Endocrinology Gh Coordinator resume example with 3 years of experience
Resourceful professional offering over three years of experience providing expert-level support to consumers within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments. Ambitious, career-focused job seeker, anxious to obtain an entry-level IT Help Desk position to help launch my career while achieving company goals.
Reference's available upon request.
- Technical Troubleshooting
- Hardware Diagnostics
- System Performance Assessments
- System Performance Assessment
- Defect Analysis and Resolution
- Computer Diagnostics
- Troubleshooting Network Issues
- Software Evaluation
- Analytical and Methodical
- IFT Certified
- Investigation
- People Skills
- Data Management
- Marketing
- Budget Planning
- Project Management
Orland Park, IL, 03/2022 - Current
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Installed and supported desktop software titles and add-ons.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Stayed abreast of latest software developments to enhance job knowledge.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Resolved record-breaking backlog of support tickets following major system malfunction.
Encinitas, CA, 03/2020 - 07/2022
- Completed various reports and analyzed each report to decide where improvements could be made.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Assisted customers with making payments and or payment plans to bring accounts current
- Failed customer complaints and fast tracking issues for resolution
- Maintained accurate records and correspondences
- Marketing
- Input accurate account data to efficiently update company database and maintain detailed records.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Managed and tracked expenses to meet company budget requirements.
- Leveraged word processing software to create proposals, letters and memos.
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Resume Overview
School Attended
- Kipp Dc College Preparatory Academy Pcs
Job Titles Held:
- IT Support Specialist
- Operations Specialist
Degrees
- High School Diploma
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