LiveCareer-Resume

Engineering Intern resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service bringing 10 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for All customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Experienced Retail Sales Associate with 10 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Skills
  • Sketches, specifications and drawings
  • Blueprint Interpretation
  • Engineering change orders
  • Lab test setup
  • AutoCAD proficiency
  • Construction expertise
  • Mechanical engineering
  • 2D and 3D modeling
  • Construction management
  • Operations Support
  • Civil engineering
  • Engineering Plan Preparation
  • Computer-Aided Drafting (CAD)
  • Manufacturing Processes
  • AutoCAD
  • Technical Drawings
  • Engineering Design
  • Project Management
  • Credit card processing
  • Sales expertise
  • Report preparation
  • Complaint resolution
  • Order Fulfillment
  • Account management
  • Route dispatch
  • Staff education and training
  • Professional telephone demeanor
  • Money handling abilities
  • Technical Support
  • Key stakeholder relationship building
  • Key holder experience
  • Shipping procedures understanding
  • Good listening skills
  • Multi-line phone talent
  • Creative problem solving
Work History
Engineering Intern, 10/2019 to 10/2020
Charter SpectrumBoone, NC,
  • Calculated energy savings to promote environmental sustainability and energy conservation to meet aggressive project LEED requirements.
  • Engaged in software development utilizing wide range of technological tools and industrial Ethernet-based protocols.
  • Assisted with engineering calculations, design drawings, preliminary cost estimates and field visits to observe construction progress.
  • Collaborated with senior engineers on projects and offered insight.
  • Determined most effective approaches to new projects by reading and analyzing blueprints, drawings and sketches.
  • Interfaced with project management team to prepare engineering submittals and work plans.
  • Used programs such as AutoCAD and Revit to assist senior engineers with organizing presentations.
  • Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
  • Participated with preparation of design documents for trackwork, including alignments, specifications, criteria details and estimates.
  • Monitored and processed information for regulatory compliance, working closely with environmental engineers, advisors and other business units.
  • Designed and developed operating processes for converting and refining raw materials into products.
  • Created concept-level design of treatment works, analyzing hydrologic or hydraulic models and computations for stormwater and watershed master planning, stream restoration and water quality studies.
  • Complied with all government and corporate safety policies and regulations.
Customer Service Cashier, 04/2008 to 08/2010
The Paradies ShopsJamaica, NY,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled approximately 100 daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Educated customers on promotions to enhance sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Verified over $2,000 of cash and credit payments daily.
  • Prepared beverages and filled food orders for customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Customer Service Manager, 02/2008 to 03/2010
Werner Enterprises IncVancouver, WA,
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Closely monitored dispatch board to triage and prioritize over 300 daily calls.
  • Directed all dispatching, routing and tracking of 50 fleet vehicles.
  • Evaluated and adjusted over 300 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Responded to over 300 daily caller requests with information about assistance and timeframes.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Resolved problems, improved operations and provided exceptional service.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Cashier, 02/2005 to 01/2008
The Paradies ShopsLouisville, KY,
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Handled approximately $500 daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Educated customers on promotions to enhance sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Verified over $5,000 of cash and credit payments daily.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Prepared beverages and filled food orders for customers.
  • Quickly and accurately counted drawers at start and end of each shift.
Education
Associate of Arts: Business Communications, Expected in 03/2017
Folsom Lake College - Folsom, CA
GPA:
Associate of Arts: Deputy Inspector, Expected in 10/2021
Inspector Class - Los Angeles, CA,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Folsom Lake College
  • Inspector Class

Job Titles Held:

  • Engineering Intern
  • Customer Service Cashier
  • Customer Service Manager
  • Customer Service Cashier

Degrees

  • Associate of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: