Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Meticulous Medical Office Assistant with 7 years of hands-on experience. Committed to making sure the office runs smoothly. Capable of appointment setting, using medical software applications and clerical duties. Caring, compassionate and always professional.

Skills
  • Insurance billing
  • Healthcare coding
  • Insurance billing procedures
  • Physician assistance
  • Payment collection and processing
  • Managing patient records
  • Follow-up skills
  • Medical Records Management
  • Understanding of medical terminology
  • Understanding of medical ethics
  • Communication skills
  • Insurance claims
  • Data entry
  • Completing insurance forms
  • Patient scheduling
  • Payment collection
  • Privacy and confidentiality
  • Insurance verification
  • Electronic Medical Records
Work History
Emergency Room Registrar, 11/2002 - 11/2004
Maine Health Wiscasset, ME,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Obtained updated contact information from all subjects and verified data for accuracy
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Collected deductibles and copays to post money to patient accounts
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit
  • Posted payments and charges to patient accounts and participated in billing processes
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff
  • Assessed calls and inquiries to prioritize services based on medical emergencies
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information
  • Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information
  • Submitted insurance claims and updated patients' insurance information
  • Implemented care and efficiency improvements to support and enhance office operations
  • Oriented and trained new staff on proper procedures and policies
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Obtained client medical history, including medication information, symptoms and allergies
  • Gathered forms, copied insurance cards and collect patient information for billing and insurance filing
Front Office Medical Assistant, 11/2004 - 04/2008
Trinity Health Corporation Oakland, NE,
  • Assessed calls and inquiries to prioritize services based on medical emergencies
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff
  • Posted payments and charges to patient accounts and participated in billing processes
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures
  • Submitted insurance claims and updated patients' insurance information
  • Collected deductibles and copays to post money to patient accounts
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information
  • Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information
  • Provided medical billing and coding duties
  • Submitted patient statements and medical billing to insurance companies
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms
  • Kept equipment operating by following operating instructions and troubleshooting any problems
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing
  • Obtained client medical history, including medication information, symptoms and allergies
  • Maintained detailed records of test results by entering data and patient information into computer
  • Called and faxed pharmacies to submit prescriptions and refills
  • Oriented and trained new staff on proper procedures and policies
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurses or physicians
Secretary to Radiology and Womens Health, 04/2006 - 06/2009
Boulder Community Hospital City, STATE,
  • Followed-up and documented patients' condition after surgery or other invasive procedures
  • Reviewed and maintained charts to ensure completeness and EMR guidelines
  • Communicated with outside facilities for scheduling tests or surgeries
  • Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility
  • Verified insurance benefits or eligibility and documented in system
  • Verified or obtained referral numbers or authorizations for upcoming appointments
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Answered phone calls and messages for medical facility, scheduling appointments and handling patient inquiries
  • Maintained current and accurate medical records for patients
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Completed skilled administrative work to support all office staff and operational requirements
  • Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability
  • Organized patient files and streamlined operations to improve efficiency
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Organized paperwork such as charts and reports for office and patient needs
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment
  • Jessicad out front office duties utilizing data entry skills in framework of medical database
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Completed and filed financial documentation for accounting purposes
Bank Associate, 04/2010 - 02/2012
JP Morgan Chase City, STATE,
  • Created member account profiles on organization's online banking program
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Coordinated daily cash reconciliation in high-volume location
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Processed quarterly vault and ATM audits with zero error rate
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Prepared, sorted and distributed [Type] reports to appropriate branches
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Promoted products or services to each customer to consistently achieve sales targets
  • Sold cashier's checks, traveler's checks and money orders
  • Processed exchange and foreign currency
  • Collected member loan payments
  • Handled various accounting transactions
  • Organized, stocked and maintained teller window area
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Executed wire transfers, stop payments and account transfers
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Maintained friendly and professional customer interactions
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
  • Maintained teller drawer to perform bank transactions
Education
GED: , Expected in
-
Nederland Jr/Sr High School - Nederland, CO,
GPA:

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Resume Overview

School Attended

  • Nederland Jr/Sr High School

Job Titles Held:

  • Emergency Room Registrar
  • Front Office Medical Assistant
  • Secretary to Radiology and Womens Health
  • Bank Associate

Degrees

  • GED

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