Region 6 Post Award Support Team (Closeout) - 11/2020 - Current
- Collecting, organizing, and reviewing Applicant-submitted documentation in support of Public Assistance grants.
- Identifying potential eligibility issues and addressing those issues in coordination with leadership.
- Conducting quality assurance reviews of grants to ensure accuracy, compliance, and proper supporting documentation.
- Ensuring consistency in program delivery and development of quality grants.
- Applying and interpreting laws, regulations, and policies related to disaster recovery programs.
- Developing correspondence based on research material, legal analysis and/or regulations.
- Preparing reports and delivering briefings to leadership on process improvement practices.
DR4586TX - Texas Severe Winter Storms - Strategic Workforce Augmentation Team (SWAT) - Registration Intake - 3/2021
- The Disaster Assistance Center Call Center Registration Intake (DAC Call Center RI)
- Answering calls for Disaster Assistance and completing applications
COVID-19 Funeral Registration Intake, Strategic Workforce Augmentation Team (SWAT) - Registration Intake - 3/2021
- The Disaster Assistance Center Call Center Registration Intake (DAC Call Center RI)
- Answering calls for Disaster Assistance and completing applications
DR4332TX - Houston, TX - Program Delivery Manager (PDMG) - 4/2019 - 11/2020
- Managing recovery programs and projects; to include site inspections, summarizing damages, communicating requirements for assistance, managing applicant expectations, and using FEMA’s delivery model to track projects.
- Providing project management and leadership for the planning, production, execution and analysis of communications projects and initiatives with applicants
- Track and communicate the progress of all projects through the entire program delivery model in coordination with the applicant
- Using customer service skills to facilitate the delivery of all aspects of the Public Assistance program to applicants; to include applying policy and procedure to damage assessments, disaster surveys, and public assistance recovery operations
- Providing oversight for various correspondences concerning disaster assistance programs from Congressional representatives, governmental officials, individuals or the general public
- Coordinating with stakeholders on emergency management initiatives; to include participating in informational meetings and gatherings to the general public to communicate program eligibility requirements to larger audiences.