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Enterprise Holdings - Management Assistant Resume Example

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ENTERPRISE HOLDINGS - MANAGEMENT ASSISTANT
Professional Summary
Management Assistant with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Great analytical and problem-solving skills leveraged to improve customer service processes and gain excellent customer approval scores.
Skills
  • Microsoft Office, Google Docs, & Prezi
  • 45+ WPM typing speed
  • Administrative tasks
  • Payment verification
  • Appointment scheduling
  • Staff Training & Development
  • Schedule management
  • Advanced clerical knowledge
  • Accounting
  • Administrative
  • Clerical
  • Closing
  • Client
  • Customer satisfaction
  • Customer service
  • Documentation
  • Email
  • Staff Training
  • Finance
  • Financial
  • Insurance
  • Inventory management
  • Medical assistance
  • Mentoring
  • Microsoft Excel
  • Microsoft Office
  • PowerPoint
  • Word
  • Pricing
  • Retail
  • Safety
  • Selling
  • Sales
  • Scheduling
  • Statistics
  • Strategic
  • Phone
  • Typing speed
  • Upgrades
  • Upgrade
Work History
Enterprise Holdings - Management Assistant, 05/2019 to 08/2019
Los Angeles, CA
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Drove sales and customer service while assisting guests with Insurance, Retail, and Dealership rental services.
  • Boosted team productivity and efficiency by leveraging top-notch sales and customer service.
  • On boarded new employees, including training, mentoring and new hire documentation.
  • Supervised team of 7-10 employees and provided feedback on performance.
  • Worked with Branch Rental Manager to coordinate and complete special projects for Staples Center, Ritz Carlton, Audi, Porsche, etc.
Management Trainee, 05/2018 to 05/2019
Enterprise Holdings – Los Angeles, CA
  • Boosted team productivity and efficiency by leveraging top-notch customer service and sale abilities.
  • Consistently met upgrade goals by highlighting target merchandise with strategic promotional approaches and upgrades by 15%.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Drove remarkable revitalizations of customer service and sales operations to bring about exceptional results.
  • Shouldered management responsibilities during absence of manager.
  • Ranked #8 out of 150 Management Trainees, and customer service score was #2 out of 40 stores in Los Angeles County.
Recreation Leader, 05/2015 to 05/2018
City Of South El Monte – South El Monte, California
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Trained staff members on conducting events and following safety procedures.
  • Managed over 15 + scheduled events for the city to maximize activities and attendance.
  • Transported and escorted program participants to and from activities and on field trips.
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
  • Designed customized client programs to meet individual fitness needs.
GameStop - Sales Associate, 10/2014 to 02/2015
Rosemead, California
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling store's product returns quickly and professionally.
Education
Bachelor of Science: Business Administration, 05/2017
California State University - Los Angeles, CA
  • Option in Finance
  • Coursework in Statistics, Accounting and Financial courses
  • 10 + courses that include the use of Microsoft Excel, PowerPoint, Word, Prezi, & Google Docs
    • : 2017
  • GPA: 3.12, Dean's List Spring Quarter 2016
  • Received Cal Grant A and Middle Class Scholarship
  • Adjusted from Quarter system (2014-2016) to Semester system
    • High School Diploma: 05/2013
    South El Monte High School - Monte, CA
    Participated in Basketball, and Track & Field.
    Work History
    Enterprise Holdings - Management Assistant, 05/2019 to 08/2019
    Los Angeles, CA
    • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
    • Drove sales and customer service while assisting guests with Insurance, Retail, and Dealership rental services.
    • Boosted team productivity and efficiency by leveraging top-notch sales and customer service.
    • On boarded new employees, including training, mentoring and new hire documentation.
    • Supervised team of 7-10 employees and provided feedback on performance.
    • Worked with Branch Rental Manager to coordinate and complete special projects for Staples Center, Ritz Carlton, Audi, Porsche, etc.
    Management Trainee, 05/2018 to 05/2019
    Enterprise Holdings – Los Angeles, CA
    • Boosted team productivity and efficiency by leveraging top-notch customer service and sale abilities.
    • Consistently met upgrade goals by highlighting target merchandise with strategic promotional approaches and upgrades by 15%.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    • Drove remarkable revitalizations of customer service and sales operations to bring about exceptional results.
    • Shouldered management responsibilities during absence of manager.
    • Ranked #8 out of 150 Management Trainees, and customer service score was #2 out of 40 stores in Los Angeles County.
    Recreation Leader, 05/2015 to 05/2018
    City Of South El Monte – South El Monte, California
    • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
    • Trained staff members on conducting events and following safety procedures.
    • Managed over 15 + scheduled events for the city to maximize activities and attendance.
    • Transported and escorted program participants to and from activities and on field trips.
    • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
    • Designed customized client programs to meet individual fitness needs.
    GameStop - Sales Associate, 10/2014 to 02/2015
    Rosemead, California
    • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
    • Tracked stock using company inventory management software.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Maintained customer satisfaction while handling store's product returns quickly and professionally.
    Skills
  • Microsoft Office, Google Docs, & Prezi
  • 45+ WPM typing speed
  • Administrative tasks
  • Payment verification
  • Appointment scheduling
  • Staff Training & Development
  • Schedule management
  • Advanced clerical knowledge,
  • Accounting, Administrative, clerical, closing, client, customer satisfaction, customer service, documentation, email, Staff Training, Finance, Financial, Insurance, inventory management, medical assistance, mentoring, Microsoft Excel, Microsoft Office, PowerPoint, Word, pricing, Retail, safety, selling, sales, scheduling, Statistics, strategic, phone, typing speed, upgrades, upgrade
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    Resume Overview

    Companies Worked For:

    • Enterprise Holdings
    • City Of South El Monte

    School Attended

    • California State University
    • South El Monte High School

    Job Titles Held:

    • Enterprise Holdings - Management Assistant
    • Management Trainee
    • Recreation Leader
    • GameStop - Sales Associate

    Degrees

    • Bachelor of Science : Business Administration , 05/2017
      Option in FinanceCoursework in Statistics, Accounting and Financial courses10 + courses that include the use of Microsoft Excel, PowerPoint, Word, Prezi, & Google Docs : 2017
      High School Diploma : 05/2013

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