(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Motivated individual looking to specialize in auto and liability claims. Will negotiate peaceful resolutions of all claims with an emphasis on fairness and thoroughness. Trustworthy and dependable.
  • Advanced oral and written communication skills
  • Customer service-oriented
  • Highly motivated
  • Skilled multi-tasker
  • Team building expertise
  • Insurance policy coverage knowledge
  • Decision-making ability
  • Engaging personality
  • Handling difficult customers
  • Attending multiple customers
  • Positive attitude
  • Highly reliable
University of California, San Diego San Diego, CA Expected in 1989 Bachelor of Arts : Economics - GPA :
Work History
2020 Companies - Enterprise Management Trainee
Burlingame, CA, 04/2016 - Current
Planning, prioritizing and organizing the full spectrum of individual car rental, from initial interaction with the customer to ensuring the quality and availability of rental cars.Effectively communicate with customers, co-workers and vendors.Superior customer service skills as evidenced by attached letters from previous highly satisfied customers.
Dechert Llp - Retail Sales Manager
Austin, TX, 02/2003 - 10/2015
Managed everyday operations for a busy establishment, including finances, inventory, building maintenance, staffing, and scheduling.Developed business plan to encourage and establish solid reputation with locale clientele.​
Tom Tourtellotte, P.C. - Paralegal
City, STATE, 06/1996 - 01/2003
  • Managed billable hour tracking, payroll, client invoicing and attorney schedules.
  • Handled up to 45 new subrogation cases a month.
  • Assisted on litigated personal injury and insurance defense cases.
Farmers Insurance Group - Field Auto Adjuster
City, STATE, 04/1993 - 05/1996
  • Substantiated legitimate claims and denied unjustified claims.
  • Investigated claims involving potential and suspected fraudulent activities.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Answered questions posed by insureds, claimants and attorneys.
  • Wrote estimates on vehicle damage for insureds and claimants.
  • Negotiated all total loss claims.

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School Attended

  • University of California, San Diego

Job Titles Held:

  • Enterprise Management Trainee
  • Retail Sales Manager
  • Paralegal
  • Field Auto Adjuster


  • Bachelor of Arts

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