enrollment coordinator sales assistant resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointments, scheduling, overseeing administrative tasks and programming services. Polished, known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Ready to tackle new challenges.
Skills
Knowledgeable in Operating Systems, Office Suite, Spreadsheets, Communication and Collaboration tools, (CRM) Customer Relationship Management Software, SalesForce including Sales Cloud, Service Cloud, Marketing Cloud, Five9 (CSS) Customer Service Software, (OMS) Order Management System and Business Management Software and (TV) TotalView
Critical Thinking
Organizational Skills, Project Planning
Managing, Prioritizing time when Actively Executing Multiple Task Simultaneously
Training and Development of Structure and Policies
Team Management
Conflict Resolution
Maintaining Confidentiality
Advocacy and Counseling
Interpersonal Communications
Empathy
Experience
01/2022 to 07/2022Enrollment Coordinator/Sales AssistantKindred Healthcare | Rancho Cucamonga, CA,
Counseled on educational paths and career plans by providing information about class options, program resources, educational materials and other available services
Completed and processed applications for enrollment.
Managed and updated student records.
Trained new enrollment team members in policies and procedures.
Developed and implemented successful scripts and call flows for consistent approach.
Conducted interviews with applicants, explaining eligibility, program availability, benefits and financial options
Reviewed criteria and applicant data for different economic assistance programs to determine eligibility of applicants.
Worked with Salesforce, TotalView and Order Management Software to create and submit large numbers of client invoices each day.
Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
Resolved reimbursement discrepancies by analyzing information and notifying manager.
01/2018 to 12/2021Admissions CoordinatorAMN Healthcare | City, STATE,
Helped patients with admissions process and adhered to state and federal laws.
Handled insurance claim duties and verified that each met standards of admissions.
Completed document faxing, bookkeeping and accurate filing.
Call patients and families and offer a same day appointment to ensure a timely admission.
Verify Medicare benefits and eligibility
Assist the market leadership with new hire onboarding with the training of tools that support the sales process
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Support sales with data, materials, research in escalated situations to maintain distribution partner and customer satisfaction levels.
Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.
Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.
Solicited medical history information from patients to provide best and most effective medical advice.
05/2013 to 01/2017Eligibility and Enrollment Specialist (insurance)American Network Insurance Company | City, STATE,
Interviewed prospective clients to learn about
financial needs and discuss existing coverage.
Reached out to potential clients to schedule
appointments.
Trained new enrollment team members in policies
and procedures.
Generated new leads and identified potential clients
by using successful direct marketing strategies.
Developed and implemented successful scripts and
call flows for consistent approach.
Fielded inbound calls from customers inquiring
about alternative insurance options to generate
sales opportunities.
Processed changes in insurance policies and
periodically reassessed client needs.
Created individualized proposals for clients to
include coverage options, premiums and enrollment
guidelines.
Participated in weekly training sessions to improve
product knowledge and enhance company growth.
Assisted members to enhance current plans with
supplemental benefits to boost sales.
Explained coverage options to potential
policyholders, answering questions or concerns.
Reviewed insurance inquiries, working effectively to
accommodate various requests to build agency's
reputation as service provider.
Cultivated professional relations to establish
long-term profitable partnerships.
Developed coordinated protection plan by
calculating and quoting rates for immediate
coverage action for uninsured clients.
Education and Training
Expected in 03/2018 to to Bachelor of Science | PsychologyUniversity of Phoenix, Virtual School, GPA:
3.62 GPA
Major in Science of Psychology
Completed coursework in Computer Science and Operating Systems
Expected in 05/2015 to to Associate of Arts | PsychologyPalo Alto College, San Antonio, TexasGPA:
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