enrollment management office coordinator resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Enthusiastic Admissions Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Law School Admissions Requirements and School Counseling and training in ACES2. Motivated to learn, grow and excel in Higher Education.

  • Enrollment Management
  • Open enrollment procedures
  • ACES2 database management
  • SODA online ordering management
  • Inventory and supplies management and ordering
  • Staff hiring and assignment management
  • Data collection and evaluation
  • Advanced knowledge of the MS Office suite
  • Customer service
Work History
Enrollment Management Office Coordinator, 07/2019 to Current
ZeusBoston, MA,
  • Read and respond to emails and maintain the general admissions email account as well as named email account
  • Communicate with the public via the online chat system run through the website and Zendesk
  • Assist with school Open House, Information Session, and Meet & Greet events
  • Communicate with the public about school related information
  • Maintaining the travel calendar and registering for travelling events and forums
  • Update student application files using the ACES2 system, including but not limited to acceptances, denials, transcripts, and scholarships
  • Prepare folders of information for prospective students on the school
  • Prepare files of information for admitted and attending incoming students
  • Maintain the information on the school’s graduate programs and answer any questions that arise about said programs as primary contact for graduate admissions
  • Process applications, admittances, denials, scholarships, and transfer units for the graduate programs in conjunction with the admissions committee for each different program
  • Give tours of the school to prospective students
  • Run bi-weekly “Ask Me Anything” Forums for admitted students to answer administrative questions
  • Create and send emails through the ACES2 system
  • Schedule interviews and maintain data on interview necessary applicants
  • Edit, update, and create all marketing material
  • Create spreadsheets to keep track of relevant data such as applications and deposits
  • First line of contact for the school
  • Other duties as assigned
Actor, 12/2017 to Current
American Immersion TheaterCity, STATE,
  • Captured audience by making audience laugh, cry and become excited, shocked and scared.
  • Memorize scripts
  • Act and improvise as character in theme for shows
  • Maintain client satisfaction from booking the show to show closing
  • Show up on time for performances
  • Attend promotional events
Sales Associate, 03/2019 to 06/2019
Vera BradleyCity, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Educated customers on promotions to enhance sales.
  • Help with the closing of the store’s location through sending merchandise to other stores and returning products to headquarters, following all corporate guidelines.
Sales Associate to Assistant Store Manager, 08/2013 to 05/2017
Follett Hgher Edcatn Group Inc.City, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Trained new-hires on SODA & POS procedures to better service customers.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Completed monthly and quarterly reports for senior management.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures, especially during rush periods.
  • Supervised team of employees and provided feedback on performance.
  • Maintained exceptionally clean, customer-friendly and well-run sales floor.
  • Drafted employee work schedules to fill coverage gaps.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Coached team on effective upselling and cross-selling methods.
  • Acted as point of contact for vendor collaboration for contracted services
  • Promote programs such as book rental and digital books
  • Customer order completion through SODA
  • Assist with transitioning stores including the transition of Biola University and University of Southern California
  • Meet with faculty and staff on campus to make sure needs are being met with both textbooks and events
  • Ordering and receiving of general merchandise, including but not limited to Frito-Lay, Pepsi, Champion, Strand Art, and C2F art supplies
  • Run offsite events and promotional events
  • Balance vending machines
Bachelor of Arts: Psychology, Expected in 05/2014 to California State University - Fullerton - Fullerton, CA
  • Minored in Sociology
J.D.: , Expected in 12/2019 to Thomas Jefferson School of Law - San Diego, CA
  • Majored in Criminal Law
  • Graduated with 3.16 GPA
  • Graduated Number 13 in Class
Master of Science: Psychology, Expected in 05/2022 to Arizona State University - Online,

Criminal Law Fellow, Certificate in Criminal Law and Policy


Delta Zeta; Hillel of Orange County; Criminal Law Society; Phi Alpha Delta; Phi Alpha Delta, Society of Scholars; Alternative Dispute Resolution Honor Society; Mental Health and Law Society; Jewish Student Union; Public Interest Law Foundation; Sexual and Domestic Violence Law Student Association; Native American Law Student Association; Women’s Law Association

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Resume Overview

School Attended

  • California State University - Fullerton
  • Thomas Jefferson School of Law
  • Arizona State University

Job Titles Held:

  • Enrollment Management Office Coordinator
  • Actor
  • Sales Associate
  • Sales Associate to Assistant Store Manager


  • Bachelor of Arts
  • J.D.
  • Master of Science

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