enrollment specialist resume example with 13+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Outstanding leadership, cultural competency, team-building, organizational skills, conflict mediation, facilitation and communication skills. Ability to establish and maintain a productive relationship with customers/clientele. 8 years’ experience in computer data entry; including maintaining and creating documents. 14 years’ Customer Service 4 years’ experience with Title IV Guidelines/Regulations. 4 years’ experience with FERPA – Family Education Rights and Privacy Act. 14 years’ experience working with diverse populations and cultures. Ethical Enrollment Specialist with a four-year track record of providing outstanding customer support in Higher Education Enrollment Services. Flexible and detail-oriented to learn quickly and meet department deadlines and goals. Flexible hard worker ready to learn and contribute to team success. Resourceful Enrollment Specialist gifted in connecting with customers to meet account needs, drive growth and build retention. Service-oriented and quality-focused with demonstrated success over 14 years of Customer Service experience. Seasoned administrative professional with a firm grasp of sales techniques, customer service policies and recruitment and selection methodologies. Well-organized and proactive with a disciplined approach and strengths in developing loyal and long-lasting relationships.
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Alliant – Knoxville, TN
- Assist with website and social media maintenance
- Supervisor for 3-4 student worker staff coordinating schedules, front-desk coverage, all training, requests for leave Counsel prospective students, current students and parents Working knowledge of Banner forms for Admissions, Financial Aid, and Registrar Assist prospective and returning students with the Admissions process and Florida residency requirements Assist students with registration, reviewing their degree audits, schedule adjustments, transcript requests, grade changes, withdrawals, enrollment certifications, grade changes, excess hours, etc
- Assist students with the FAFSA, accepting or declining their financial aid, the verification process, etc
- Assist students with fee assessment and payment options Respond to emails from prospective and current students Facilitates training for ArgoCentral Manage JIRA, E-mails, and AdmitHub communications.
Navy Federal Credit Union – City, STATE
- Provide support and guidance to team members through mentorship, side-by-sides, and through team chat Plan and coordinate events for the team such as parties, potlucks, and birthday decorations Provide superior support and service to team members by reviewing Bank Wires, Online
- Ommunications, and Training Bytes Proficient in educating our members on services, products,and procedures that will benefit them Excels in completing member requests for information or transactions and ensure one call resolution Shadow with: Training, Human Resources, Funds Disbursement, and ACH Origination Awards and certificates received: Exceeds on my PAR, Awesomeness Certificates, Letters of recognition for preventing dollar loss, Employee and Member compliments Learning and Development Workshops: IDP: Development Goals, Conflict Management: The Basics,
- Incoln on Leadership Advanced Account Services Skill and Training Model Enhancement (TME) trained
Outback Steak House Destin – City, STATE
- Conducted multiple shifts as lead hostess in order to seat customers on high volume nights efficiently and within a timely manner 2 Trained new employees on upselling specials and consistently providing superb service Provided new employee orientation in utilizing proper techniques, customer service skills, and effective communication skills that would enhance their adjustment and integration into the job Able to adapt to different roles within the company to assist the department that needed me the most
Pensacola Ice Flyers LLC – City, STATE
- Created individualized ledgers, compile financial information, invoicing program, PR materials Maintained empathy based relationships with the fans at the games and maintained an effective relationship through rapport and tact In charge of volunteers on certain theme nights that I had conducted, gathering fans together for contests, keeping on schedule with the game, and ensuring a successful completion of corporate fulfillment Processed monthly financial reports and history information for multiple local area small businesses
University of West Florida (UWF) - Pensacola, FL
- FERPA Basics Certification Anti-Harassment Associate Certification Cross-Cultural Competency Certification Business Process Library Author Leadership and Management DESA Onboarding- Counseling & Health Services Overview DESA Onboarding- Enrollment Affairs Support Services Overview DESA Onboarding- Recreation and Wellness Overview DESA Onboarding- Overview of the Office of the Registrar Team Dynamics: Building Successful Teams Managing Critical Behavior Issues and Conflict in the Workplace: This Employee Issue is Critical Fair Labor Standards Act, FMLA, Leave of Absence & Effort Reporting The Power of Progressive Discipline and Performance Documentation Certified Anti-Harassment Associate
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Resume Overview
School Attended
- University of West Florida (UWF)
Job Titles Held:
- Enrollment Specialist
- Member Service Representative II Account Services
- Hostess/ Take Away/ Server/ Bartender/ Headwait
- Intern/ Corporate Accounts Manager
Degrees
- Bachelor of Business
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