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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Hard working individual with over 20 years of client-facing experience as well as proven leadership and organizational skills seeking to apply my abilities to a position centered on customer service or account/project management.
Experience
Enterprise Account Manager, 01/2010 - Current
Doordash Arlington, MA,
  • Manage and support mobile messaging accounts for automotive manufacturers at the national and regional level from pilot launch through the life of the account.
  • Direct point of contact for Clients.
  • Develop, analyze, deliver and review monthly reporting with the OEM team and clients.
  • Identify, document and engage in opportunities to improve performance at the dealer, regional and national level.
  • Conduct monthly account review meetings with customers.
  • Manage Quarterly Executive updates between client executives and CAO executives.
  • Consistently monitor accounts to identify potential additional revenue opportunities as well as new product opportunities.
  • Build and foster relationships at all levels of the OEM and agency to encourage and promote transparent communication.
  • Plan, create and conduct client presentations.
  • Collaborate with team members to develop a winning sales strategy for potential new clients.
  • Create and conduct training of CAO solutions.
Internal Account Manager, 2008 - 11/2009
Cinemark Katy, TX,
  • Maintain customer accounts effectively while working closely with field representative and organization.
  • Primary support contact for customers, managing all aspects of their account including voice, email and text communications.
  • Perform best practice reviews, identify areas for improvement, recommend products/solutions accordingly and solve problems as they arise.
Senior Assistant Manager, 04/2004 - 11/2007
Ann Taylor Loft City, STATE,
  • Lead all activities required to achieve store goals, including sales objectives, client experience, human resource management, payroll and operating expenses, loss prevention and merchandizing presentation.
  • Coach associates on the client experience to increase transactions and capture client opportunities.
  • Develop a team to accomplish store's business objectives through attraction, selection, coaching, investment, retention and motivation to ensure attainment of sales.
  • Chosen as Operations Ambassador for Southern Ohio district focusing on Loss Prevention.
Activities and Honors
2016- Contact At Once! Leadership Program- Nominated by Managers 
2015- Strategic Account Award- Hendrick Automotive 
2013- Quarterly Excellence Award- Customer Service 
Skills
  • Account Management
  • Client Relations
  • Communication
  • Problem Solving
  • Professionalism
  • Integrity
Education
: Elementary Education, Expected in 2001
-
Miami University of Ohio - Oxford, OH
GPA:

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School Attended

  • Miami University of Ohio

Job Titles Held:

  • Enterprise Account Manager
  • Internal Account Manager
  • Senior Assistant Manager

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