emergency response officer resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Alert security professional offering demonstrated success in leadership and security measures. Driven to utilize a resourceful nature and grace under pressure to lead in challenging situations. Eager to bring value to the team by offering 13 years of successful security management.
Skills
Grant administration
Project Management
Strategic planning
Resource coordination
Crisis management
Hiring and recruitment
Work ethic
Training & Development
Conflict resolution
Reliable and trustworthy
Experience
05/2021 to CurrentEmergency Response OfficerSecuritas Security Services Usa, Inc. | Springfield, MA,
Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
Studied successful plans from other locations to assess opportunities to improve program operation.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
05/2017 to 05/2020Training CoordinatorAlutiiq Llc | Dunn Loring, VA,
Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
Managed training calendars to inform participants of upcoming training session topics and dates.
Coordinated training session logistics by preparing equipment and securing facilities.
Enrolled employees in off-site training opportunities by registering staff in training courses.
Evaluated effectiveness of training programs and recommended improvements to upper management.
Monitored training costs and prepared budget reports to justify expenditures.
Mitigated financial discrepancies by accurately preparing and managing training budget.
Leveraged simulations, team exercises and group discussions to increase training program engagement.
Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
10/2015 to 05/2017Assistant Director of Safety and SecurityEscambia County | Engineering (En) - Administration (Ad), FL,
Oversaw management and maintenance of security-related tools, documents, standards and processes to maintain sustainable, compliant infrastructure.
Developed strategies to prevent crimes with educational and community-based initiatives.
Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
Kept staff aware of security and safety concerns with regular meetings and drills.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.
Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Assessed company security risks and developed actionable solutions to be presented to management.
01/2010 to 10/2015Emergency Communications DispatcherUnited States Air Force, USAF | City, STATE,
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Used radio, telephone and computer system to update first responders with new information.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Recognized by management for providing exceptional customer service.
Education and Training
Expected in 06/2015 to to Associate of Applied Science | Criminal JusticeCommunity College of The Air Force, Montgomery, ALGPA:
Expected in 04/2020 to to Bachelor of Arts | Homeland SecurityAmerican Public University System, Charles Town, WVGPA:
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