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Employee/Skate Guard Resume Example

Resume Score: 80%

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EMPLOYEE/SKATE GUARD
Summary

Customer-focused Skate Guard delivering exceptional guest experiences by maintaining efficient and safe rink operations. Safety-oriented and dedicated to establishing a friendly and welcoming environment for adults and children. Driven work ethic and articulate communication skills.

Skills
  • Sales abilities
  • Issue resolution
  • Safety procedures
  • Customer service
  • First Aid/CPR
Experience
Employee/Skate GuardHagerstown Ice and Sport Complex | Hagerstown, MD | Feb 2020-Current
  • Maintained organization, cleanliness, and safety of ice rink to deliver positive guest experiences.
  • Attended to skaters after accidents, falls or incidents and prepared documentation.
  • Addressed guest conflicts with poise and tact and alerted shift managers to incidents.
  • Monitored skaters for adherence to rules and ice safety policies.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
  • Sold tickets and collected additional fees from customers for special services.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
LifeguardNorthwood Swim and Tennis | Hagerstown, MD | Mar 2020-Sep 2020
  • Updated logs detailing weather conditions, treatments provided, and incident information to keep management informed of activities.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Maintained strong proficiency in CPR, First Aid and [Type] rescue techniques to provide optimal support to individuals in distress.
  • Patrolled pool areas to identify anyone in need of assistance and provide immediate care.
  • Cleaned, brushed and vacuumed pool at least 1 time per day.
  • Maintained neat and clean pool area and clean water at all times.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Identified emergency situations, including potential drownings and entered water within 30 seconds for lifesaving measures.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
Cashier/Court MonitorSkyzone Indoor Trampoline Park | Hagerstown, MD | Mar 2019-Dec 2019
  • Assisted with purchases, locating items, and signing up for rewards programs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed 20 or more transactions per day with exceptional accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
LifeguardAmerican Pool Company | Hagerstown, MD | Mar 2019-Aug 2019
  • Updated logs detailing weather conditions, treatments provided, and incident information to keep management informed of activities.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Patrolled pool areas to identify anyone in need of assistance and provide immediate care.
  • Cleaned, brushed and vacuumed pool 2 times per day.
  • Maintained neat and clean pool area and clean water at all times.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Identified emergency situations, including potential drownings and entered water within 30 seconds for lifesaving measures.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Monitored the pool area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Education and Training
Some College (No Degree)North Hagerstown High School | Hagerstown, MD
  • National Honor's Society Member
  • 4.26 GPA
Sports and Activities

North Hagerstown Marching Band

  • 4 years, section leader

Washington County Indoor Color Guard

  • 4 years

North High Spring Track

  • 2 years

North High Concert Band

  • 1 year, section leader

North High Jazz Band

  • 3 years

North High Wind Ensemble

  • 3 years, section leader

Northwood Swim Team

  • 8 years

St. Ann's Church Youth Group

  • 6 years
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hagerstown Ice and Sport Complex
  • Northwood Swim and Tennis
  • Skyzone Indoor Trampoline Park
  • American Pool Company

School Attended

  • North Hagerstown High School

Job Titles Held:

  • Employee/Skate Guard
  • Lifeguard
  • Cashier/Court Monitor

Degrees

  • Some College (No Degree)

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