Emergency Response Officer resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Alert security professional offering demonstrated success in leadership and security measures. Driven to utilize a resourceful nature and grace under pressure to lead in challenging situations. Eager to bring value to the team by offering 13 years of successful security management.

  • Grant administration
  • Project Management
  • Strategic planning
  • Resource coordination
  • Crisis management
  • Hiring and recruitment
  • Work ethic
  • Training & Development
  • Conflict resolution
  • Reliable and trustworthy
Emergency Response Officer, 05/2021 - Current
Securitas Security Services Usa, Inc. Springfield, MA,
  • Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
  • Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
  • Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
  • Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
  • Studied successful plans from other locations to assess opportunities to improve program operation.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Training Coordinator, 05/2017 - 05/2020
Alutiiq Llc Dunn Loring, VA,
  • Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Enrolled employees in off-site training opportunities by registering staff in training courses.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Mitigated financial discrepancies by accurately preparing and managing training budget.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
Assistant Director of Safety and Security, 10/2015 - 05/2017
Escambia County Engineering (En) - Administration (Ad), FL,
  • Oversaw management and maintenance of security-related tools, documents, standards and processes to maintain sustainable, compliant infrastructure.
  • Developed strategies to prevent crimes with educational and community-based initiatives.
  • Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
  • Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
  • Kept staff aware of security and safety concerns with regular meetings and drills.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
  • Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
  • Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Assessed company security risks and developed actionable solutions to be presented to management.
Emergency Communications Dispatcher, 01/2010 - 10/2015
United States Air Force, USAF City, STATE,
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Recognized by management for providing exceptional customer service.
Education and Training
Associate of Applied Science: Criminal Justice, Expected in 06/2015
Community College of The Air Force - Montgomery, AL
Bachelor of Arts: Homeland Security, Expected in 04/2020
American Public University System - Charles Town, WV

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Resume Overview

School Attended

  • Community College of The Air Force
  • American Public University System

Job Titles Held:

  • Emergency Response Officer
  • Training Coordinator
  • Assistant Director of Safety and Security
  • Emergency Communications Dispatcher


  • Associate of Applied Science
  • Bachelor of Arts

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