Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Skills
Student mentoring
Writing coursework
Curriculum Development
Modern classroom technology
Special education
Student records management
Quality education
Training and Development
Priority Management
Staff Management
Leadership
Team Building
Cash Handling
Billing Inquiries
Bilingual Spanish
Problem-solving
Good listening skills
Call center operations
Creative problem solving
Work History
08/2020 to Current
English Language Arts TeacherBridgeport Public Schools – Bridgeport, CT,
Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
Evaluated student progress to offer recommendations for further development.
Created hands-on curriculum to promote student interest and receptive learning.
Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
Teamed with other faculty members and parents to outline IEPs for gifted, talented and special education students, addressing diverse teaching approaches for special learning requirements.
08/2019 to 08/2020
Paraprofessional EducatorLincare – Conway, NH,
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Attended monthly staff training sessions.
Collaborated with students with multiple degrees of special needs to accomplish various tasks.
Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
Coordinated special education students and teacher assistant schedules with master schedule.
08/2018 to 08/2019
Paraprofessional EducatorHumble Independent School District – City, STATE,
Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Developed and managed instructional materials and reports.
Created learning and content strategies to meet needs of mentally and physically disabled students.
Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Worked with students across multiple classifications and degrees of special needs.
Redirected students using Positive Behavior Support (PBS).
09/2013 to 07/2020
Customer Service SupervisorFry's Electronics Inc. – City, STATE,
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Established and updated work schedules to account for changing staff levels and expected workloads.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Expected in 12/2024
Doctor of Education: Education Practice And Innovation University Of South Carolina - Columbia - Columbia, SC GPA:
Expected in 08/2020
Master of Public Administration: Murray State University - Murray, KY GPA:
Thesis: How public administration affects public school funding and the effects on students academic success.
Expected in 05/2018
Bachelor of Science: Interdisciplinary Studies University Of Houston - Downtown - Houston, TX GPA:
Dean's List Spring Semester 2018
Concentration in Education
Expected in 12/2017
Associate of Arts: Teaching EC-6 Lone Star College System - Spring, TX GPA:
Expected in 07/2016
Associate of Arts: Lone Star College System - Spring, TX GPA:
Expected in 06/2013
High School Diploma: Aldine High School - Houston, TX GPA:
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