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enrollment advisor resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Driven to maintain current knowledge and achieve goals for program retention and new enrollments. Goal-oriented, forward-thinking and familiar with available reporting tools, financial assistance programs and school resources to help students excel. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Skills
  • Insurance Coverage Verification
  • Policy Renewals
  • Policy Changes
  • Records Maintenance
  • Insurance Customization
  • Verbal and Written Communication
  • Administrative Functions
  • Time Management
  • Form Completion and Submission
  • Progress Monitoring
  • Schedule Managing
  • Event Planning
  • Appointment Setting
  • Maintaining Confidentiality
  • Leading Teams
  • Service-Oriented
  • Clientele Development
  • Critical Thinking
  • Staff Training
  • Revenue Forecasting
  • Cost Control
  • Recruitment and Hiring
  • Documentation and Reporting
  • Onboarding and Orientation
  • Performance Tracking and Evaluation
  • Budget Management
  • Administration and Reporting
  • Issue and Conflict Resolution
  • Computer Skills
  • Fiscal Management
  • Calm Under Pressure
  • MS Office-Excel-Quickbooks
  • Can operate between 5-7 different programs at once
Experience
Enrollment Advisor, 11/2022 - Current
 Keypath – Philadelphia, PA,
  • Utilizes knowledge of TAMU policies and procedures to advise students, parents, and prospective students with educational inquiries including topics related to admissions, financial aid, billing, registration and Military educational benefits.
  • Advised and guided students, parents, and prospective students to appropriate resources.
  • Responds to various inquiries in person and by e-mail that require researching and using critical thinking skills related to all billing questions.
  • Greeted students, parents, and prospective students at the Howdy desk, following procedure and checking them into our queue.
SDS, 09/2021 - 11/2022
 Bridgestone Corporation – , FL,
  • Reviewed completed work to verify consistency, quality and conformance.
  • Managed 35-person team of CSRs focused on customer service and delivered insight and assistance on task prioritization.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Updated tracking spreadsheets, production logs and permanent records daily to prepare for reporting.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.
  • Complied with company policies, objectives and communication goals.
CSR II, 03/2021 - 09/2021
 Securitas Security Services Usa, Inc. – , IN,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
Manager, 06/2015 - 05/2021
 Gunsmoke – City, STATE,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Entered time and attendance logs in preparation for payroll.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained adequate staffing to meet objectives within budget.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Implemented hiring of TAMU veteran's to staff and operate the business
Education and Training
GED: , Expected in 07/2021
-
Blinn College - Brenham, TX
 GPA:
Status -
Certifications
  • Licensed LTC instructor - 2018-2023
  • Certified Notary Public- 2015-2023
,

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Resume Overview

School Attended

  • Blinn College

Job Titles Held:

  • Enrollment Advisor
  • SDS
  • CSR II
  • Manager

Degrees

  • GED

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