Enrollment Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Administrative Assistant with over 15 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.. Motivated to learn, grow and excel

  • Data entry skills
  • Customer service background
  • Excellent phone demeanor
  • Account management
  • Client needs analysis
  • Teamwork,Planning and Coordination
  • Office administration
  • Advanced MS Office Suite Knowledge
  • Accounting Skills
  • Project Management
  • Supervising staff
  • Customer and client relations
  • Office management
  • Transcription and dictation
  • Multi-line Telephone Systems
  • Invoice Processing
  • Records destruction
  • Documentation and reporting
  • Problem-solving skills
  • Payment processing
Work History
09/2020 to 10/2020 Enrollment Specialist Alliant | Greenwood Village, CO,
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Updated, entered and reviewed customer data.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Verified client information by analyzing existing evidence on file.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Developed team communications and information for meetings.
02/2019 to 12/2019 Contact Center Representative First Commerce Credit Union | Marianna, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 100 calls in queue per minute in a fast paced high volume contact center
  • Assisted customers with setting appointments
  • Compiled and reviewed medical charts and entered dictation for every call
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately and followed strict schedule
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Followed HIPPA compliance
  • Implemented updated information on Call Center and Nurse procedures to rectify issues in data collection and analysis.
03/2018 to 03/2019 Resource Manager Ceridian Corporation | California, MD,
  • Worked closely with Project Managers and other departments to create and maintain marketing materials for Recruiters presentations and client meetings.
  • Set up all online surveys for prospect clients to take for consideration in a upcoming study and then filter results to print out for the Recruiters to contact further to meet quotas given by the clients study being conducted
  • Supervised employees and employee training to communicate best practices, optimize productivity and decrease process lags.
  • Assisted the Team lead and covered the shift that oversee all daily functions and enters all final data for booking clients into a market research study looking for errors that can disqualify them if over quotas.
  • Scheduled employees and input there hours for HR
08/2013 to 07/2017 Administrative Assistant Chimes | Dover, DE,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Organized weekly staff meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Executed record filing system to improve document organization and management.
  • Monitored doctors work calendar and coordinated appointments, meetings and travel.
  • Interacted with vendors, pharmaceutical reps and contractors and assisted physician in business decisions based on budget
  • Handled client correspondence via email, phone and in office and tracked records to foster office efficiency..
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed master calendar and scheduled appointments for one provider and one nurse injector based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records by documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing..
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments and surgeries for patients while verifying and updating demographic and other personal information for clients by triage.
  • Kept waiting room ,office,patient rooms and JHCO operating room clean neat and organized
  • Entered procedure codes and diagnosis codes
  • Transcribed up to 100 medical records per week.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Reviewed and sent medical records to other physicians upon request.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
Expected in 06/2003 GED | College Of DuPage, Glen Ellyn, IL GPA:

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Resume Overview

School Attended
  • College Of DuPage
Job Titles Held:
  • Enrollment Specialist
  • Contact Center Representative
  • Resource Manager
  • Administrative Assistant
  • GED