Motivated individual looking to specialize in auto and liability claims. Will negotiate peaceful resolutions of all claims with an emphasis on fairness and thoroughness. Trustworthy and dependable.
Advanced oral and written communication skills
Team building expertise
Insurance policy coverage knowledge
Handling difficult customers
Attending multiple customers
Enterprise Management Trainee, 05/2016 Enterprise Rent-A-Car Division – Austin, Texas Planning, prioritizing and organizing the full spectrum of individual car rental, from initial interaction with the customer to ensuring the quality and availability of rental cars.Effectively communicate with customers, co-workers and vendors.Superior customer service skills as evidenced by attached letters from previous highly satisfied customers.
Retail Sales Manager, 03/2003 to 11/2015 Precinct Line Beer & Wine, Co. – Kyle, Texas Managed everyday operations for a busy establishment, including finances, inventory, building maintenance, staffing, and scheduling.Developed business plan to encourage and establish solid reputation with locale clientele.
Paralegal, 07/1996 to 02/2003 Tom Tourtellotte, P.C. – 400 W. 15th St., Suite 950, Austin, Texas 78701
Managed billable hour tracking, payroll, client invoicing and attorney schedules.
Handled up to 45 new subrogation cases a month.
Assisted on litigated personal injury and insurance defense cases.
Field Auto Adjuster, 05/1993 to 06/1996 Farmers Insurance Group – Austin, Texas
Substantiated legitimate claims and denied unjustified claims.
Investigated claims involving potential and suspected fraudulent activities.
Evaluated insurance policies and analyzed damages to determine coverage.
Answered questions posed by insureds, claimants and attorneys.
Wrote estimates on vehicle damage for insureds and claimants.
Negotiated all total loss claims.
Bachelor of Arts: Economics, 1989 University of California, San Diego - San Diego, CA
Rescuing and rehabilitating animals, gardening and swimming.