enrollment specialist 40 hours week resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Determined, detail-oriented, innovative, self-motivated with over 10+ years of progressive experience in Microsoft Word, Excel, PowerPoint, and One Note. Highly resourceful, and hardworking with good relationship-building and problem-solving skills, administration, customer service, and helpdesk operations. Efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with enthusiasm and proficiency resulting in great Key Performance Indicators (KPI) and relationship management. Consistently commended by professors, customers, and supervisors for a strong grasp of business knowledge and exceptional customer support. Skilled at setting goals, developing plans, and monitoring progress.

  • 70 WPM typing speed
  • Microsoft Office
  • Proficient in Social Media applications such as Facebook, Twitter, and Instagram
  • Clientele Development
  • Administrative Support
  • Customer Complaint Inquiries & Resolution
  • Enrollment Management & Procedures
  • Interface Design and Implementation & Prototyping
  • E-Commerce Marketing
Coursera Online, Expected in 03/2023 Certification : UX/UI Design - GPA :

Design, Start the UX Design Process: Empathize, Define, and Ideate, Build Wireframes and Low-Fidelity Prototypes, Conduct UX Research and Test Early Concepts, Create High-Fidelity Designs and Prototypes in Figma, Responsive Web Design in Adobe XD, Design a User Experience for Social Good & Prepare for Jobs

Walden University Online, Expected in 02/2019 Master of Science : Criminal Justice - GPA :

Foundations of Graduate Study, Controversies in Criminal Justice, The Nature of Crime & Criminology, Technological Solutions and 21st-Century Crime, Organization Management & Leadership, Victimology, Criminal Justice Research, Ethics & Social Justice, Special Populations, Psychological Aspects of Violent Crime, Applied Communications, Psychology of Terrorism, Criminal Behavior Alpha Phi Sigma Member

Salisbury University Salisbury, MD Expected in 05/2015 Bachelor of Arts : English - GPA :

Composition and Research, Creative Writing, The Short Story, World Civilizations, Social Problems, Composition III, Topics in Native American Literature, Fiction Workshop, Writer's Craft, Poetry Workshop, Philosophical Topics, Sociology of Mental Health, Technical Writing & Editing, Principles of Linguistics, Sexuality & Society, Sociology of Gender, Racial & Cultural Minorities

Work History
Walden University - Enrollment Specialist/ 40 Hours/Week
City, STATE, Columbia, MD 05/2016 - 02/2022
  • Research questions using available information resources and advise users on appropriate action
  • Maintain communication with customers during problem-resolution process while courteously obtaining and conveying concise problem information for external and internal personnel
  • Met or exceeded enrollment and retention goals consistently by reviewing statistical enrollment data and prepared reports
  • Ensured customers received support necessary to meet their career and personal goals
  • Established and upheld relationships with 3,000+ customers that have diverse needs while procuring program-related data from multiple sources and deducing relevant information
  • Continually looked for ways to improve, optimize, and streamline application and alteration processes to ensure smooth, uninterrupted experience for users
Howard Community College - Leadership Program Assistant/ 40 Hours/Week
City, STATE, Columbia, MD 06/2015 - 05/2016
  • Monitored processes and procedures, making sure that all compliance regulations are met
  • Assisted with development and creation of Howard Community College Food Pantry by doing competitive audits, research on builds and structures, and maintained all inventory, and volunteer coverage for the Food Pantry
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations, while managing both digital and physical filing systems and retrieved documents as required
  • Managed profiles of 30+ students completing MCCADA Certification
  • Hosted over 45 leadership events
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff
  • Filled in for Student Life Director during Presidential monthly meetings, and assisted Student Life Director with planning and coordinating day-to-day and special program activities
Salisbury University - Office Assistant/Help Desk/ 35 Hours/Week
City, STATE, Salisbury, MD 11/2013 - 05/2015
  • Interacted with students professionally by phone, email, or in person to provide information
  • Created and led 10 writing workshops for TRiO students
  • Edited grant proposals, student papers, and other written works
  • Kept inventory and did product requests, and verified accuracy of business records by consistently updating customer information
  • Assisted temporary supervisor with acclimating to new systems
  • Completed clerical tasks such as filing, copying, distributing mail, and produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
  • Produced high-quality communications for internal and external use

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Resume Overview

School Attended

  • Coursera
  • Walden University
  • Salisbury University

Job Titles Held:

  • Enrollment Specialist/ 40 Hours/Week
  • Leadership Program Assistant/ 40 Hours/Week
  • Office Assistant/Help Desk/ 35 Hours/Week


  • Certification
  • Master of Science
  • Bachelor of Arts

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