Seeking employment that allows me to grow professionally, while being able to utilize skills for the betterment of the company with the best use of my dedication, determination and resourcefulness. In 26 years of work experience, I have mastered the ability to organize, prioritize, and work under extreme pressure, with the ability to succeed under heavy workloads and deadlines in a timely manner. Strong personal communications skills and self-motivation have built an initiative that allows me to maintain a high level of energy. Thriving on accuracy and paying close attention to detail. Working with a computer on a daily basis and computer knowledge. Additional skills I possess are prioritization, organization, flexibility, and establishing good working relationships with customers, clients and co-workers. Have easily adapted to any new situation and environment. As well as excellent communication skills with people at all levels. I have been very successful in management, collections, insurance billing, sales and customer service.
Fast learner and can learn and strictly follow all the protocols of the office
Posses really good communication skills and can communicate well with different people
Organized and like to apply the same organized attitude in my work
Can work with different kinds of people and am a complete team player
Front Desk Operations
Enrollment Specialist-Full-time02/2013 to 06/2015Student Debt Relief Experts/Deep Water HorizonMelbourne, FL
Job duties where to enroll individuals/business owners in available programs.
Assured enrollment eligibility is processed.
Answering questions regarding the programs that are available, completing the admissions process, determine benefit eligibility and to process electronic benefit enrollment.
Aided processing member enrollment eligibility.
Evaluated and handled customer inquiries.
Attention to detail/Organizational skills.
Training/Supervision of new employees.
Administrative Assistant-Full-time02/2012 to 07/2012The Highland MintMelbourne, FL
Job duties at Highland Mint included answering and directing calls to management and staff.
Entering orders in a timely manner and meeting deadlines.
Computer usage with Microsoft Office Programs on a daily basis.
Strong communications skills through email, telephone and person to person with Sales Representatives and Customers.
Assist with copying, filing, and administrative projects as assigned.
Efficiently and accurately process data entry tasks.
Technical Underwriting Assistant-Full-time10/2004 to 10/2010Star Specialty Programs/Crump InsuranceMelbourne, FL
Job duties at 5 Star Specialty Programs included writing and making endorsement changes as needed, canceling polices, scanning, faxing, emailing, filing, and mailing of policies.
Maintained strong communication with agents and customers informing them of any issues or changes that needed to be made to their policies and billings.
Entering and maintaining new form submissions.
Computer literate with Microsoft Office Programs, Concept One, Outlook and website/internet usage.
Organized and detail-oriented; understand business operations.
Able to handle multiple demands simultaneously while maintaining composure and a sense of humor.
General Manager-Full-time10/2000 to 10/2004Firehouse SubsMelbourne, FL
Responsibilities included but not limited to maintaining the store and marketing sales by meeting restaurant financial objectives.
Ordering and deliveries, maintaining inventory.
Mentoring, training and employee
Opening and closing of the business.
Bank deposits and correct change for daily sales.
relations and communication with the public on a daily basis.
Development of sale techniques
and strategies to up-sale.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations.
Assistant Manager-Full-time06/1996 to 06/2015PourhouseSatellite Beach, FL
Customer service, strong customer skills, dealing with difficult customers.
Usage of cash register and transactions and managing cash flow.
Open/closing of business. Set-up for opening of business.
Recruiting, training and motivating staff.
Adhering to budgets, increasing profits and handling deliveries.