Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
In the area of Education, I have managed to fulfill a master's degree in teaching English, as well as achiving a Teacher's Training Program. I have long experience, specially with young-adults at an University; from different levels such as Beginners, Intermediate and Advanced. I consider myself a social person that likes to interact with students and co-workers to get along in harmony and to be able to work well in the process.
  • Certified ESL Instructor
  • Master's degree in English
  • 10 years of teaching English
  • Related with the "Communicative Approach"
  • Patient and encouraging
  • Dynamic 
  • Teachers Training Program (July 13th, 2012).
  • TOFEL ITP Test: Score 577
  • Test of English for International Comminication (TOEIC): Score 920 from 990 (July 12th, 2007).
  • Closing Sales: Instituto Tecnológico y de Estudios Superiores de Monterrey, HQ: Cancún. 12 hours course. Octubre, 2006.
  • Receptionist skills' Course: Hotel Misión Mérida. Mayo, 2004.
English Teacher, 08/2007 to 06/2016
District 145 - WaverlyWaverly, NE,
Language teacher in the majors of Tourism and Modern Languages
Bilingual Receptionist, 01/2007 to 07/2007
Behavior Health NetworkSpringfield, MA,
I was in charge of the fron desk. I recibed and made phone calls to foreingers as well as made translations and traductions from English to Spanish or viceversa. 
Chaza Operations Manager, 04/2006 to 09/2006
Prime Inc.Laredo, TX,
I was in charge of the telemarketing department. This was a new creation department in the hotel, therefore I was in charge at the beginning of: installment of the office regarding equipment, telephone lines, the network, etc.; courses for the team regarding each service to promote, request as well the respecting managers a tryout of the services, be promoted inside the facilities to let people know about us; I was also in charge of the creation of the logo for the website as well as being in charge of the torusticinfo mail where clients wanted some services purchased, and also the website for the spa on line; I promoted the golf tournament which took place the 11, 12 and 13 of October; I had to request material for the department, discounts, refunds, special letters to suppliers, price lists, attendance, vacations, permissions, schedules, have a control of sales of each service and by each person who sold them, make the sales manual for chaza, spa, car rent and golf and finally I created new sales techniques for the department.
Chaza Reservation Coordinator, 01/2006 to 04/2006
Moon Palace Golf & Spa ResortCity, STATE,
During this period, I was in charge of promoting spa, golf, tours and car rental services. I closed slaes and delivered coupons upon clients arrivals. I promoted the mentioned services to all Palace Resorts hotels (Moon, Playacar, Cozumel, Aventura, Xpu-Ha, Maeva, Vallarta Pala Blanc, Cancún, Beach, and Sun Palace).
VLO (Legal Verificator), 04/2005 to 2006
Moon Palace Golf & Spa ResortCity, STATE,
Palace Premier was a department were the company Palace Resort had a selection of members. This department selected customers that were qualified to become members. My function was to verify the sales, I explained each point of the contract and checked that the amount as well as the weeks offered the incentives that the saler offered were correct. As well as verifying the sale, I had to handle member complaints and try to please them to maintain in the club. I reactivated memberships, up and down grades as well as cancellations. During this period, I earned a recognition for being the best in reactivating memberships as well as being the one with the highest customer services. 
Spa Receptionist, 11/2004 to 04/2005
Westin Regina Sport & SpaCity, STATE,
In this company I was responsible for opening and closing the gym, place where the spa was also located. I had to be aware of the registration of all the clients that went to the gym and apply charges for those that did not have it included. I also had to charge for the services of tennis court, bicycles and spa services. I handled money therefore I had to deal with accountancy. I made spa reservations and I had to learn about each service to be able to explain, I also had to coordinate with the spa coordinator to be able to distribute all the material to each cabin. I supported the Kids Club, so I had to learn about games and activities and I also was considered for babysitting services.

M.D.: Foreign Language "English", Expected in 2015
Escuela Normal Superior de Yucatán " Profesor Antonio Betancourt Pérez" - Mérida, Yucatán
: Turismo, Expected in 2004
Tecnología Turística Total A.C. - Mérida, Yucatán
Graduated with Honors
High School Diploma: Bachillier en Socieconomía, Expected in 2000
Instituto Comercial Bancarios - Mérida, Yucatán
Junior High Diploma: , Expected in 1995
Washington Irving Middle School - Los Angeles, California
Basic Level Certificate: Basic Education, Expected in 1991
Pablo García - Pomuch, Campeche
  • Softaware domain: Word, Power Point, Excell 
  • Creative with material
  • Explain Advanced Grammar (Mosaic Book Reference)
  • Can interact with native English speakers
  • Enthusiastic person
  • Problem-Solving and Organization skills

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Resume Overview

School Attended

  • Escuela Normal Superior de Yucatán " Profesor Antonio Betancourt Pérez"
  • Tecnología Turística Total A.C.
  • Instituto Comercial Bancarios
  • Washington Irving Middle School
  • Pablo García

Job Titles Held:

  • English Teacher
  • Bilingual Receptionist
  • Chaza Operations Manager
  • Chaza Reservation Coordinator
  • VLO (Legal Verificator)
  • Spa Receptionist


  • M.D.
  • High School Diploma
  • Junior High Diploma
  • Basic Level Certificate

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