Emergency Management Specialist (recovery) resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Office Management and Administration Professional with 25+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.

  • Implementing assistance programs
  • Management and supervisory experience
  • Developing operational plans
  • Conducting analysis of complex programs
  • Communication with senior level officials
  • Policy and procedure modification
Work History
04/2019 to Current
Emergency Management Specialist (Recovery) Department Of Homeland Security Anniston, AL,

Region 6 Post Award Support Team (Closeout) - 11/2020 - Current

  • Collecting, organizing, and reviewing Applicant-submitted documentation in support of Public Assistance grants.
  • Identifying potential eligibility issues and addressing those issues in coordination with leadership.
  • Conducting quality assurance reviews of grants to ensure accuracy, compliance, and proper supporting documentation.
  • Ensuring consistency in program delivery and development of quality grants.
  • Applying and interpreting laws, regulations, and policies related to disaster recovery programs.
  • Developing correspondence based on research material, legal analysis and/or regulations.
  • Preparing reports and delivering briefings to leadership on process improvement practices.

DR4586TX - Texas Severe Winter Storms - Strategic Workforce Augmentation Team (SWAT) - Registration Intake - 3/2021

  • The Disaster Assistance Center Call Center Registration Intake (DAC Call Center RI)
  • Answering calls for Disaster Assistance and completing applications

COVID-19 Funeral Registration Intake, Strategic Workforce Augmentation Team (SWAT) - Registration Intake - 3/2021

  • The Disaster Assistance Center Call Center Registration Intake (DAC Call Center RI)
  • Answering calls for Disaster Assistance and completing applications

DR4332TX - Houston, TX - Program Delivery Manager (PDMG) - 4/2019 - 11/2020

  • Managing recovery programs and projects; to include site inspections, summarizing damages, communicating requirements for assistance, managing applicant expectations, and using FEMA’s delivery model to track projects.
  • Providing project management and leadership for the planning, production, execution and analysis of communications projects and initiatives with applicants
  • Track and communicate the progress of all projects through the entire program delivery model in coordination with the applicant
  • Using customer service skills to facilitate the delivery of all aspects of the Public Assistance program to applicants; to include applying policy and procedure to damage assessments, disaster surveys, and public assistance recovery operations
  • Providing oversight for various correspondences concerning disaster assistance programs from Congressional representatives, governmental officials, individuals or the general public
  • Coordinating with stakeholders on emergency management initiatives; to include participating in informational meetings and gatherings to the general public to communicate program eligibility requirements to larger audiences.
04/2017 to 04/2019
Police Chief Bellingham City Of Bellingham, WA,

Working as Chief of Police some of my duties were, but, not limited to as follows:

  • Providing advice and recommendation to executive leadership on digital engagement approaches to advance and support the agency’s preparedness, mitigation, response and recovery missions
  • Providing management, administrative, human resource management, and technical supervision necessary for accomplishing the work of the branch
  • Establishing guidelines and performance expectations for staff members, and ensuring expectations are clearly communicated through the formal employee performance management system
  • Writing and reviewing regulations and guidance documents; drafting and commenting on legislation and other emergency management policy documents; interpreting laws and regulations
12/1995 to 03/2017
Police Sergeant/Investigator Albany Police Department City, STATE,
  • Processed and logged accurate and detailed incident reports
  • Maintains statistical database for all reports in order to measure effectiveness of the completion
  • Initiate and conduct meetings, discussions, and conferences with parties connected to the investigations such as supervisors, and senior leaders. Explain the Administrative Investigation requirements and investigative procedures to gain access to records and gather information, pertinent facts, and evidence
10/1991 to 10/1995
Aviation Operations Specialist United States Marine Corps City, STATE,
  • Created and implemented filing and organization practices for documents, reports, and calendars
  • Supported operations by managing professional communications, tracking data and managing records
  • Handling of classified documents (Secret Norforn Clearance)
Expected in
Master of Arts: Executive Leadership (98% Completed)
Liberty University - Lynchburg, VA
Expected in 2017
Bachelor of Science: Criminal Justice & Christian Counseling
Liberty University - Lynchburg, VA
Expected in 2014
Associate of Science: Criminal Justice
Troy University - Troy, AL

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Resume Overview

School Attended

  • Liberty University
  • Liberty University
  • Troy University

Job Titles Held:

  • Emergency Management Specialist (Recovery)
  • Police Chief
  • Police Sergeant/Investigator
  • Aviation Operations Specialist


  • Master of Arts
  • Bachelor of Science
  • Associate of Science

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