LiveCareer-Resume

enrollment coordinator sales assistant resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointments, scheduling, overseeing administrative tasks and programming services. Polished, known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Ready to tackle new challenges.

Skills
  • Knowledgeable in Operating Systems, Office Suite, Spreadsheets, Communication and Collaboration tools, (CRM) Customer Relationship Management Software, SalesForce including Sales Cloud, Service Cloud, Marketing Cloud, Five9 (CSS) Customer Service Software, (OMS) Order Management System and Business Management Software and (TV) TotalView
  • Critical Thinking
  • Organizational Skills, Project Planning
  • Managing, Prioritizing time when Actively Executing Multiple Task Simultaneously
  • Training and Development of Structure and Policies
  • Team Management
  • Conflict Resolution
  • Maintaining Confidentiality
  • Advocacy and Counseling
  • Interpersonal Communications
  • Empathy
Education and Training
University of Phoenix Virtual School, Expected in 03/2018 Bachelor of Science : Psychology - GPA :
  • 3.62 GPA
  • Major in Science of Psychology
  • Completed coursework in Computer Science and Operating Systems
Palo Alto College San Antonio, Texas Expected in 05/2015 Associate of Arts : Psychology - GPA :
Experience
Education First - Enrollment Coordinator/Sales Assistant
Chico, CA, 01/2022 - 07/2022
  • Counseled on educational paths and career plans by providing information about class options, program resources, educational materials and other available services
  • Completed and processed applications for enrollment.
  • Managed and updated student records.
  • Trained new enrollment team members in policies and procedures.
  • Developed and implemented successful scripts and call flows for consistent approach.
  • Conducted interviews with applicants, explaining eligibility, program availability, benefits and financial options
  • Reviewed criteria and applicant data for different economic assistance programs to determine eligibility of applicants.
  • Worked with Salesforce, TotalView and Order Management Software to create and submit large numbers of client invoices each day.
  • Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Resolved reimbursement discrepancies by analyzing information and notifying manager.
Lincoln Tech - Online ESL Instructor
Warminster, PA, 03/2018 - 08/2021
  • Improved student grammar and conversational skills through role play assignments.
  • Tested, evaluated and counseled students regarding academic performance and goals.
  • Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Provided one-on-one instruction for non-English speaking students within classroom settings.
  • Developed lesson plans to teach course materials according to schedule.
  • Tracked class attendance and student progress.
  • Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
  • Created immersive activities and utilized technology to enhance instruction.
  • Integrated Smartboard and other technology-based tools to support learning objectives.
Palmer Donavin - Admissions Coordinator
Lansing, MI, 01/2015 - 01/2018
  • Helped patients with admissions process and adhered to state and federal laws.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Completed document faxing, bookkeeping and accurate filing.
  • Call patients and families and offer a same day appointment to ensure a timely admission.
  • Verify Medicare benefits and eligibility
  • Assist the market leadership with new hire onboarding with the training of tools that support the sales process
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Support sales with data, materials, research in escalated situations to maintain distribution partner and customer satisfaction levels.
  • Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.
  • Solicited medical history information from patients to provide best and most effective medical advice.
Walmart Stores,INC - Lead Sales Associate
City, STATE, 12/2007 - 12/2012
  • Trained new employees on daily tasks and procedures to teach staff skills, resulting in knowledgeable and high-performing team.
  • Created eye-catching merchandise displays to entice customers into store.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Minimized shortages by adopting proper loss prevention procedures.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Provided leadership and direction to motivate department associates.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Cross-trained on different positions to best support team during peak periods.

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Resume Overview

School Attended

  • University of Phoenix
  • Palo Alto College

Job Titles Held:

  • Enrollment Coordinator/Sales Assistant
  • Online ESL Instructor
  • Admissions Coordinator
  • Lead Sales Associate

Degrees

  • Bachelor of Science
  • Associate of Arts

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