emergency response technician resume example with 4 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable customer service professional who values the benefits HSPPR brings to our community. Passionate in educating the public, animal welfare, and fostering lasting community relationships.

  • Interpersonal skills
  • Planning and collaboration
  • Visionary
  • Team minded
  • Calm under pressure
  • Time management
  • Detail oriented
  • Community relations
  • Cross-functional communication
  • Critical thinker
  • Resourceful
  • Conflict resolution skills
02/2022 to Current Emergency Response Technician Us Ecology, Inc. | Taylor, MI,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Demonstrated adept multi-tasking skills.
  • Provided instructions to callers for CPR and airway clearing procedures during emergencies.
  • Provided instructions to callers in emergent situations to get them to safety.
  • Demonstrated calming techniques and de-escalation tactics in high stress situations to encourage caller safety and wellness.
  • Assisted all callers with the same level of compassion and customer service to ensure the best level of care.
  • Received non-emergency line calls and strived to provide the best level of customer service by taking time to hear concerns, answer questions, and provide resources.
  • Utilized CAD (Computer Aided Dispatch) to place calls for service relevant to police, fire or medical response personnel depending on individual call situations.
  • Utilized CAD to update first responder personnel with new information.
  • Liaised between the public and the department, strengthening relationships, communications and trust through genuine care and thorough assistance.
07/2021 to Current Customer Service Representative Lakeshore Recycling Systems | Rockford, IL,
  • Cultivated impactful relationships and provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Documented conversations with pet owners to track requests, problems, solutions, and pet wellness.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Answered numerous inbound calls daily with varying requests and inquiries regarding animal healthcare: symptoms, wait times, costs, and treatment expectations. Conducted outgoing calls to owners and other veterinary facilities for documenting patient follow ups.
  • Assisted customers in making payments on accounts, accepted and processed credit and cash payments, and followed protocol for intake and accounting of large sums of cash and numerous card transactions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care, and triaged accordingly.
06/2019 to 06/2021 Animal Law Enforcement Officer Brookdale Senior Living | San Jose, CA,
  • Enforced all domestic animal related laws in El Paso County, Colorado; a certified state agent with the Bureau of Animal Protection in conjunction with the Department of Agriculture. Responded to calls for service to address public safety and animal welfare concerns.
  • Fostered personable and professional relationships with members of our community to create a safer environment for animals and citizens. Furthermore, collaborated with these individuals to produce the best possible outcome for their own personal development and to encourage positive public relations.
  • Educated the community on our organization's mission and demonstrated the core values upheld by the Humane Society of the Pikes Peak Region: compassion, stewardship, integrity, excellence, and collaboration.
  • Thoroughly documented in well-written reports interactions with pet owners and observations during calls for service.
  • Interacted with and handled animals daily; evaluated behavior and body language and wrote descriptive animal memos.
  • Experienced in utilizing Chameleon.
  • Skilled in utilizing de-escalation techniques in high stress situations.
  • Worked closely with all branches of our organization, including but not limited to veterinary staff, customer care, and volunteers.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members to find workable solutions.
  • Sold licenses and educated on the importance of licensing and obtaining up to date vaccines for pets.
04/2019 to 06/2019 Wellness Coordinator The Joint Chiropractic | City, STATE,
  • Developed and maintained excellent member relationships to promote facility offerings and assist with wellness program inquiries.
  • Addressed concerns and worked thoroughly to reach resolutions to conflicts.
  • Trained in sales, organization, and thorough documentation of all paperwork.
  • Strict attention to detail was a necessity to ensure all patients were seen by a doctor within a timely manner.
  • Upholding a presentable and cleanly reception area, clinic and equipment.
Education and Training
Expected in 05/2016 to to High School Diploma | Coronado High School, Colorado Springs, CO GPA:
Expected in to to Associate of Applied Science | Zoo Keeping Technology Pikes Peak Community College, Colorado Springs, CO, GPA:

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Resume Overview

School Attended

  • Coronado High School
  • Pikes Peak Community College

Job Titles Held:

  • Emergency Response Technician
  • Customer Service Representative
  • Animal Law Enforcement Officer
  • Wellness Coordinator


  • High School Diploma
  • Associate of Applied Science

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