Meticulous Medical Office Assistant with 7 years of hands-on experience. Committed to making sure the office runs smoothly. Capable of appointment setting, using medical software applications and clerical duties. Caring, compassionate and always professional.
Skills
Insurance billing
Healthcare coding
Insurance billing procedures
Physician assistance
Payment collection and processing
Managing patient records
Follow-up skills
Medical Records Management
Understanding of medical terminology
Understanding of medical ethics
Communication skills
Insurance claims
Data entry
Completing insurance forms
Patient scheduling
Payment collection
Privacy and confidentiality
Insurance verification
Electronic Medical Records
Work History
Emergency Room Registrar, 11/2002 - 11/2004 Maine Health – Wiscasset, ME,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Obtained updated contact information from all subjects and verified data for accuracy
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Collected deductibles and copays to post money to patient accounts
Verified patient information by interviewing patient, recording medical history and confirming purpose of visit
Posted payments and charges to patient accounts and participated in billing processes
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff
Assessed calls and inquiries to prioritize services based on medical emergencies
Protected patients' rights by maintaining confidentiality of medical, personal and financial information
Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area
Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information
Submitted insurance claims and updated patients' insurance information
Implemented care and efficiency improvements to support and enhance office operations
Oriented and trained new staff on proper procedures and policies
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Performed clerical duties, such as word processing, data entry, answering phones and filing
Obtained client medical history, including medication information, symptoms and allergies
Gathered forms, copied insurance cards and collect patient information for billing and insurance filing
Front Office Medical Assistant, 11/2004 - 04/2008 Trinity Health Corporation – Oakland, NE,
Assessed calls and inquiries to prioritize services based on medical emergencies
Verified patient information by interviewing patient, recording medical history and confirming purpose of visit
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff
Posted payments and charges to patient accounts and participated in billing processes
Partnered with insurance company contacts to obtain authorizations related to performing medical procedures
Submitted insurance claims and updated patients' insurance information
Collected deductibles and copays to post money to patient accounts
Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information
Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area
Protected patients' rights by maintaining confidentiality of medical, personal and financial information
Provided medical billing and coding duties
Submitted patient statements and medical billing to insurance companies
Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms
Kept equipment operating by following operating instructions and troubleshooting any problems
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Gathered forms, copied insurance cards to collect patient information for billing and insurance filing
Obtained client medical history, including medication information, symptoms and allergies
Maintained detailed records of test results by entering data and patient information into computer
Called and faxed pharmacies to submit prescriptions and refills
Oriented and trained new staff on proper procedures and policies
Performed clerical duties, such as word processing, data entry, answering phones and filing
Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurses or physicians
Secretary to Radiology and Womens Health, 04/2006 - 06/2009 Boulder Community Hospital – City, STATE,
Followed-up and documented patients' condition after surgery or other invasive procedures
Reviewed and maintained charts to ensure completeness and EMR guidelines
Communicated with outside facilities for scheduling tests or surgeries
Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility
Verified insurance benefits or eligibility and documented in system
Verified or obtained referral numbers or authorizations for upcoming appointments
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
Answered phone calls and messages for medical facility, scheduling appointments and handling patient inquiries
Maintained current and accurate medical records for patients
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
Received, recorded and addressed incoming and outgoing communication via telephone and email
Completed skilled administrative work to support all office staff and operational requirements
Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability
Organized patient files and streamlined operations to improve efficiency
Supported providers in outpatient medical office through coordinating all administrative operations
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Coordinated patient scheduling, check-in, check-out and payments for billing
Organized paperwork such as charts and reports for office and patient needs
Located, checked in and pulled medical records for patient appointments and incomplete charts
Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment
Jessicad out front office duties utilizing data entry skills in framework of medical database
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Completed and filed financial documentation for accounting purposes
Bank Associate, 04/2010 - 02/2012 JP Morgan Chase – City, STATE,
Created member account profiles on organization's online banking program
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Checked amount details and fraud markers for transaction papers such as checks and money orders
Coordinated daily cash reconciliation in high-volume location
Identified sales opportunities and referred customers to branch partners in financial services
Executed customer transactions, including deposits, withdrawals, money orders and checks
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Processed quarterly vault and ATM audits with zero error rate
Upheld strict financial controls by keeping funds secure and accurately transferring monies
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Prepared, sorted and distributed [Type] reports to appropriate branches
Rapidly and efficiently prepared customer and ATM cash and change orders
Promoted products or services to each customer to consistently achieve sales targets
Sold cashier's checks, traveler's checks and money orders
Processed exchange and foreign currency
Collected member loan payments
Handled various accounting transactions
Organized, stocked and maintained teller window area
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Executed wire transfers, stop payments and account transfers
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
Maintained friendly and professional customer interactions
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
Maintained teller drawer to perform bank transactions
Education
GED: , Expected in - Nederland Jr/Sr High School - Nederland, CO, GPA:
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