Dedicated and focused Emergency Medical professional for over 20 years, bringing expertise in emergent injury assessment, treatment and patient care. Excellent aptitude for building patient rapport to mitigate stress and deliver efficient treatment. Proven history of sound judgment and critical thinking in high-pressure situations.
Skills
Learning Strategies
Operation Monitoring
Repairing
Science
Patient Care
Experience
EMT-Basic, 11/1997 to Current Banner Health – Sun City, AZ,
Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
Evaluated patients' medical status and monitored vital signs during transit.
Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
Assessed emergency situations and prioritized medical care for patients.
Remained level-headed and proactive during emergency situations.
Operated emergency vehicles with caution to keep patients, public and first responders safe.
Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Trained newly hired EMTs by offering insight into job duties and assessing shift performance.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
Documented all calls in reports detailing type of incident and course of treatment.
Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Demonstrated dedication to providing quality care through continued training and education.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Cashier, 08/1996 to 11/1997 Crossroads Diversified Services – Burbank, CA,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Inspected items for damage and obtained replacements for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Promoted specific item options to drive sales and achieve add-on purchases.
Welcomed customers, offering assistance to help find necessary store items.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted customers with account updates, new service additions and promotional offers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Head Cashier, 05/1994 to 08/1996 Grocery Outlet Corp. – Redwood City, CA,
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Learned roles of other departments to provide coverage and keep store operational.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Built and maintained productive relationships with employees.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Counted and balanced cashier drawers.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Supervised more than 8 cashiers and associates to maximize performance, efficiency and service levels.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Maintained work area in clean and neat manner.
Helped customers find specific products, answered questions and offered product advice.
Greeted customers promptly and responded to questions.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Education and Training
: Chemical Engineering, Expected in UAH - Huntsville, AL, GPA:
: Pharmaceutical Sciences, Expected in UAB - Birmingham, AL, GPA:
EMT-BASIC: Emergency Medical Technology, Expected in 01/1998 ALABAMA FIRE COLLEGE - Tuscaloosa, AL, GPA:
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