Enterprise Holdings - Management Assistant Resume Example
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ENTERPRISE HOLDINGS - MANAGEMENT ASSISTANT
Professional Summary
Management Assistant with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Great analytical and problem-solving skills leveraged to improve customer service processes and gain excellent customer approval scores.
Skills
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Work History
Enterprise Holdings - Management Assistant, 05/2019 to 08/2019
Ashland , OH
Ashland , OH
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Drove sales and customer service while assisting guests with Insurance, Retail, and Dealership rental services.
- Boosted team productivity and efficiency by leveraging top-notch sales and customer service.
- On boarded new employees, including training, mentoring and new hire documentation.
- Supervised team of 7-10 employees and provided feedback on performance.
- Worked with Branch Rental Manager to coordinate and complete special projects for Staples Center, Ritz Carlton, Audi, Porsche, etc.
Management Trainee, 05/2018 to 05/2019
Hillcrest Health Services – Lincoln , NE
Hillcrest Health Services – Lincoln , NE
- Boosted team productivity and efficiency by leveraging top-notch customer service and sale abilities.
- Consistently met upgrade goals by highlighting target merchandise with strategic promotional approaches and upgrades by 15%.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Drove remarkable revitalizations of customer service and sales operations to bring about exceptional results.
- Shouldered management responsibilities during absence of manager.
- Ranked #8 out of 150 Management Trainees, and customer service score was #2 out of 40 stores in Los Angeles County.
Recreation Leader, 05/2015 to 05/2018
City Of South El Monte – City , STATE
City Of South El Monte – City , STATE
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Trained staff members on conducting events and following safety procedures.
- Managed over 15 + scheduled events for the city to maximize activities and attendance.
- Transported and escorted program participants to and from activities and on field trips.
- Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
- Designed customized client programs to meet individual fitness needs.
GameStop - Sales Associate, 10/2014 to 02/2015
City , STATE
City , STATE
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction while handling store's product returns quickly and professionally.
Education
Bachelor of Science: Business Administration, 05/2017
California State University - City, State
California State University - City, State
High School Diploma: 05/2013
South El Monte High School - City, State
Participated in Basketball, and Track & Field.
South El Monte High School - City, State
Participated in Basketball, and Track & Field.
Work History
Enterprise Holdings - Management Assistant, 05/2019 to 08/2019
City, State
City, State
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Drove sales and customer service while assisting guests with Insurance, Retail, and Dealership rental services.
- Boosted team productivity and efficiency by leveraging top-notch sales and customer service.
- On boarded new employees, including training, mentoring and new hire documentation.
- Supervised team of 7-10 employees and provided feedback on performance.
- Worked with Branch Rental Manager to coordinate and complete special projects for Staples Center, Ritz Carlton, Audi, Porsche, etc.
Management Trainee, 05/2018 to 05/2019
Company Name – City, State
Company Name – City, State
- Boosted team productivity and efficiency by leveraging top-notch customer service and sale abilities.
- Consistently met upgrade goals by highlighting target merchandise with strategic promotional approaches and upgrades by 15%.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Drove remarkable revitalizations of customer service and sales operations to bring about exceptional results.
- Shouldered management responsibilities during absence of manager.
- Ranked #8 out of 150 Management Trainees, and customer service score was #2 out of 40 stores in Los Angeles County.
Recreation Leader, 05/2015 to 05/2018
Company Name – City, State
Company Name – City, State
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Trained staff members on conducting events and following safety procedures.
- Managed over 15 + scheduled events for the city to maximize activities and attendance.
- Transported and escorted program participants to and from activities and on field trips.
- Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
- Designed customized client programs to meet individual fitness needs.
GameStop - Sales Associate, 10/2014 to 02/2015
City, State
City, State
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction while handling store's product returns quickly and professionally.
Skills
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Resume Overview
School Attended
- California State University
- South El Monte High School
Job Titles Held:
- Enterprise Holdings - Management Assistant
- Management Trainee
- Recreation Leader
- GameStop - Sales Associate
Degrees
- Bachelor of Science : Business Administration , 05/2017
Option in FinanceCoursework in Statistics, Accounting and Financial courses10 + courses that include the use of Microsoft Excel, PowerPoint, Word, Prezi, & Google Docs : 2017
High School Diploma : 05/2013
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