Enrollment Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Recently relocated to Winston Salem, NC for my husbands job. My current employer in Texas has allowed me to continue to work remotely as the Enrollment Specialist through the Summer while searching for a new position locally. Actively looking for a role within Enrollment Management.

  • Banner, Salesforce, Workday
  • WebEx, Zoom, and Microsoft applications
  • Understanding of customer support
  • Maintaining confidentiality
  • Leading teams and project planning
  • Organizing documents
  • Research skills and data entry
  • Schedule managing and staff training
  • Admissions and tuition support
  • Student assistance and administrative abilities
Enrollment Specialist, 01/2020 to Current
All Service FinancialFort Lauderdale, FL,
  • Supervise Student Workers, including scheduling and managing daily duties
  • Assist with the interviewing, hiring, and onboarding process for the Enrollment Specialist team and Student Workers
  • Assist the Scholarship Committee Chair with reviewing and scoring applications
  • Works directly with current students, applicants and parents to guide, direct, answer questions, and resolves problems with admission, registration, tuition, payments, graduation, and financial aid program information, and forms
  • Advise current and prospective students and parents with in-depth financial aid questions
  • Maintains database of inbound and outbound call communication regarding admission, financial aid, registration, and graduation
  • Provides customer service to students, faculty, and staff who visit campus face to face, by phone, and virtually
Coordinator & ChildPlus Specialist, 02/2017 to 02/2019
The Hertz CorporationHickory, NC,
  • Enrollment, Recruitment, Selection, Eligibility, & Attendance, Coordinated recruitment efforts to ensure an appropriate wait-list of applicants for selection
  • Determined eligibility based on current poverty guidelines and a criteria score sheet
  • Processed all applications once reviewed and completed by family advocate
  • Assisted with monitoring to ensure compliance related to funded enrollment, slot tracking, and attendance
  • Identified, analyzed, and interpreted patterns in attendance and enrollment by compiling reports and charts to interpret findings
  • Coordinated actions plans for monitoring attendance along with the assigned family advocate
  • Ensured all sensitive information in files are maintained and updated in an orderly and confidential manner
  • Assisted in the development, review, and maintenance of Head Start Policies and Procedures and trained staff on new system updates
  • Knowledgeable of the qualifications of homelessness and of interviewing/working with families in transition
  • Managed the proper functionality of ChildPlus and monitored attendance
  • Ensured data entry is accurate for Program Information Report (PIR)
Family and Community Partnership Coordinator, 02/2016 to 02/2017
Cleveland County Partnership For Children, Head StartCity, STATE,
  • Assisted in the development of agency policies and procedures
  • Planned, coordinated, and implemented parent/child activities
  • Conduct face-to-face interviews with parents and entered applications into ChildPlus for future processing
  • Knowledgeable of the qualifications of homelessness and of interviewing/working with families in transition
  • Hosted monthly parent meetings to develop positive rapport and relationships
  • Ensured family records and sensitive information were maintained and updated in a confidential manner
  • Collaborated with community partners that provided families with the assistance they need
  • Developed individualized Family Partnership Agreements (FPA) that described the families goals
Sales Associate, 09/2013 to 05/2015

• Accepted payments from customers

• Mitigated potential issues while maintaining a clean, clutter free work area

• Monitored fitting room to enhance store security and loss prevention

• Greeted customers in a polite and welcoming manner

Education and Training
Bachelor of Science: Health Promotions, Expected in 12/2014
Appalachian State University - Boone, NC,

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Resume Strength

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Resume Overview

School Attended
  • Appalachian State University
Job Titles Held:
  • Enrollment Specialist
  • Coordinator & ChildPlus Specialist
  • Family and Community Partnership Coordinator
  • Sales Associate
  • Bachelor of Science