Hard working individual with over 20 years of client-facing experience as well as proven leadership and organizational skills seeking to apply my abilities to a position centered on customer service or account/project management.
Enterprise Account ManagerFeb 2010 to Current Contact At Once － Alpharetta, GA
Manage and support mobile messaging accounts for automotive manufacturers at the national and regional level from pilot launch through the life of the account.
Direct point of contact for Clients.
Develop, analyze, deliver and review monthly reporting with the OEM team and clients.
Identify, document and engage in opportunities to improve performance at the dealer, regional and national level.
Conduct monthly account review meetings with customers.
Manage Quarterly Executive updates between client executives and CAO executives.
Consistently monitor accounts to identify potential additional revenue opportunities as well as new product opportunities.
Build and foster relationships at all levels of the OEM and agency to encourage and promote transparent communication.
Plan, create and conduct client presentations.
Collaborate with team members to develop a winning sales strategy for potential new clients.
Create and conduct training of CAO solutions.
Internal Account ManagerJan 2008 to Dec 2009 One Command － Cincinnati, OH
Maintain customer accounts effectively while working closely with field representative and organization.
Primary support contact for customers, managing all aspects of their account including voice, email and text communications.
Perform best practice reviews, identify areas for improvement, recommend products/solutions accordingly and solve problems as they arise.
Senior Assistant ManagerMay 2004 to Dec 2007 Ann Taylor Loft － Mason, OH
Lead all activities required to achieve store goals, including sales objectives, client experience, human resource management, payroll and operating expenses, loss prevention and merchandizing presentation.
Coach associates on the client experience to increase transactions and capture client opportunities.
Develop a team to accomplish store's business objectives through attraction, selection, coaching, investment, retention and motivation to ensure attainment of sales.
Chosen as Operations Ambassador for Southern Ohio district focusing on Loss Prevention.
Activities and Honors
2016- Contact At Once! Leadership Program- Nominated by Managers