Employee/Skate Guard Resume Example Hagerstown Ice And Sport Complex

EMPLOYEE/SKATE GUARD

Summary

Customer-focused Skate Guard delivering exceptional guest experiences by maintaining efficient and safe rink operations. Safety-oriented and dedicated to establishing a friendly and welcoming environment for adults and children. Driven work ethic and articulate communication skills.

Skills

Sales abilities
Issue resolution
Safety procedures

Customer service
First Aid/CPR

Experience

Employee/Skate GuardHagerstown Ice and Sport Complex | Hagerstown, MD | Feb 2020-Current

Maintained organization, cleanliness, and safety of ice rink to deliver positive guest experiences.
Attended to skaters after accidents, falls or incidents and prepared documentation.
Addressed guest conflicts with poise and tact and alerted shift managers to incidents.
Monitored skaters for adherence to rules and ice safety policies.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
Sold tickets and collected additional fees from customers for special services.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.

LifeguardNorthwood Swim and Tennis | Hagerstown, MD | Mar 2020-Sep 2020

Updated logs detailing weather conditions, treatments provided, and incident information to keep management informed of activities.
Kept equipment in good working order with frequent inspections and minor repairs.
Contacted emergency personnel and provided aid while waiting for further assistance.
Maintained strong proficiency in CPR, First Aid and [Type] rescue techniques to provide optimal support to individuals in distress.
Patrolled pool areas to identify anyone in need of assistance and provide immediate care.
Cleaned, brushed and vacuumed pool at least 1 time per day.
Maintained neat and clean pool area and clean water at all times.
Kept watch over swimmers to respond quickly to distress situations.
Monitored behaviors for safety violations and took steps to prevent further violations.
Identified emergency situations, including potential drownings and entered water within 30 seconds for lifesaving measures.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Optimized customer service by resolving issues quickly and with courteous demeanor.

Cashier/Court MonitorSkyzone Indoor Trampoline Park | Hagerstown, MD | Mar 2019-Dec 2019

Assisted with purchases, locating items, and signing up for rewards programs.
Monitored sales events, added new merchandise and rang up purchases.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Assisted customers with account updates, new service additions and promotional offers.
Processed 20 or more transactions per day with exceptional accuracy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Operated cash register, collected payments and provided accurate change.
Inspected items for damage and obtained replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

LifeguardAmerican Pool Company | Hagerstown, MD | Mar 2019-Aug 2019

Updated logs detailing weather conditions, treatments provided, and incident information to keep management informed of activities.
Kept equipment in good working order with frequent inspections and minor repairs.
Contacted emergency personnel and provided aid while waiting for further assistance.
Patrolled pool areas to identify anyone in need of assistance and provide immediate care.
Cleaned, brushed and vacuumed pool 2 times per day.
Maintained neat and clean pool area and clean water at all times.
Kept watch over swimmers to respond quickly to distress situations.
Monitored behaviors for safety violations and took steps to prevent further violations.
Identified emergency situations, including potential drownings and entered water within 30 seconds for lifesaving measures.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Monitored the pool area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.

Education and Training

Some College (No Degree)North Hagerstown High School | Hagerstown, MD

National Honor's Society Member
4.26 GPA

Sports and Activities

North Hagerstown Marching Band

4 years, section leader

Washington County Indoor Color Guard

4 years

North High Spring Track

2 years

North High Concert Band

1 year, section leader

North High Jazz Band

3 years

North High Wind Ensemble

3 years, section leader

Northwood Swim Team

8 years

St. Ann's Church Youth Group

6 years

Resume Overview

Companies Worked For:

Hagerstown Ice and Sport Complex
Northwood Swim and Tennis
Skyzone Indoor Trampoline Park
American Pool Company

School Attended

North Hagerstown High School

Job Titles Held:

Employee/Skate Guard
Lifeguard
Cashier/Court Monitor

Degrees

Some College (No Degree)

Employee/Skate Guard Resume Example

Resume Score: 80%

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