Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
In the area of Education, I have managed to fulfill a master's degree in teaching English, as well as achiving a Teacher's Training Program. I have long experience, specially with young-adults at an University; from different levels such as Beginners, Intermediate and Advanced. I consider myself a social person that likes to interact with students and co-workers to get along in harmony and to be able to work well in the process.
Highlights
Certified ESL Instructor
Master's degree in English
10 years of teaching English
Related with the "Communicative Approach"
Patient and encouraging
Dynamic
Achievements
Teachers Training Program (July 13th, 2012).
TOFEL ITP Test: Score 577
Test of English for International Comminication (TOEIC): Score 920 from 990 (July 12th, 2007).
Closing Sales: Instituto Tecnológico y de Estudios Superiores de Monterrey, HQ: Cancún. 12 hours course. Octubre, 2006.
Receptionist skills' Course: Hotel Misión Mérida. Mayo, 2004.
Experience
English Teacher, 08/2007 to 06/2016 District 145 - Waverly – Waverly, NE, Language teacher in the majors of Tourism and Modern Languages
Bilingual Receptionist, 01/2007 to 07/2007 Behavior Health Network – Springfield, MA, I was in charge of the fron desk. I recibed and made phone calls to foreingers as well as made translations and traductions from English to Spanish or viceversa.
Chaza Operations Manager, 04/2006 to 09/2006 Prime Inc. – Laredo, TX,
I was in charge of the telemarketing department. This
was a new creation department in the hotel, therefore I was in charge at the
beginning of: installment of the office regarding equipment, telephone lines,
the network, etc.; courses for the team regarding each service to promote,
request as well the respecting managers a tryout of the services, be promoted
inside the facilities to let people know about us; I was also in charge of the
creation of the logo for the website as well as being in charge of the
torusticinfo mail where clients wanted some services purchased, and also the website
for the spa on line; I promoted the golf tournament which took place the 11, 12
and 13 of October; I had to request material for the department, discounts,
refunds, special letters to suppliers, price lists, attendance, vacations, permissions,
schedules, have a control of sales of each service and by each person who sold
them, make the sales manual for chaza, spa, car rent and golf and finally I
created new sales techniques for the department.
Chaza Reservation Coordinator, 01/2006 to 04/2006 Moon Palace Golf & Spa Resort – City, STATE, During this period, I was in charge of promoting spa,
golf, tours and car rental services. I closed slaes and delivered coupons upon
clients arrivals. I promoted the mentioned services to all Palace Resorts
hotels (Moon, Playacar, Cozumel, Aventura, Xpu-Ha, Maeva, Vallarta Pala Blanc,
Cancún, Beach, and Sun Palace).
VLO (Legal Verificator), 04/2005 to 2006 Moon Palace Golf & Spa Resort – City, STATE, Palace Premier was a department were the company
Palace Resort had a selection of members. This department selected customers
that were qualified to become members. My function was to verify the sales, I
explained each point of the contract and checked that the amount as well as the
weeks offered the incentives that the saler offered were correct. As well as
verifying the sale, I had to handle member complaints and try to please them to
maintain in the club. I reactivated memberships, up and down grades as well as
cancellations. During this period, I earned a recognition for being the best in
reactivating memberships as well as being the one with the highest customer
services.
Spa Receptionist, 11/2004 to 04/2005 Westin Regina Sport & Spa – City, STATE,
In this company I was responsible for opening and
closing the gym, place where the spa was also located. I had to be aware of the
registration of all the clients that went to the gym and apply charges for
those that did not have it included. I also had to charge for the services of
tennis court, bicycles and spa services. I handled money therefore I had to deal with accountancy. I made spa reservations and I had to learn about each service to be able to explain, I also had to coordinate with the spa coordinator to be able to distribute all the material to each cabin. I supported the Kids Club, so I had to learn about games and activities and I also was considered for babysitting services.
Education
M.D.: Foreign Language "English", Expected in 2015 Escuela Normal Superior de Yucatán " Profesor Antonio Betancourt Pérez" - Mérida, Yucatán GPA:
: Turismo, Expected in 2004 Tecnología Turística Total A.C. - Mérida, Yucatán GPA: Graduated with Honors
High School Diploma: Bachillier en Socieconomía, Expected in 2000 Instituto Comercial Bancarios - Mérida, Yucatán GPA:
Junior High Diploma: , Expected in 1995 Washington Irving Middle School - Los Angeles, California GPA:
Basic Level Certificate: Basic Education, Expected in 1991 Pablo García - Pomuch, Campeche GPA:
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Resume Overview
School Attended
Escuela Normal Superior de Yucatán " Profesor Antonio Betancourt Pérez"