Motivated individual looking to specialize in auto and liability claims. Will negotiate peaceful resolutions of all claims with an emphasis on fairness and thoroughness. Trustworthy and dependable.
Skills
Advanced oral and written communication skills
Customer service-oriented
Highly motivated
Skilled multi-tasker
Team building expertise
Insurance policy coverage knowledge
Decision-making ability
Engaging personality
Handling difficult customers
Attending multiple customers
Positive attitude
Highly reliable
Education
University of California, San DiegoSan Diego, CAExpected in 1989 – –Bachelor of Arts:Economics - GPA:
Work History
2020 Companies - Enterprise Management Trainee Burlingame, CA, 04/2016 - CurrentPlanning, prioritizing and organizing the full spectrum of individual car rental, from initial interaction with the customer to ensuring the quality and availability of rental cars.Effectively communicate with customers, co-workers and vendors.Superior customer service skills as evidenced by attached letters from previous highly satisfied customers.
Dechert Llp - Retail Sales Manager Austin, TX, 02/2003 - 10/2015Managed everyday operations for a busy establishment, including finances, inventory, building maintenance, staffing, and scheduling.Developed business plan to encourage and establish solid reputation with locale clientele.​
Tom Tourtellotte, P.C. - Paralegal City, STATE, 06/1996 - 01/2003
Managed billable hour tracking, payroll, client invoicing and attorney schedules.
Handled up to 45 new subrogation cases a month.
Assisted on litigated personal injury and insurance defense cases.
Farmers Insurance Group - Field Auto Adjuster City, STATE, 04/1993 - 05/1996
Substantiated legitimate claims and denied unjustified claims.
Investigated claims involving potential and suspected fraudulent activities.
Evaluated insurance policies and analyzed damages to determine coverage.
Answered questions posed by insureds, claimants and attorneys.
Wrote estimates on vehicle damage for insureds and claimants.
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