emergency management specialist resume example with 13 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable Emergency Management Specialist with strong ability in Case processing and Excellent customer service representative. Highly organized, proactive and punctual with team oriented mentality. Add value to any organization, great collaboration, interpersonal and multitasking abilities. Meets deadlines and goals every time. Ability tp work overtime if need arises.

  • Relationship Building
  • Organizational Skills
  • Active Listening
  • People Skills
  • Computer Skills
  • Working Collaboratively
  • Reliable and Trustworthy
  • Work Ethic
  • Problem Resolution
  • Team Building
  • Customer Service
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Critical Thinking
Education and Training
Strayer University Washington, DC Expected in 06/2012 Bachelor of Science : Criminal Justice/Administration - GPA :
Sanford-Brown Institute Lanham, MD, Expected in 08/2009 Associate of Arts : Medical Coding & Billing - GPA :
University of Maryland Global Campus Adelphi, MD, Expected in Master of Science : Emergency Management - GPA :
P G Community College Largo, MD, Expected in : Criminal Justice - GPA :
Department Of Homeland Security - Emergency Management Specialist
San Angelo, TX, 10/2018 - Current

Customer service representative, greet survivor when they call for status check of their file. As a local hire, I was converted to CORE. CORE agent working in CSAC Unit. Trained in ALL queues except for CTHA. Process cases on a daily bases while adhering to my schedule. Worked as a Program Representative for Onboarding local hires for two weeks. Worked 12, 10 hours and sometime overtime when needed during a declared disaster. Excellent customer service and communication skill. Work well with team members. Queue trained in are, APPEAL (OWNV/OCCNV), ADVANCED INDEXING, APPEAL, CFNRL HELPLINE, CTHA HELPLINE, DUPLICATE RESOLUTION/INVESTIGATION, FM CITIZENSHIP VERIFICATION, FM CW MISC, FM DATA CHANGE, FM INITIAL REVIEW, FM LODGING, FM MANUAL PRIORITY HANDLING, FM RET INSPECTION, HELPINE TIER 1 and 2, INDEXING, INSURANCE, MANUAL, SUP REVIEW, TTY and REGISTRATION INTAKE.

Department Of Homeland Security - Flooring & Decor Specialist/cashier
San Pedro, CA, 03/2013 - 11/2018

Greet customers with a smile when they entire into the building. Once the customer come to the department, they are asked if is for business or home? Once the customer tells what they are doing, we move to the next level of the conversation. If the customer just want to know about the different kinds of products or materials Home Depot carries and or install, explain in detail about each products and services. But, if the customer want installation done, they are asked what kind of installation? Blinds or flooring? Blind or flooring starts with a measurement first. Every customer are treated with respect and make sure that they are satisfy with the service they are getting from the Home Depot. answer phone and give information to caller, take messages and or transfer calls to appropriate individuals or department. As a cashier, received payment by cash, check, check money order, debit and credit card. Enter customer's transactions' into computers to record transactions and issue computer-generated receipts. Balance currency, coin, and checks in cash drawers at the ends of shift, and calculate daily transactions using computers, calculators, or adding machines.

Department Of Homeland Security, FEMA - Emergency Management Specialist
City, STATE, 09/2017 - 08/2018

Customer Service Representative for disaster survivors. Help survivors register over the phone by taking down their information. Greet survivors and introduce myself by calling first name and providing agent identification number. treat every survivor with the utter most respect. Trained in C3MP, WEB NEMIS, HELPLIN TIER 1 and 2, INDEXING, DUPLICATE RESOLUTION/INVESTIGATION. Updates survivor information when they need their information change or updated in their file. Answer phones and give information to callers, take messages, or transfer calls to appropriate individuals. Complete forms in accordance with company procedures. Locates and attach appropriate files to incoming correspondences requiring replies. Provides services to survivor, such as account information.

David's Bridal - Bridal Sales Consultant
City, STATE, 12/2008 - 02/2012

Greet customers with a smile when they enter into the building. Congratulate the bride on her coming nuptial and ask what kind of wedding she envision for herself? Ask the bride when is the event taking place and how many people she have in her bridal party? Once the bride gives those information, assist bride in picking gowns, groom's tuxedo and bridal party fashions. If the gown the bride like is not in stock, we order the bride wedding gown by contacting the vendor to get the gown back in the store in a timely fraction for the wedding. Developed and maintained positive customer relationships through effective communication. Assist customers with locating merchandise and complementary items. Sized gowns and or bridal party dresses according to clients wishes. Steamed gowns ans assist brides in choosing flattering and fitting pieces.

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Resume Overview

School Attended

  • Strayer University
  • Sanford-Brown Institute
  • University of Maryland Global Campus
  • P G Community College

Job Titles Held:

  • Emergency Management Specialist
  • Flooring & Decor Specialist/cashier
  • Emergency Management Specialist
  • Bridal Sales Consultant


  • Bachelor of Science
  • Associate of Arts
  • Master of Science
  • Some College (No Degree)

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