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Emergency Management Specialist Resume Example

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EMERGENCY MANAGEMENT SPECIALIST
Career Overview
Seasoned customer service specialist with background in providing advice on diverse consumer situations.
Key Skills
  • Bilingual: read,write & speak Spanish
  • Strong problem solving ability
  • Conflict resolution proficiency
  • Proficient with Microsoft Office Suite & 10-key
  • Excellent communication skills
  • Client relations specialist
Work Experience
Emergency Management Specialist10/2016 to 03/2017Company NameCity, State
  • Assist victims with obtaining disaster benefits and referrals to other organizations for additional assistance based on their needs.
  • Registered victims within the intake system by obtaining their confidential information & detailing their losses.
  • Advised callers/victims of appeal process & documents required to process claims per government guidelines.
Sales Associate10/2013 to 04/2016Company NameCity, State
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers with store and product complaints.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. 
Career Car Specialist11/2007 to 01/2010Company NameCity, State
  • Respond to incoming calls from program qualifiers regarding program qualifications.
  • Entered new and/or existing data in computer system to document conversations and actions with each qualifier.
  • Contacted leasing companies, auto manufacturers, and delivering dealers to follow up and obtain answers to sales force questions.
Educational Background
High School Diploma2001Bryan Adams High SchoolCity, State
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Resume Overview

School Attended

  • Bryan Adams High School

Job Titles Held:

  • Emergency Management Specialist
  • Sales Associate
  • Career Car Specialist

Degrees

  • High School Diploma 2001

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