emt b resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Focused Operations Director with 6 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

  • QuickBooks
  • Microsoft Office, Access, word, excel, one note
  • Human resources management
  • Data analysis skills
  • Medical Coding/billing
  • Payroll/ Bookkeeping
  • Profit & Loss
  • Accounts Receivable/Payable
  • Office Management/ Human Resources
  • Medical Terminology
  • Customer service
  • Process Improvement/ Quality Assurance
  • Strategic Planning
  • Medical Scheduling
  • HIPAA/ Medical Records
  • Operations Management
  • First Aid instructor
  • Policy Development and Enforcement
  • Records Organization and Management
Work History
EMT-B, 09/2022 to Current
American Medical ResponseLas Vegas, NM,
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Director of Operations, 10/2018 to 09/2022
Omni HotelsTucson, AZ,
  • Operations director supervise, direct, and evaluate assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals
  • Manage and oversee daily operation of Emergency Medical Services (EMS) training courses Department including State mandated operations ending in over 10 new educational contracts.
  • Establish priorities for training learning activities; delegates assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders
  • Organizes workflow and prepares schedules; establishes and reviews payroll; approves timesheets and leave time; oversees departmental training and quality assurance efforts
  • Assists with preparation of short term and long-range management plans; evaluates and determines proficiency level of department and personnel; identifies areas requiring improvement; formulates and executes action plan to correct deficiencies
  • Develops, interprets, and/or implements standard operating and testing procedures, policies, training programs, and general orders; establishes and reviews employee and departmental goals and objectives as well as outside traveling for new departments training contracts
  • Schedules and coordinates and instructs all American heart association BLS CPR-First aid courses
  • Defined, implemented and revised operational policies and guidelines
  • Oversaw day-to-day production activities in accordance with business objectives
  • Achieved team goals through formalized training plans, coaching and performance management
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
Treatment Coordinator, 01/2017 to 10/2018
Rock CountyJanesville, WI,
  • As a treatment coordinator I “closed” or assisted the doctor in closing, the doctor's recommended treatment plans
  • This position assumes responsibility for the entire patient base and works toward having all patients complete their treatment plans
  • In addition:
  • Greeting patients
  • Communicating with insurance companies
  • Organizing files and paperwork
  • Explaining dental procedures to patients
  • Maintaining communication with patients via email, mail or phone.
Surgical Coordinator, 01/2016 to 01/2017
Lowell General HospitalNorth Billerica, MA,
  • As surgical coordinator I performed administrative duties for the surgical clinic
  • The surgical coordinator is responsible for processing incoming patients, answering the telephones, filling out and filing paperwork, and scheduling all aspects of patients' surgical procedures as well as insurance verification and pre authorizations
  • Medical coding and billing after procedures.
College Degree: Emergency Medical Services, Expected in 10/2018 to Faithful Guardian South Metro - McDonough, GA
High school diploma: , Expected in 03/2009 to Dutchtown High School - McDonough, GA
October 2021 to October 2023 CPR/BLS instructor October 2021 to October 2023 PHTLS March 2022 to March 2024,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Faithful Guardian South Metro
  • Dutchtown High School

Job Titles Held:

  • EMT-B
  • Director of Operations
  • Treatment Coordinator
  • Surgical Coordinator


  • College Degree
  • High school diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: