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enterprise manager resume example with 10+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Entry-level Leasing Consultant with outstanding knowledge of sales and customer service. Brings strong skill set and forward-thinking nature to short-term rental and property management markets. Organized and dedicated to property success. Versatile leader proficient in handling diverse functions on a daily basis. Proven ability to accomplish dynamic objectives while delivering desired results. Ready to apply over 10 years of experience in people management to new professional challenges with a growth-oriented organization.

Skills
  • Customer Service
  • Business processes and procedures
  • Prospecting assistance
  • Sales
  • Appointment Setting
  • Product Knowledge
  • Telephone and email etiquette
  • Staff Management
  • Budgeting
  • Risk Management Processes and Analysis
  • Strategic Planning and Implementation
  • Process and Procedure development
  • Vendor Management
  • Resource Allocation
Work History
02/2018 to 11/2018 Enterprise Manager Randstad | New York, NY,
  • Presentations to pitch YouthConnect Program
  • Lead Orientation training for young adults ages 18-24
  • Planned and tracked objectives via software for youth attendance and goals
  • Gained two new outlets for over 50 young adults with continued education training
  • Maintained daily, monthly, and seasonal budgets and forecasts
  • Created environment of exceptional customer service
  • Ensured that all financial and physical safety procedures are followed and working conditions are safe
  • Listened to and resolving customer complaints regarding service, product, or personnel
  • Maintained a strong relationship with HR Staff and the Front Office
  • Assisted in planning and managing corporate volunteer days
  • Assisted in providing tours of venue operations for volunteers, supporters, etc
  • Served as a mentor and coach to further develop the capabilities of young adults
  • Developed multiple SOPs
  • Instrumental in vendor contract negotiations
  • Conducted employee performance reviews and provide ongoing support and feedback to youth regarding their job performance
  • Developed an efficient and beneficial relationship with the Youth Services team to integrate business needs and program services
01/2015 to 01/2017 Director of Membership and Childcare T.W. Davis Family YMCA | City, STATE,
  • Implements membership strategies that promote recruitment of new members and retention of existing members; increasing units from 900-1200 in 2 years
  • Organized assigned staff to support membership development and retention goals in Membership, Marketing, Older Adult, and Child Watch programming
  • Promotes program and membership enrollment in interactions with existing and potential members
  • Coordinates program registration, including logistics to support phone, walk-in and web registration
  • Facilitate and promote marketing and recruitment of new members and retention of existing members
  • Addresses marketing and interaction, branding and image membership campaigns and efforts to increase membership and programming
  • Recruit prospective and new members while retaining, and encouraging previous members to rejoin through: analyzing utilization reports; networking; outbound calling; and referrals
  • Childcare Responsibilities Supervises staff and volunteers to provide a safe and healthy environment and a quality program while promoting professional growth by providing workshops, trainings, and certifications opportunities
  • Plan and develop a daily schedule of classroom routines and activities
  • Implementation of strategies and processes to increase member participations and over all satisfaction Manage day-to-day activities, materials and supplies while understand and monitor enrollment number in program
  • Manages departmental budget
  • Communicates with members and families regarding participation and satisfaction with activity programs
  • Held high approval rating and percentage of customer loyalty
  • Established strong, professional relationships with YMCA and members by promoting team collaboration and delivering exemplary service
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
01/2014 to Current Founding Director Dream Capital International, Inc. | City, STATE,
  • Responsible for planning, organizing, staffing, and operating non-profit year-round youth programming and reporting to the Board of Directors
  • Identify and share market trends and inspirational findings relating to innovative building technologies, helping regional teams with the focus on increasing ability for innovation
  • Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics
  • Achieved under-budget and on-time project management to adhere to project goals
  • Determine opportunities for collaboration within business and other social markets
  • Collaborate and advise project teams with identifying, sourcing, interviewing and selecting new products and solutions
  • Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training; assisting in development and facilitation of operational training materials and program
  • Creates, maintains, and audits compliant training records and files
01/2008 to 01/2011 Site Coordinator Ross S. Sterling High School | City, STATE,
  • Lead and influence innovation to develop and launch short and long term new product initiatives
  • In collaboration with cross-functional teams, generate innovative product ideas that meet consumer needs while supporting the mission
  • Create innovation work groups to explore building technologies, practicalities, cost constraints, and marketing benefits
  • Determine opportunities for collaboration within business and other social markets
  • Collaborate and advise project teams with identifying, sourcing, interviewing and selecting new products and solutions
  • Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training
  • May assist in the development and facilitation of operational training materials and program Creates, maintains, and audits compliant training records and files
  • Provided excellent customer service to consultants and support staff, Collaborates with internal and external personnel for the purpose of implementing and/or maintaining services and programs
  • Maintains manual and electronic files and records for the purpose of documenting activities, providing written reference and meeting mandated requirements
  • Oversees program staff, program operations, services, and the implementation of programs and/or processes for the purpose of providing services within established timeframes and incompliance with related requirements
  • Participates in organizing meetings, workshops, seminars for purpose of identifying issues, gaining knowledge, providing information and/or supporting site staff
  • Prepares variety of documents and reports for purpose of providing written support and/or conveying information
  • Researches variety of topics for purpose of being knowledgeable on trends and changes and/or making recommendations
  • Responds to inquiries of staff, district personnel, and public and program participants for purpose of providing information and/or direction as may be required
Education
Expected in to to Bachelor of Arts | Accounting Wiley College, , GPA:
Expected in to to Certified Personal Life Coach | Life Coach Institute of Orange County, , GPA:

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Resume Overview

School Attended

  • Wiley College
  • Life Coach Institute of Orange County

Job Titles Held:

  • Enterprise Manager
  • Director of Membership and Childcare
  • Founding Director
  • Site Coordinator

Degrees

  • Bachelor of Arts
  • Certified Personal Life Coach

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