LiveCareer-Resume

enrollment advisor resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diligent worker with a drive to support people while also maintaining professionalism and meet business goals. Solutions oriented and an active listener to meet the needs of the customer and the company. Driven to maintain current knowledge and achieve goals for program retention and new enrollments. Goal-oriented, forward-thinking and familiar with available reporting tools, financial assistance programs and school resources to help students excel. Effective at dealing with individuals during stressful and confusing situations to address enrollment needs and navigate enrollment structures.

Skills
  • Ability to tactfully handle stressful and difficult situations
  • Proficient in Microsoft applications, including Microsoft Word, Excel and PowerPoint
  • Critical Thinking
  • Service-Oriented
  • Time Management
  • Exemplary verbal and written communication skills
  • The ability to multi-task and work well under pressure with tight timelines
  • First contact resolution
Education and Training
South Mountain Community College Phoenix, AZ, Expected in 05/2011 Associate : Arts - GPA :
Experience
Keypath - Enrollment Advisor
Schaumburg, IL, 03/2019 - Current
  • Communicate with prospective students via call campaigns, SMS, chat, and emails regarding the Online Program
  • Maintain active engagement with students through effective and personalized communication
  • Build and manage a mature, active pipeline of leads
  • Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs
  • Achieve daily efficiency metrics pertaining to call Volume, customer service time, first Contacts, and new applications as established by the Recruitment Services leadership team
  • Achieves enrollment targets assigned per program
  • Adhere to Title IV and FERPA compliance standards
  • Monitor the application process to ensure effective communication in tandem with application deadlines
  • Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.)
  • Contact my colleagues students when they are out of the office
  • Work alongside new colleagues with trainings and refreshers
Bmo - Mortgage Processor
Grafton, WI, 09/2016 - 03/2019
  • Diligent and detail-oriented thorough in gathering borrower information, verifying loan documents, and reviewing file documentation to guide each loan from preapproval to closing
  • Accurately and timely clearing of underwriting conditions
  • Proper follow-up on all files to ensure timely closing and funding of loans
  • Ability to reach out to 3rd party companies to gather information on behalf of the borrower
  • Maintain professional and personal relationships with all parties involved in each transaction
  • Managed conditions sent from underwriting departments.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes
  • Inspected loan documentation for mistakes and corrected discrepancies
  • Participated in the spirit committee
  • Facilitated best practice training in front of my peers
  • Received many monthly 100% loyalty surveys from customers
Banc Of California - Operations Specialist II
Brea, CA, 06/2011 - 09/2016
  • Annuities Processing
  • Responsible for processing various Annuity requests in a timely and accurate manner according to firm guidelines
  • Process weekly team reports
  • Take calls from an assistance line from branches and Product Partners
  • Place outgoing calls to branches and Product Partners regarding paperwork
  • Respond to service requests in a timely and accurate manner
  • Process breakpoints for A share Annuities
  • Create documented processes for job functions
  • Take part in the Signature Guarantee project
  • Improve the mail process by creating a macro with our Technical Specialist
  • Involved in the Insurance Processing Department Committee
  • Involved in the GEM (Going the Extra Mile) committee
  • Involved in the Edward Jones Athletics committee
Deluxe - Sales Associate Specialist
City, STATE, 10/2008 - 06/2011
  • Take inbound calls from bankers and account holders to place orders or answer questions
  • Deliver world class customer service by building excellent customer rapport
  • Strive for a one-call resolution of customer issues
  • Utilize multiple call center support applications to efficiently assist customers and agents
  • Offer additional products to meet sales goals in a professional manner
  • Satisfy unhappy customers with their incorrect or non-delivered orders to give an exceptional customer experience
  • Coach peers to meet/exceed in call quality

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Resume Overview

School Attended

  • South Mountain Community College

Job Titles Held:

  • Enrollment Advisor
  • Mortgage Processor
  • Operations Specialist II
  • Sales Associate Specialist

Degrees

  • Associate

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