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Enrollment Service Associate Resume Example

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ENROLLMENT SERVICE ASSOCIATE
Executive Profile

Ambitious Manager who creates strategic alliances with organization leaders to effectively align with and support key educational initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.


Experienced in developing, planning and promoting events. Enjoys taking the lead on new projects and possess the ability to handle multiple tasks with simultaneous deadlines. Knowledgeable about Higher Education policies and procedures, with a focus on Enrollment Services and College Readiness. Nine years of management skills produced the ability to effectively build strong relationships as well as to be understanding to the needs of a diverse population

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Budgeting expertise
  • Change Implementation
  • DevelopmentTeam Building
  • Training and Interpersonal Skills
  • Organizational Skills
  • Community Outreach
  • Departmental Operations Management
  • Self-motivated
Core Accomplishments

Project Management: 

  • Managed College Readiness pilot program "Leyden High School Visit Day" which resulted in increased number of new students that were College ready.

Alliances: 

  • Partnered with Community Leaders, K-12 Administrators, and Higher Education Administration to develop Parent Universities and Career Fairs promoting student success.

Operations Management: 

  • Managed the daily operations of the Financial Aid, Admission, Outreach and Recruitment offices.
  • Handled all functions related to New Student Admission, Enrollment, Records and Graduation.

Staff Development: 

  • Launched a well-received professional development course for all staff and faculty.
  • Trained and coached employees resulting in an increase in office moral and productivity.

Professional Experience
Nazareth CollegeRochester , NYEnrollment Service Associate10/2014 to Current
  • Advise students of the enrollment process (admission, assessment, financial aid, advisement registration, orientation etc.) Guides, directs, and motivates subordinates Represent the College at community recruitment and retention events.
  • Coordinate with the district and various entities in the reconciliation of data for state and federal reporting to ensure compliance and meet satisfy accountability requirements.
  • Implement departmental goals based on the College Strategic Plan.
  • Schedules work, organizing, planning, and prioritizing work Develop and implement effective and efficient internal controls in enrollment services.
  • Provide admissions testing referrals for pre- and post-test assessments (i.e., Compass or other standardized test(s) approved by the Coordinating Board).
  • Update program plans in collaboration with faculty and at the request of students.
  • Establish, implement and monitor security procedures for securing transcript materials, validate and issue official college transcripts and verifications.
  • Monitor and process the Never Attended report according to District guidelines for accurate Federal Financial Aid reporting.
  • Research and recommend approval or denial of refund petitions.
  • Assist with interviewing, hiring, and training.
  • Monitors processes, materials, or surroundings Schedule, supervise and evaluate a diverse staff.
  • Monitor staff functions.
  • Input and approve time and labor data for Enrollment Assistant and part time staff.
  • Coordinate efforts in maintaining regulatory compliance of TSI.
  • Maintain confidentiality of information in business processes related to students, faculty and staff (i.e.
  • Family Educational Rights and Privacy Act (FERPA), employee records, etc.)

Achievements

  • Implemented a new Intake process for the New Student Admission cycle.
  • Developed a Student Service Statement
  • Created new data recording method for Staff Performance Reviews.
Triton Community CollegeCity , STATEAssistant Director01/2013 to 03/2014
  • Oversee the daily operations of the Recruitment and Outreach initiatives of the Admission office
  • Planed and implemented 22 new and annual on-campus recruitment events, needing to adhere to allocated budget
  • Provide campus awareness visits that motivated New Student enrollment
  • Develop enrollment strategies, goals, as well as short and long term plans for Recruitment & Outreach
  • Oversaw the workflow of 4 College Relations Associates and 1 work study staff
  • Build and Maintain partnerships with K-12 Faculty, Staff, and Administration
  • Create and organize workshops that educate students as well as parents on higher education
  • Responsible for weekly and monthly reports showing the recruitment activities of the Admission office Collaborate with other on-campus departments to enhance or develop new student recruitment initiatives
  • Participate on many on and off campus committees to bring new programs and services for our students
  • Assist with the development and daily management of the enrollment process
  • Planned and coordinated monthly as well as annual activities of the Admission office to assist with enrollment goals for the semester
  • Analyzed weekly application report for the purpose of assigning new student enrollment goals
  • Participated on many committees to understand the importance of data driven decision making
  • Responsible for interviewing and recommending person for student work study position Participated on several search committees for the hiring of new Admission staff as well as other campus members
  • Produced multiple strategic marketing brochure, flyers, and handouts to increase new student enrollment
  • Redesigned the Admission Web page to enhance the user's ability to navigate the site
  • Assist with the development of new Admission programs to raise the awareness of Triton's programs and support Services

Achievements

  • Member of the Triton Employees As Mentors (TEAM) program
  • Responsible for the training and development of training materials for new ERP and CRM systems
  • Implemented a Recruiter 101 session to give foundational knowledge to all Triton members on Admission steps
  • Developed a focus group, comprised of Community College and University Representatives to network and communicate best practice with new Enterprise Resource Planning system
  • Chairperson for 50th Anniversary Institutional Events Committee
  • Proviso Strengthening College & Career Readiness Committee
  • President's Leadership Academy (FY14).
Triton Community CollegeCity , STATECollege Relations Associate08/2011 to 12/2012
  • Responsible for In-district/Out-of-district outreach and recruitment
  • Maintain active communication with new and prospective students via phone, in-person, electronic mail, and social media sites; to ensure they are completely informed about Triton's enrollment processes.
  • Advise students on requirements for programs, and services offered to new students
  • Responsible for on-campus individual, and group tours
  • Review new student enrollment reports, as well as high school comparison reports to give advice on strategic plans for recruitment efforts
  • Assist with implementation of small and large scale events such as Future Focus, Fall College Visit Day, and Early College Awareness Program (ECAP)
  • Held instrumental positions on several on-campus and off -campus committees
  • Assist Registration staff with student registration during new student orientation and open registration
  • Responsible for interviewing and recommending person for student work study position Increased total number of student applicants from 3 of the assigned In-district High Schools.
  • Increased New Student enrollment at 4 assigned In-district High Schools.
  • Assisted Director of Admission Services with strategic plans for new recruitment initiatives.
  • Held instrumental positions on several on-campus and off -campus committees
  • Developed new marketing materials for community events where Triton participated.
  • Comprised curriculum for a new campus wide monthly information session call Recruiter 101 Participated in over 100 events that include Campus Tours, College Fairs, Community Events, High School Visits, and Public Presentations.

Achievements

  • Ellucian Recruiter/Colleague Implementation Team (Admission Team)
  • Holiday Celebration Planning Committee
  • East Leyden College and Career Fair Committee member
  • Developed new training manuals for new Customer Resource Management system
  • Trained Admission and other departmental staff on the daily management of the new Enterprise Resource Planning and Customer Resource Management system.
Triton Community CollegeCity , STATECoordinator, Admission and Records10/2006 to 08/2011
  • Responsible for all functions of the daily operations of the Admission & Records office
  • Create/Monitor all student and faculty files, including International Student records management
  • Provide correspondence for any outgoing information on our programs and services to students and area businesses
  • Monitor request for official transcripts, and enrollment verification
  • Ensure processing of incoming official high school and college transcripts
  • Managed 9 Classified staff, 3 hourly and 3 student Federal work study positions
  • Oversaw 1-6 volunteer staff, provided by the office of Student Life for on and off campus events
  • Responsible for all processing of electronic and hard copy credit and non-credit application
  • Responsible for the cross training of records, call center, and welcome center staff.
  • Knowledge of Family Educational Rights Privacy Act of 1974, and the American Association of College Registrars and Admission Officers (AACRAO) Retention of Record guidelines
  • Aided in the coordination process of special events, such as Future Focus Assist College Relations Associates (CRA's) with walk-in and scheduled campus tours
  • Developed new procedures for more efficient processing
  • Responsible for Transfer Credit evaluation Graduation Cycle
  • Review, and distribution of Diploma's and/Certificates Reviewed and conversed with staff to recommend professional development
  • Responsible for managing daily and weekly reports Complete annual Performance Evaluations
  • Assist Director with budget forecast for the next fiscal year
  • Lead the Records office in the digitization of our student and faculty records, assisting our institution to become a green campus
  • Responsible for the development and implementation of new processes and procedures due to digitization

Achievements

  • Student Affairs Leadership Team Committee
  • Student Affairs Leadership Team Customer Service Taskforce Committee.
Triton Community CollegeCity , STATECoordinator, Intake Services01/2006 to 10/2006
  • Manage office functions of front counter staff
  • Create daily work schedule for office coverage
  • Complete yearly staff evaluations
  • Monitor and order office supplies
  • Answer in person and phone student complaints
  • Responsible for hiring student front counter staff
  • Prepared Standards of Academic Progress appeals for committee review

Achievements

  • Developed a new training manual for part-time front counter staff
  • Created a new document intake process to assist with accurate data entry.
Education
Masters:Business Administration2014National-Louis University, City, State

Business Administration

Bachelors of Science:Management2011National-Louis University, City, State

Management

Skills

Microsoft Office, Power Point, Word, Excel/ Outlook/ Internet / Internet Presentation tool, Prezi


Ellucian Colleague (ERP) / Recruiter (CRM) / RALPH database systems


Oracle People Soft database systems

Professional Affiliations

Junior / Community College Student Personnel Association of Texas (JCCSPAT)


Southeast Texas Association of Collegiate Registrars and Admission Officers (SETACARO)


Texas Association of Collegiate Registrars and Admission Officers (TACARO)


Illinois Association for College Admission Counseling (IACAC)


National Association for College Admission Counseling (NACAC)


Illinois Association of Collegiate Registrars and Admissions Officers IACRAO

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How this resume score could be improved?

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Resume Overview

School Attended

  • National-Louis University

Job Titles Held:

  • Enrollment Service Associate
  • Assistant Director
  • College Relations Associate
  • Coordinator, Admission and Records
  • Coordinator, Intake Services

Degrees

  • Masters : Business Administration 2014
    Bachelors of Science : Management 2011

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