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ENROLLMENT MANAGER Resume Example

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ENROLLMENT MANAGER
Executive Profile
Enrollment Counselor Operations/ Strategic Planning/ Leadership / Employee Development Process Improvement/ Due Diligence/ Database Technology Visionary and incisive results-oriented leader with proven success in managing high-paced environments, with an ability to create an environment driven by results and hard work with the clear understanding of focusing on a common goal to achieve. I have experience and success in driving operational growth, spearheading change initiatives, valuable depth of leadership experience, astute negotiator and confident decision maker. Selected Achievements: Implemented key strategies in the Central Region surrounding High Conversion Leads, Retention, CRM Championed continued leadership in 2009-2016 by contributing and accomplishing TE goals. Developed and fostered a proven formula for an atmosphere that breeds success, diversity and achievement in the work place by providing and contributing to our teams TE growth for growing 1700 students to over 2200 students a year. Achieved and completed in 2012 high level enrollment Manager training Achieved Enrollment Manager awards from my effort in 2019 thru 2016 for my division Top Manager in College of Education Averaging six enrollments per counselor Successfully trained counselors to Teacher certification and endorsement standards in all approved states.
Professional Experience
01/2010 to Current
ENROLLMENT MANAGERGrand Canyon University － Tempe, AZ
  • Championed and fostered new relationships, by training and maintaining tenured and new counselors to perform above minimum expectations and to accomplish goals set for division needs.
  • Lead and direct a strategic plan for 10-12 counselors by maintaining previous students and recruiting new prospective inquiries for the future, through excellence, dedication, and continued training.
  • I provide leadership and support for incoming online students in the College of Education.
  • I ensure and manage a staff of ten to twelve Enrollment Counselors in following the GCU new age environment of learning online.
  • By adapting to the current needs of students that incorporate financial aid, persistence, academic integrity and fiscal responsibility as well as continued training and customer service values of GCU.
  • I am involved assuring that my enrollment counselors as well as the divisions enrollment counselors set proper expectations that are clear defined goals for every individual student that they come in contact with, by being very transparent and forth right.
  • My responsibilities are to make sure that my enrollment counselors receive constant feedback from me during weekly one on ones.
  • As well as the time that we dedicate to each other during the times that we listen to calls as well as give feedback.
  • Responsible for making sure that all goals and budget parameters of my job and their jobs are clearly outlined to exceed or perform at expectations.
  • I monitor compliance and policies for my team in 11 states in the central region to ensure that particular state and additional state information is delivered properly.
  • I have knowledge and experience in current practices in student development within higher education as well as strategic planning in all aspects of our business.
  • My responsibilities are to monitor and oversee with a clear understanding of the requirements for enrollment, academics, as well as finance.
  • Clearly defined understanding of lead generation system and statistics to help ensure enrollment opportunities.
01/2009 to 01/2010
ENROLLMENT CounselorGrand Canyon University － Tempe, AZ
  • I have developed a proven formula for success in an atmosphere that breeds success, diversity and achievement in the work place.
  • By closing company developed leads, and personal developed leads at a high conversion.
  • I also created methods to contribute to my success and starting a high percentage of students to graduate ratio.
  • I ensure higher education opportunities to students who are in search of their graduate and undergraduate degrees in.
  • By informing students of the correct processes to help them complete their goals of becoming a teacher.
  • Directly responsible for ensuring the progress of the start and finish of a student through countless conversations and reassurance as a representative.
  • Responsible for creating and designing a plan for myself every month in order to meet the company standards as well as my own personal goals.
  • Achieved Top ten percent award in 2009- 2010 in terms of enrollments Averaged ten enrollments in a year of starting at GCU.
01/2007 to 01/2009
ADMISSIONS REPRESENTATIVEMinnesota School of Business - Blaine, Minnesota
  • I have developed a proven formula for success in an atmosphere that breeds success, diversity and achievement in the work place.
  • By closing company developed leads, and personal developed leads at a high conversion.
  • I also created methods to contribute to my success and starting a high percentage of students to graduate ratio.
  • I ensure higher education opportunities for students in search of degree programs by delivering and understanding the specific programs our university has to offer.
  • Indirectly responsible for scheduling, assessing and nurturing developmental opportunities, by helping students achieve their educational goals.
  • Responsible for creating an action plan to produce more personal developed leads in my production as a result to my action plan.
  • I created 30% of my total leads from personally developed leads.
  • Directly responsible for reporting my students status by using formatted documents from excel and campus vue.
  • Directly in charge motivating and finding relevant information for other sales representatives on my team in order to stay on the path of success and to encourage ambition to reach goals.
01/2004 to 01/2007
VICE PRESIDENT, COODana Capital Group, Inc. / Five Star Equity Inv － Brooklyn Park, MN
  • Lead production, processing, underwriting, and daily process management for eight employees.
  • Enforced state policies, compliance demands, and lender guidelines, while maintaining exceptional customer service.
  • I also facilitated financial management and guidance, long- term business planning, and developing innovative changes.
  • Directly responsible for managing eight individuals by assuring that they followed each state guideline for each individual loan.
Education
current
Doctor of Business EducationGrand Canyon University
2009
Master Business AdministrationMinnesota School of Business
2007
Bachelor of Arts: Kinesiology BusinessHope CollegeKinesiology Business
Skills
academic, budget, business planning, closing, conversion, customer service, designing, finance, financial, financial management, forth, leadership, managing, excel, policies, processes, process management, progress, recruiting, reporting, sales, scheduling, statistics, strategic, strategic planning, teacher, underwriting
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Resume Overview

Companies Worked For:

  • Grand Canyon University
  • Minnesota School of Business - Blaine, Minnesota
  • Dana Capital Group, Inc. / Five Star Equity Inv

School Attended

  • Grand Canyon University
  • Minnesota School of Business
  • Hope College

Job Titles Held:

  • ENROLLMENT MANAGER
  • ENROLLMENT Counselor
  • ADMISSIONS REPRESENTATIVE
  • VICE PRESIDENT, COO

Degrees

  • Doctor of Business Education
    Master Business Administration
    Bachelor of Arts : Kinesiology Business

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