Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Organized and detailed
Personable and approachable
Enthusiastic
Education
Norfolk State University, Expected in Current ā āB.S:Early Childhood Education - GPA:
Tidewater Community College, Expected in 12 2013 ā āAssociate of Science:Social Sciences - GPA:
Norview High School, Expected in 6 2009 ā āDiploma: - GPA:
Work History
Alliant - Enrollment Specialist Baton Rouge, LA, 10/2011 - Current
Research and
respond to Enrollment Services requests (both in-person and telephone),
concerning, but not limited to, registration and recordsā
Ā
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Research and
resolve faculty and student enrollment problems, provide and create daily and
monthly reports using Microsoft Office Suite and PeopleSoft
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Assist
students with the admissions process, obtaining transcripts, degree plans, and
curriculum worksheets
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Assist
faculty and academic deans with processing grade changes, withdrawals, and
class schedules
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Process
enrollment contracts for local business such as Norfolk Sheriffās Office, City
of Norfolk, Norfolk Public Schools, BAE Shipyard, Determine domicile classification,
and process dual enrollment and special provisions enrollments
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Assist
students in selection of appropriate courses. Provide students guidance on the
process of obtaining the requirements for consortium agreements. Serve as a
liaison between community, business, faculty, staff & students. Process and
educated military and veterans on domicile laws related to tuition and tuition assistance.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Demonstrated
ability to work independently, within the established guidelines, policies, and
procedures.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Assist
with monitoring academic policies such as SAP, scheduling, and
student/instructor ratios.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Work
with campus staff to implement best practices related to assisting at risk
students, creating a campus community and integrating student services. Assist
campus in development of local partnerships which support program outcomes. Confidently
communicate with ease, with potential students on the phone, via online, in
person one-on-one, and in front of large groups. Share best practices
throughout the campuses as it relates to improving campus initiatives and a
positive learning environment. Analyze campus trends and identify areas for
improvement based upon historical data; develop and carry out action plans
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Complete
site audits during campus visits including a review of compliance documents,
accreditation requirements, student surveys, faculty observations, etc. and provide
technical interview support to campus when necessary. Demonstrated ability to
provide excellent customer service.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Oversee
the collection of required student health profession application information
for nursing program, assuring that appropriate and complete documentation is
obtained and that compliance with all relevant organizational policies, state
requirements.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Attend
department and faculty meetings. Participate in faculty and student orientation
and development activities as requested.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Supervise
and support staff assigned to the office.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Assure
orientation and training of new employee, and continuing professional
development and renewal of all employees. Supervise and evaluate employees.
Take such other actions as are consistent with overall personnel
responsibilities. Facilitate equitable solutions for personnel issues. Promote
and maintain excellence in service delivery. Ability to meet deadlines in a fast-paced
environment.
Ā·Ā Ā Ā Ā Ā Ā Ā Ā
Oversee all
registration, records and domicile functions of the office, assuring compliance
with applicable policies for traditional and online class environment. Work with multiple stakeholders. Demonstrates positive,
solution- oriented approach to complex situations. Prioritize and accomplish
goals in a timely and efficient manner. Engage others cooperation through
effective interpersonal skills. Demonstrate comprehension of adult and online
learning in higher education. Collaborate with Executive staff to ensure
educational product meets college standards as evidenced by performance
indicators. Demonstrate ability to interact with a diverse adult student
population and with internal stakeholders. Ability to plan and manage multiple
programs simultaneously. Demonstrated strong knowledge of personal computers,
Blackboard and PeopleSoft and Banner (Student Information Systems), including
demonstrated ability to operate software in a Windows environment. Establish
and maintain a student admission system, to include:
Ā
Admissions
(a)Ā Ā Ā Ā Ā Ā Ā Ā Ā Educate as needed, the admissions
staff members and other campus personnel involved in the determination of the
domiciliary classification of students as instate or out-of-state for tuition purposes
in accordance with college policy and Code of Virginia. Hear and decide
domiciliary appeals as the Intermediate Reviewer.
Ā Ā Ā Ā Ā Ā Ā Registration
(a)Ā Ā Ā Ā Ā Ā Ā Ā Ā Responsible
for the registration of students in courses, and the development, the implementation
and the dissemination of registration procedures and schedules.
(b)Ā Ā Ā Ā Ā Ā Ā Ā Ā Responsible for the on-line entry of
non-credit courses offered through Workforce Development Ā Ā at the time of registrations. Help students
and register students for these courses. Coordinate, for the campus, the development and the implementation
of new methods of automated registration and the treatment of registration data
as appropriate.
Student
Records
(a)Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā
Responsible
for the development, utility and preservation of a student record system for
the based on VCCS and Tidewater Community College policy. This record system
involves student permanent records, a document-imaging system (ImageNow),
student folders, registration files and the like as listed in the VCCS policy
manual and as required by regional accreditation standards. Protect the
confidentiality of student information in accordance with federal and state
regulations and College policy. Release student information as needed with the
consent of the student or as provided by lawful regulations. In conjunction
with the campus Dean of Student Services, oversee processes and procedures for
overall effective and efficient management of the office and the campus.
(b)Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā
Insure the processing of final grades on a semester basis for
Virginia Tidewater Consortium for Higher Education (VTC).
Tidewater Community College - Assistant to the City, STATE, 08/2011 - 10/2011
Inda Walker, Supervisor- resumesample@example.com Assisted the Dean of Student Services with all his responsibilities, including, but not limited to Maintaining his schedule Creating forms and filing systems Responding to various types of correspondence Drafting memoranda Ordering supplies Coordinating meetings /appointments w/ staff, vendors and community w/ Dean Referring students and staff to appropriate personnel as needed Communicating with facilities for various office needs and requests made by staff.
Bethany Baptist Church - Assistant Minister of Music/Choir Director City, STATE, 2005 - Current
Deacon Earnest Hines Supervisor
Tidewater Community - Sonya Fitchett Interim Coordinator City, STATE, 10/2011 - Current
resumesample@example.com or 757-822-1190 Research and respond to Enrollment Services requests (both in-person and telephone), concerning, but not limited to, registration and records- Research and resolve faculty and student enrollment problems, provide and create daily and monthly reports using Microsoft Office Suite and PeopleSoft Assist students with the admissions process, obtaining transcripts, degree plans, and curriculum worksheets Assist faculty and academic deans with processing grade changes, withdrawals, and class schedules Process enrollment contracts for local business such as Norfolk Sheriff's Office, City of Norfolk, Norfolk Public Schools, BAE Shipyard, Determine domicile classification, and process dual enrollment and special provisions enrollments Assist students in selection of appropriate courses.
Provide students guidance on the process of obtaining the requirements for consortium agreements.
Serve as a liaison between community, business, faculty, staff & students.
Process and educated military and veterans on domicile laws related to tuition and tuition assistance.
Demonstrated ability to work independently, within the established guidelines, policies, and procedures.
Assist with monitoring academic policies such as SAP, scheduling, and student/instructor ratios.
Work with campus staff to implement best practices related to assisting at risk students, creating a campus community and integrating student services.
Assist campus in development of local partnerships which support program outcomes.
Confidently communicate with ease, with potential students on the phone, via online, in person one-on-one, and in front of large groups.
Share best practices throughout the campuses as it relates to improving campus initiatives and a positive learning environment.
Analyze campus trends and identify areas for improvement based upon historical data; develop and carry out action plans Complete site audits during campus visits including a review of compliance documents, accreditation requirements, student surveys, faculty observations, etc.
and provide technical interview support to campus when necessary.
Demonstrated ability to provide excellent customer service.
Oversee the collection of required student health profession application information for nursing program, assuring that appropriate and complete documentation is obtained and that compliance with all relevant organizational policies, state requirements.
Attend department and faculty meetings.
Participate in faculty and student orientation and development activities as requested.
Supervise and support staff assigned to the office.
Assure orientation and training of new employee, and continuing professional development and renewal of all employees.
Supervise and evaluate employees.
Take such other actions as are consistent with overall personnel responsibilities.
Facilitate equitable solutions for personnel issues.
Promote and maintain excellence in service delivery.
Ability to meet deadlines in a fast-paced environment.
Oversee all registration, records and domicile functions of the office, assuring compliance with applicable policies for traditional and online class environment.
Work with multiple stakeholders.
Demonstrates positive, solution- oriented approach to complex situations.
Prioritize and accomplish goals in a timely and efficient manner.
Engage others cooperation through effective interpersonal skills.
Demonstrate comprehension of adult and online learning in higher education.
Collaborate with Executive staff to ensure educational product meets college standards as evidenced by performance indicators.
Demonstrate ability to interact with a diverse adult student population and with internal stakeholders.
Ability to plan and manage multiple programs simultaneously.
Demonstrated strong knowledge of personal computers, Blackboard and PeopleSoft and Banner (Student Information Systems), including demonstrated ability to operate software in a Windows environment.
Establish and maintain a student admission system, to include
Affiliations
Dean of Student Services Search Committee SEM Processing and Mapping Committee Registration Planning Committee WORKSHOPS Domicile Workshop-Tidewater Community College Cross Training Workshop- Tidewater Community College
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