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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Talented, energetic, degreed professional whose education and experience include eight years of management experience, a MBA in Human Resources Management and a Bachelors of Arts in Psychology. Focusing on business operations, team building, leadership, driving results, and motivation, with a passion for identifying solutions to improve company strategy and performance.

Work Experience
01/2014 to Current
ENROLLMENT ADVISOR Education First Manchester, NH,
  • Responsible for advising students regarding enrollment and degree completion requirements as well as admitting students for the University's graduate and undergraduate certificate programs. This includes developing academic plans for degree or certificate completion following established guidelines.
  • Assists potential and/or current students in understanding their financial obligations while collaborating with students' assigned Finance Advisor. Informs students of appropriate time and program commitments while helping them identify available options to develop a personalized plan for success.
  • Uses professional knowledge and perspective to relate to new and potential students to establish professional rapport, provide best practices, and add to the student experience.
  • Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience.
  • Monitors student participation and progress through the enrollment process to ensure that students comply with University policies.
  • Assists students in making informed decisions by providing timely, accurate, and comprehensive enrollment options and program information.
  • Is proactive in identifying potential bottlenecks within the student enrollment process initiating steps toward resolution of those bottlenecks.
05/2011 to 01/2014
OPERATIONS MANAGER Cretex Elk River, MN,
  • Collaborate with management to ensure alignment of company vision and values are evident in the behaviors of the employees. Assume full accountability for strategic oversight of all company-established training programs as well as onboard/offboard procedures for new hires and existing employees; process all related paperwork and orientation materials.
  • Prepare weekly performance summaries and reports communicating performance metrics to the team determining strengths and opportunities and developing strategic plans for improvement of customer needs.
  • Analyze reports to present metrics to key stakeholders during corporate visits
  • Research and plan marketing events with neighboring organizations to promote business relationships
  • Employee relations, conducting investigations and providing problem resolutions
  • Manage personnel files, other HR and Recruiting administrative duties as assigned, set up new hires in payroll, time keeping and benefit systems
  • Coach and mentor internal talent into influential roles through targeted feedback and support designed to foster optimal performance and long-term growth; ensure proper staffing levels.
  • Creates and takes accountability for a consistently positive work environment that increases productivity, decreases unwanted turnover and enhances the customer experience
  • Exceed customer expectations by delivering superior service while concurrently achieving company goals for merchandise presentation and sales.
  • Leads sales and management teams to analyze and understand the operational impacts and opportunities of technology changes.
06/2005 to 05/2011
ASSISTANT SALES MANAGER Albertsons Companies Sequim, WA,
  • Coach and mentor internal talent into influential roles through targeted feedback and support designed to foster optimal performance and long-term growth; ensure proper staffing levels. Lead company visual presentation projects, planning the project from start to finish and delegating tasks to selected employees to ensure a flawless execution.
  • Identify and resolve all performance issues and policy violations in strict accordance with established company guidelines and EEO regulations.
  • Lead the visual team with a strategic plan to display merchandise to increase brand recognition, conversion, and overall sales.
  • Ensure all company directed visual presentations are set completely on or before the given deadline.
  • Exceed customer expectations by delivering superior service while concurrently achieving company goals for merchandise presentation and sales.
05/2003 to 06/2005
Therapeutic Staff Support The Mentor Network Broomall, PA,

Conceptualized and implemented targeted behavioral plans for seriously emotionally disturbed foster children ages 5 to 16 to avoid more restrictive services or out-of-home placements and to promote appropriate psychological growth. Observed, collected data, and documented behaviors to determine properly the course of action in terms of customized care plans.

Education
Expected in
MASTERS OF BUSINESS ADMINISTRATION: Human Resources Management
UNIVERSITY OF PHOENIX - PHOENIX, AZ
GPA:

Graduated Cum Laude

Coursework in Strategic Implementation and Alignment, Sustainable Customer Relationships, Enterprise Risk, Resource Optimization, Maximizing Shareholder Wealth, Transformational Leadership, and Strategies for Competitive Advantage

Expected in
BACHELORS OF ARTS: PSYCHOLOGY
BENNETT COLLEGE - GREENSBORO, NC
GPA:

Key Attributes and Skills

Organizational Excellence, Employee Relations, Risk Safety Management, Strategic Thinking, Onboarding/Offboarding, Program/Project Management,Training & Development, Mediation & Advocacy, Change Management

Performance Management, HRIS Technologies, Customer Relation Management



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Resume Overview

School Attended

  • UNIVERSITY OF PHOENIX
  • BENNETT COLLEGE

Job Titles Held:

  • ENROLLMENT ADVISOR
  • OPERATIONS MANAGER
  • ASSISTANT SALES MANAGER
  • Therapeutic Staff Support

Degrees

  • MASTERS OF BUSINESS ADMINISTRATION
  • BACHELORS OF ARTS

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