the portfolio by projects- budget including categorize and naming convention and codes Selection and implementation of tools for process definition and portfolio management for EPMO in business units Organized and delivered training programs for simulation and court
  • Implementation process Portfolio IT Governance Manager (ITIF) Michigan Department of Correction (MDOC) Portfolio management of Offender management System (OMS) applications and migration from legacy system to new CRM system, Manage the life cycle of the portfolio, meet requirements of Information Technology Investment Funds (ITIF).
  • Create and manage PMO for the Portfolio, manage the BA team and the PM team in an agile methodology approach.
  • Developed Business architecture solutions for complex MDOC business requirements.
  • Provided Business and technical architecture design for restructuring the Portfolio phases according to ITIF requirements.
  • Created and manage change management activities and business road mapping activities.
  • Organized and managed a coordinated team of Business Analyst to identify and clarify business and system requirements.
  • Identified Portfolio critical issues necessary to move to next phase and provided corrective actions.
  • Lead developer and SME on HIT-Project management and HIT-Working in teams for the HHS-ONC Federal grant for University curriculum development Johns Hopkins University, Baltimore MD. HITECH-National curriculum published in March 2012 Evaluate and develop the material for workforce development and the general public for the 2 years and 4 years HITPM institutions (College and universities) programs, make recommendations adapt material create updated material edit and get ready for publishing, working with team to be 508 compliant and help standardize process and final material outlook and content.
  • A $10 M project over 24 months SME HIT-HHS-ONC Workforce Development Program ,Business Community Institute(BCI) Lansing, Michigan; HIT and IT Program Management, HIT program lead faculty, Program development, lab vendor's selection, SME on advisory board assigned to delivery management.
  • Evaluate, plan, develop and implement training program HIT-Project management business goals for the HIT -ONC Federal grant, State of Michigan, Capitol area IT Council and other clients of Business Community Institute.
  • Translate my excellence in training performance and understanding of client's needs into practical application for HITPM Create PM curriculum more adapted to actual meaningful use criteria and simulation scenarios of actual HIT projects SME for ONC-HIT curriculum (6) roles and competencies alignment.
  • Collaborate with entire team members to create more attractive programs and generate a leading edge in local community.
  • SME for TRI-C Consortium in Cleveland on ONC-HIT curriculum(6) roles and competencies alignment, LCC-Certified on line trainer 2010, created teaching material for virtual, F2F and hybrid, training tools, electronic documentation on Blackboard, Angel, Articulate platforms.
  • MIchigan Department of Community Health( MDCH ) Program Manager for Policy Group Lansing Michigan. Sub contract. Conducts Impact Assessments with business and technical teams input to determine appropriate program resourcing and timing Develop the policy life cycle process for the State MI Health Account program ( State Medicaid Extension program) Ability to quickly understand and assess a client's current business architecture / operating model Provides overall direction, guidance and definition of business architecture to effectively support business strategy.
  • Apply and utilize business modeling methods to ensure results oriented deliverables in a way that can be recreated and used as a corporate knowledge resource available to project level initiatives and executive decision making Created a SharePoint framework for repository and documentation Creating various analytical tools such a compliance matrix and action items list with severity and accountability Acts as a subject matter expert in the development of business architecture framework, selection of tool suite, design, and methodology Design a framework for the policy development life cycle according to PMI standard Creating and managing a collaborative BA team structure assigned to the projects under the program.
  • Manage stakeholders engagement by clarifying and organizing according to the Policy Governance principles Created a program status reports for each work groups Introduced the concept of PMI program life cycle and benefits management process.
Executive consultant/Program Director/ Senior Business architect., 2012 to 03/2014
CGI-CGI FederalCity, STATE,
  • Executive strategic team member working with 2 senior VPs and 3 directors to analyze and produce a strategic plan for Health care BU alignment in Canadian market
  • Selected and trained in first 3 months for Executive Management Program trainee for CGI group.
  • Senior Business Architect team lead for HCP under SVP at CGI Federal- for major business solution architecture project.
  • Nominated Global Team-Quality lead for Application Management Services Excellence -
  • Nominated Global CGI group Innovation-team lead under SVP
  • Lead various consulting strategic analysis and program as part of the consulting team in health care, technology BU, Banking and financial division.
  • Implemented strategic customer relation and team building concepts as define and supported by CGI model locally and globally.
  • Leads Senior Management through the development of a business architecture plan for the CMS line of business.
  • Analyze and present relevant information to facilitate effective and timely decision-making process through with feasible recommendations.
  • Acts as a subject matter expert in the development of business architecture framework, selection of tool suite, design, and methodology such as IBM, PM on line suite, MS office suite, Process Improvement tools etc.
  • As a senior business architect for the ACE team at HCP (Architecture/Consulting/Experience), I was serving as a SME on Business Process Management and supported the ACE team and other business units in Healthcare CMS related issues and strategic alignment and proposal development.
  • Designed and supported the strategic alignment, team building with the responsible SVP and organized PM tools to measure and monitor our performance based on goals settings for each areas of interest for our BU.
  • Selected as ACE team lead of the Innovation Program for Health and Compliance Program (HCP) @CGI Federal.
  • Leads the effort to identify and document capability and initiative needs and strategic prioritization into business architecture deliverables (roadmaps etc):
  • Developed and created complete interactive model of Business ecosystem using strategic analytics from Center Medicare and Medicaid (CMS).
  • This analytics tool contains all the technical and business architecture design of all the system footprint. The tool is used very effectively for strategic business development, proposal selection, training of new and existing members and applied in security management program analytics and management and Policy management programs integration.
  • Leads the effort to work with business leaders to identify business capability needs and prioritization.
  • Balance interests of CGI three primary stakeholders: Members, Clients and Shareholders.
  • Manage major projects and or initiatives greater than $5MK annually in net revenue, to maximize profitability while achieving high levels of customer satisfaction.
  • Leading teams of 20 to 40 members.
  • Devises creative and insightful solutions which reduce costs and project risks.
  • Effectively manages unique financial and contractual circumstances when they arise.
  • Conducts Impact Assessments with business and technical teams input to determine appropriate program resourcing and timing
  • Demonstrate ability to handle different types of client's personalities and organizations across different types of work, able to draw upon a wide range of client management techniques and establish a strong senior presence within client organization.
  • Direct other business architect and SMEs to ensure collaboration across the team.
  • Strategic needs analysis presentation , planning and presenting CGI approach, including organizing team members who would select specific chronic disease management process and tools for two major players..
  • Working with the quality lean Six Sigma performance director and the Agile PM performance group to improve process o BU project initiative.
  • Worked effectively with BU alliances and various VPs inside CGI network to design and implement proposal management processes which included managing global virtual teams successfully on proposal process implementation for North east BU CGI for CIGNA account.
  • Write internal white papers on ACA and ACO nationwide application and development.
Senior PM, 2009 to 2012
TekSystemCity, STATE,
  • Consumers Energy - Strategic analysis Jackson, MI Conducts Impact Assessments with business and technical teams input to determine appropriate program resourcing and timing Analysis, redesign, management report and recommendations on Global PM methodology in 3 sectors.
  • Aligning the Gating process with Business Processes, HCL change management processes and PMI processes Leads the effort to work with business leaders to identify business capability needs and prioritization Recommendations for governance processes and PM competencies evaluation.
  • 5M$ project over several years Bio Emergent Solution, Project Management Framework Leads the effort to work with business leaders to identify business capability needs and prioritization Prepare and evaluate project objectives, resources and timeline.
  • Strategic recommendations for global infrastructure implementation of system including SharePoint 2010.
  • This update and upgrade was to be implemented in 5 offices in US 2 in UK and one in Singapore.
Vice-President /Senior Project Manager, 2003 to 2009
The HB2 CorporationCity, STATE,
  • Apply dynamic entrepreneurial and leadership talents toward directing all-inclusive small business management and administration efforts.
  • Strategically steer all IT project management, database development, web application, and business process redesign endeavors.
  • Complete 9,500 hours of project/program management within areas of residential construction, database development, and web design.
  • Managed several project ranging from $1-3M and small to medium size teams up to 85 members and 22 contractors.
Owner/founder/ President /International Business Manager, 1996 to 2003
TSK- IncCity, STATE,
  • Senior VP of Global PM management
  • Drove organizational success by managing international projects on business process redesign and quality implementation. Created and design a methodology to include Kaizen principles (Six Sigma) in manufacturing, service, and distribution industries to facilitate major process improvements with average improvement of 150 %. This method was derived from the ACE program at Pratt & Whitney.
  • ESI International / George Washington University, professional instructor and PM specialist Developed and delivered multilingual project management training directives for George Washington University's Master Certificate.
  • Demonstrated sharp negotiation abilities to cost-effectively interface among key vendors and suppliers for major contract assignments.
  • Contributed solid interpersonal relations skills toward mentoring, training and coaching global project management offices worldwide.
  • Managed top-performing consultant teams for 30 different small companies including several subcontract assignments.
  • Utilized broad scope of industry knowledge to promptly handle client requests and resolve business challenges.
  • Serviced up to 150 different clients in 42 US State and 14 Countries on average teams of 25-50 people up to 250.
  • Various project ranging from 500K to 3M over 8 years.
  • Drove business process optimization initiatives to improve work flow and create improvements of 150% on 27 projects
  • Worked in a very structured and quality driven food (meat) processing and manufacturing plants for 8 years.
  • Evolved from formulator to Quality Assurance Manager of a major multi national firm in 4 Years.
  • Provide Holistic view and understanding of the enterprise with strong concept of Governance, structure, people and information creating a strategic framework for program and portfolio management initiative.
  • Designing, implementing and evaluating most effective programs to achieve value creation opportunities and drive maximum realization of strategic business goals for large enterprises and Government agencies both State and Federal in record time frame.
  • Spearheaded an Enterprise wide initiative, to significantly improve all business stakeholders collaboration and communication while supporting change process improvement by using practical hands-on initiatives.
  • Documentation and creation of business strategic goals matched with change management, innovation processes and metrics.
  • Decrease operating cost by implementing metrics and tools for various life cycle performance measurement and development capabilities.
  • Drove successful detailed business diagnosis to determine gaps and opportunities for program or project recovery in short time frame.
  • Created and designed Business and IT solutions with recommended feasible road map for implementation.
  • Successfully integrated business concept and interactive components in US National HIT Curriculum with Johns Hopkins University team published in March 2012.
  • Subject Matter Expert in the field of Portfolio/Program/Project Management-PMI-PMBOK®
  • Implemented Process Improvement methodology and tools to create new and easily manageable departmental procedures manual.
  • Expert in assessed organizational training needs and managing competencies for success.
  • Performed competitive analysis to make recommendations for future company growth and orientation as well as alignment with bidding process.

: , Expected in
- Montreal,
Master certificate Information Technology Project Management George Washington University Certificate in Technological Entrepreneurship HEC-University of Montreal Certified Kaizen specialist MICST Certificate in E-learning LCC: Project management & ITPM, Expected in 1999
George Washington University - Montreal, DC

Successfully completed two Master Certificate in 13 months with high grades.

Bachelor of Science: Food Science andTechnology, Expected in 1980
McGill University - Montreal, QC

Food Science & Technology , emphasis on Process management, Manufacturing Best practices, Quality management processes Formulation. Final project on enzymatic modification of wheat protein for meat substitute . This process and final product is widely used in Vegetarian meat substitute today.

: , Expected in
- Montreal,
Professional Affiliations

Project Management Institute (PMI) and local chapter

Business Process management Group.*BPMN 2.0,

Rotary Club of Lansing

Volunteer for:

  • PMI National (Project Manager )PM contest;
  • Mentoring Team from Western Michigan University 2015-2016
  • Mid Michigan agile group ; coach retreat March 2016 and more

Fluent in French and English; conversational abilities in Italian and Spanish.

  • Leadership, Executive financial Management, Innovation, mentoring,team building, coaching
  • Business program/project management, administration and modeling.
  • Business Process Improvement and strategic deployment
  • Program development, Proposal development, Quality management, Six Sigma, Strategic analysis,.
  • Major quality model ISO/ ITIL/Capability Maturity Model, change management tools and processes
  • Office suite, Outlook, SharePoint,modeling tools, presentation tools,

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Resume Overview

School Attended
  • George Washington University
  • McGill University
Job Titles Held:
  • Enterprise Portfolio/ Program Management
  • Executive consultant/Program Director/ Senior Business architect.
  • Senior PM
  • Vice-President /Senior Project Manager
  • Owner/founder/ President /International Business Manager
  • Master certificate Information Technology Project Management George Washington University Certificate in Technological Entrepreneurship HEC-University of Montreal Certified Kaizen specialist MICST Certificate in E-learning LCC
  • Bachelor of Science