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Enhanced Clinical Support Specialist Ii Epic Yale Credentialed Ambulatory Trainer Cpoe Trainer resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Healthcare Epic IT Professional seeking opportunity that will help me to grow and further enhance my client relationship management skills.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
Enhanced Clinical Support Specialist II / Epic -Yale Credentialed Ambulatory Trainer/ CPOE Trainer, 01/2012 to 01/1
CorelogicOxford, MS,
  • Support physicians and other healthcare providers in adapting to new EMR Adjust workflow processes to optimize EMR use Serve as liaison for providers Go-Live support hospital and ambulatory settings Training inpatient and ambulatory settings Serve as "go-live" support for implementation of Epic project.
Employment Chair/ Mentor, 01/2009 to 01/2012
Great Expressions Dental CentersLansing, MI,
  • Created job database for website.
  • Successful program management of Annual Career Fair two years in a row.
  • Managed networking events for corporate sponsor recruitment.
  • Managed Virtual Job Fair successfully for two years.
  • Chaperoned high school students for college tours, and to National Conference in California.
  • Planned fundraising events to assist in raising funds for student scholarships.
  • Served on planning for annual awards gala to raise funds for students in LOT program.
Professional Sales Executive, 01/2007 to 01/2010
Great Expressions Dental CentersLindenhurst, NY,
  • Increased sales from less than $500K to more than $1 million, and improved territory ranking from the bottom 20% to top 20% nationwide.
  • Generated sales of cholesterol and diabetes treatment products by cultivated consultative relationships with hospital administrators, pharmacists, physicians, clinicians, nurses, and managers.
  • Restored client confidence and rebuilt relationships by providing customized client service.
  • Achieved or exceeded quotas, halted erosion of market share and provided product information /education to optimize patient outcomes.
  • Managed program expenses and consistently came in below budget.
  • Organized and executed successful speaker programs for medical community.
Professional Sales Consultant, 01/2006 to 01/2007
Glaxosmithkline Consumer HealthCity, STATE,
  • Transformed a Manhattan territory from one of the worst-performing territories to a top 10% contributor.
  • Built client base from zero to more than 200 accounts and 40% market share.
  • Marketed oral healthcare products to dental practices, clinics and pharmacies throughout the territory.
  • Surpassed 12-month quota for sales of denture essentials kits in less than 2 months.
  • Propelled recommendation of Polident by dentists to their patients by more than 20%.
  • Launched and marketed numerous new products.
  • Differentiated products by communicating unique features and health benefits.
  • Optimized operation of territory by creating routing plan, contact database, and reports.
Registered Dental Hygienist, 01/2004 to 01/2006
Dental HygienistCity, STATE,
  • Rotated across numerous dental practices; built exceptional reputation for outstanding service and was frequently requested by dentists to provide care to their patients.
  • Generated revenue, client base and level of care at individual dental practices by building strong client relationship management,.
  • Increased patient compliance with medical/dental care; educated patients on oral health.
Registered Dental Hygienist, 01/1998 to 01/2004
Emergency DentalCity, STATE,
  • Increased client base 20% by establishing patient confidence and providing consultative care.
  • Boosted total annual sales 35%, exceeding annual revenue target.
  • Educated patients on dental hygiene, products, and treatments to improve oral health.
  • Improved bottom line by establishing reimbursement process from Medicare and insurance payors.
  • Expanded practice and drove additional revenue through recall system to ensure regularly scheduled care.
  • Additional Experience In Dental Hygiene And Start Up Businesses.
Education
Master of Business Administration, (MBA): Technology Management, Expected in 1 2004
University of Phoenix - ,
GPA:
Technology Management
Bachelor of Science (BS): Health Administration, Expected in 1 2000
Florida Atlantic University - ,
GPA:
Health Administration
Associate in Science, (AS), Dental Hygiene, Miami Dade Community College, 1995 National Association of Pharmaceutical Sales Representatives Pharmacology /Pharmaceutical Sales Training Program, 2004, CNPR Number 136362004: , Expected in
- ,
GPA:
Languages
Fluent in Spanish, French and Creole.
Skills
Go-Live, benefits, budget, oral, client, database, features, French, fundraising, funds, insurance, market, networking, processes, program management, speaker, recruitment, relationship management, routing, Sales, Sales Training, Fluent in Spanish, unique, website, workflow
Professional Affiliations
Member / Employment Chair, National Black MBA Association (NBMBAA) - Westchester Greater Connecticut Chapter Mentor- Leaders of Tomorrow (LOT)- National Black MBA Association (NBMBAA) Member, South Florida Professional Pharmaceutical Association Member / Vice President of Events, National Sales Network Member, National Association of Pharmaceutical Sales Member, American College of Healthcare Executives Member, Dental Hygienist Association

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Resume Overview

School Attended

  • University of Phoenix
  • Florida Atlantic University

Job Titles Held:

  • Enhanced Clinical Support Specialist II / Epic -Yale Credentialed Ambulatory Trainer/ CPOE Trainer
  • Employment Chair/ Mentor
  • Professional Sales Executive
  • Professional Sales Consultant
  • Registered Dental Hygienist
  • Registered Dental Hygienist

Degrees

  • Master of Business Administration, (MBA)
  • Bachelor of Science (BS)
  • Associate in Science, (AS), Dental Hygiene, Miami Dade Community College, 1995 National Association of Pharmaceutical Sales Representatives Pharmacology /Pharmaceutical Sales Training Program, 2004, CNPR Number 136362004

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