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enrollment services manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Overview

Highly motivated Customer Service Manager with over 15 years experience and the ability to motivate, train, and develop employees though effective communication, valuable coaching, and well-organized leadership practices.


Core Strengths
  • Microsoft Office Applications
  • Energetic work attitude
  • Customer service expert
  • Active listening skills

  • Seasoned in conflict resolution
  • Sharp problem solver
  • Strong organizational skills
  • Courteous demeanor

Accomplishments

Sales

  • Consistently generated additional revenue through skilled sales techniques and referrals.

Customer Assistance

  • Worked with company systems such as Talisma and diligently completed all assigned tasks, working overtime as needed.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
08/2010 to Current
Enrollment Services Manager Stevens Institute Of Technology Hoboken, NJ,
  • Assist students by conducting admissions interviews; matching appropriate courses and degree programs to meet educational goals
  • Create strategies to increase enrollments, conversion rates, and retention requirements which has resulted in meeting or exceeding company performance metrics
  • Observes company standards which ensures remaining compliant with all company policies and procedures, Federal, State, and Department of Education policies related to recruitment of students
  • Collaborates with the leadership teams, human resources, and training to achieve university enrollment goals
  • Actively listen and coach teams on how to overcome any revenue-related challenges that can obstruct team or individual goals
  • Organized weekly sales reports for the sales department to track product success.
  • Provide ongoing activity and sales reports to the leadership team.
09/2006 to 10/2008
Inbound/Outbound Sales Manager American Pest Fulton, MD,
  • Managed 20-30 agents across three product lines in a national call center environment including Telephony, Digital Cable, and Internet services
  • Motivated agents to achieve competencies and developed skill sets to provide high levels of customer service and sales while observing company standards
  • Consistently exceeded performance team goals and expectations through effective coaching and monitoring, regular one-on-one sessions, and sharing best practices during team meetings and trainings
  • Built and maintained strong relationships with outside vendors and contractors to create incentives, coordinate fun-days, and generate sales
  • Prepared and delivered sales and customer service annual performance reviews
  • Resolved complex customer escalations in a professional manner resulting in a win-win outcome
  • Liaison for internal and external department leaders including Human Resources and Talent Development teams to construct valuable training programs
  • Assisted Talent and Development with recruiting including; creating job descriptions, interviewing, testing, hiring and training.
03/2002 to 2006
Customer Service Manager Homepointe Chandler, AZ,
  • Organized weekly sales reports for the sales department to track booking success.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service and sales representatives when needed.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Conducted quarterly trainings on up-selling and booking packages
02/1994 to 01/2003
Sales Manager Cox Communications City, STATE,
  • Organized weekly sales reports for the sales department to track product success across 3 product lines in a Call Center environment
  • Trained 10-15 new employees quarterly
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Created new processes and systems for increasing customer service satisfaction.
Educational Background
Expected in 2012 to to
Master of Arts: Organizational Management Human Resource Management
Ashford University - Clinton, IA
GPA:
Expected in 2010 to to
Bachelors of Arts: Organizational Management
Ashford University - Clinton, IA
GPA:

Organizational Management

Expected in 2010 to to
Bachelor of Arts: Public Relations & Marketing
Ashford University - Clinton, IA
GPA:
Interests
  • Volunteer Non-Profit Event Manager and Volunteer Coordinator
  • Launched the Annual Juneteenth Celebration; responsible for recruiting entertainment, vendors, and sponsors
  • Emcee and public speaker for non-profit fundraiser events
  • Hosted various singing and talent competitions
Additional Information
  • Volunteer Event Manager and Recruiting Coordinator for non-profit organizations
  • *Launched the Annual Juneteenth Celebration; responsible for recruiting entertainment, vendors, and sponsors
  • *Participated in public speaking engagements, acting as an ambassador for the organization
Skills

Business operations, Cable, Call Center Management, coach, coaching, conversion, Customer Service, forecasting, hiring, Human Resources, Internet services, leadership, listening, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, performance reviews, policies, processes, quality assurance, recruiting, recruitment, relationship building, sales, Sales Management, sales reports, Telephony, training programs, professional and friendly, careful and active listener, and multi-tasking

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Resume Overview

School Attended

  • Ashford University
  • Ashford University
  • Ashford University

Job Titles Held:

  • Enrollment Services Manager
  • Inbound/Outbound Sales Manager
  • Customer Service Manager
  • Sales Manager

Degrees

  • Master of Arts
  • Bachelors of Arts
  • Bachelor of Arts

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