I was in charge of the telemarketing department. This
was a new creation department in the hotel, therefore I was in charge at the
beginning of: installment of the office regarding equipment, telephone lines,
the network, etc.; courses for the team regarding each service to promote,
request as well the respecting managers a tryout of the services, be promoted
inside the facilities to let people know about us; I was also in charge of the
creation of the logo for the website as well as being in charge of the
torusticinfo mail where clients wanted some services purchased, and also the website
for the spa on line; I promoted the golf tournament which took place the 11, 12
and 13 of October; I had to request material for the department, discounts,
refunds, special letters to suppliers, price lists, attendance, vacations, permissions,
schedules, have a control of sales of each service and by each person who sold
them, make the sales manual for chaza, spa, car rent and golf and finally I
created new sales techniques for the department.