Enrollment Service Associate Resume Example

• Oversee the daily operations of the Recruitment and Outreach initiatives of the Admission office
• Planed and implemented 22 new and annual on-campus recruitment events, needing to adhere to allocated budget
• Provide campus awareness visits that motivated New Student enrollment
• Develop enrollment strategies, goals, as well as short and long term plans for Recruitment & Outreach
• Oversaw the workflow of 4 College Relations Associates and 1 work study staff
• Build and Maintain partnerships with K-12 Faculty, Staff, and Administration
• Create and organize workshops that educate students as well as parents on higher education
• Responsible for weekly and monthly reports showing the recruitment activities of the Admission office Collaborate with other on-campus departments to enhance or develop new student recruitment initiatives
• Participate on many on and off campus committees to bring new programs and services for our students
• Assist with the development and daily management of the enrollment process
• Planned and coordinated monthly as well as annual activities of the Admission office to assist with enrollment goals for the semester
• Analyzed weekly application report for the purpose of assigning new student enrollment goals
• Participated on many committees to understand the importance of data driven decision making
• Responsible for interviewing and recommending person for student work study position Participated on several search committees for the hiring of new Admission staff as well as other campus members
• Produced multiple strategic marketing brochure, flyers, and handouts to increase new student enrollment
• Redesigned the Admission Web page to enhance the user's ability to navigate the site
• Assist with the development of new Admission programs to raise the awareness of Triton's programs and support Services

Achievements

• Member of the Triton Employees As Mentors (TEAM) program
• Responsible for the training and development of training materials for new ERP and CRM systems
• Implemented a Recruiter 101 session to give foundational knowledge to all Triton members on Admission steps
• Developed a focus group, comprised of Community College and University Representatives to network and communicate best practice with new Enterprise Resource Planning system
• Chairperson for 50th Anniversary Institutional Events Committee
• Proviso Strengthening College & Career Readiness Committee
• President's Leadership Academy (FY14).

• Responsible for In-district/Out-of-district outreach and recruitment
• Maintain active communication with new and prospective students via phone, in-person, electronic mail, and social media sites; to ensure they are completely informed about Triton's enrollment processes.
• Advise students on requirements for programs, and services offered to new students
• Responsible for on-campus individual, and group tours
• Review new student enrollment reports, as well as high school comparison reports to give advice on strategic plans for recruitment efforts
• Assist with implementation of small and large scale events such as Future Focus, Fall College Visit Day, and Early College Awareness Program (ECAP)
• Held instrumental positions on several on-campus and off -campus committees
• Assist Registration staff with student registration during new student orientation and open registration
• Responsible for interviewing and recommending person for student work study position Increased total number of student applicants from 3 of the assigned In-district High Schools.
• Increased New Student enrollment at 4 assigned In-district High Schools.
• Assisted Director of Admission Services with strategic plans for new recruitment initiatives.
• Held instrumental positions on several on-campus and off -campus committees
• Developed new marketing materials for community events where Triton participated.
• Comprised curriculum for a new campus wide monthly information session call Recruiter 101 Participated in over 100 events that include Campus Tours, College Fairs, Community Events, High School Visits, and Public Presentations.

Achievements

• Ellucian Recruiter/Colleague Implementation Team (Admission Team)
• Holiday Celebration Planning Committee
• East Leyden College and Career Fair Committee member
• Developed new training manuals for new Customer Resource Management system
• Trained Admission and other departmental staff on the daily management of the new Enterprise Resource Planning and Customer Resource Management system.

• Responsible for all functions of the daily operations of the Admission & Records office
• Create/Monitor all student and faculty files, including International Student records management
• Provide correspondence for any outgoing information on our programs and services to students and area businesses
• Monitor request for official transcripts, and enrollment verification
• Ensure processing of incoming official high school and college transcripts
• Managed 9 Classified staff, 3 hourly and 3 student Federal work study positions
• Oversaw 1-6 volunteer staff, provided by the office of Student Life for on and off campus events
• Responsible for all processing of electronic and hard copy credit and non-credit application
• Responsible for the cross training of records, call center, and welcome center staff.
• Knowledge of Family Educational Rights Privacy Act of 1974, and the American Association of College Registrars and Admission Officers (AACRAO) Retention of Record guidelines
• Aided in the coordination process of special events, such as Future Focus Assist College Relations Associates (CRA's) with walk-in and scheduled campus tours
• Developed new procedures for more efficient processing
• Responsible for Transfer Credit evaluation Graduation Cycle
• Review, and distribution of Diploma's and/Certificates Reviewed and conversed with staff to recommend professional development
• Responsible for managing daily and weekly reports Complete annual Performance Evaluations
• Assist Director with budget forecast for the next fiscal year
• Lead the Records office in the digitization of our student and faculty records, assisting our institution to become a green campus
• Responsible for the development and implementation of new processes and procedures due to digitization

Achievements

• Student Affairs Leadership Team Committee
• Student Affairs Leadership Team Customer Service Taskforce Committee.

• Manage office functions of front counter staff
• Create daily work schedule for office coverage
• Complete yearly staff evaluations
• Monitor and order office supplies
• Answer in person and phone student complaints
• Responsible for hiring student front counter staff
• Prepared Standards of Academic Progress appeals for committee review

Achievements

• Developed a new training manual for part-time front counter staff
• Created a new document intake process to assist with accurate data entry.