SALES/ACCOUNT MANAGEMENT PROFESSIONAL KEY ACCOMPLISHMENTS
Recognized and honored by peers and management team as the Employee of the Month on four separate occasions for outstanding sales performance.
Created, developed and maintained an effective after the sale follow-up schedule with each client that resulted in an 11% increase in customer satisfaction.
Completed in depth SBE certification training and achieved the small business minimum activation goal of 20 business account activations in order to become a certified AT&T Small Business Specialist.
Skills
Microsoft Office programs including Word, Excel, PowerPoint and Outlook.
Typing speed of 60 words per minute.
Administrative
Billing
Cash registers
Closing
Contracts
Excellent customer service
Fast
Filing
Inventory
Excel
Microsoft Office programs
Outlook
PowerPoint
Word
Problem-solving skills
Retail
Sales
Typing speed
Experience
EMERGENCY HOTEL STAFF, 07/2020 - Current Oracle – Or, OR,
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Handled all delegated tasks, including [Task] and [Task].
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Efficiently organized office functions for staff of [Number] to continuously improve operations and maximize productivity.
SENIOR SALES CONSULTANT, 11/2015 - 04/2020 Comcast Corporation – San Jose, CA,
Promote, consult and sell Sprint products and services to both new and existing customers in an extremely fast-paced, high-volume retail store.
Analyze and review all customer account information to properly identify and match customer’s current and future needs with the appropriate product and /or service solutions.
Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant shopping experience.
Perform opening and closing procedures, including but not limited to: completing the end-of-day paperwork, preparing the bank deposit, balancing cash registers, securing inventory and setting the alarm.
Handle all administrative aspects of the sale which includes: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
Sold the most Samsung Galaxy Note 9 smartphones in a 30-day districtwide competition and became a brand advocate for Samsung.
Promoted to key holder after 13 months of demonstrating a high level of responsibility, maturity and initiative.
Orchestrated the reorganization of stockroom inventory which led to a 50% reduction in accessory variances.
Fueled a 20% increase in accessory sales by demonstrating at least one high-end product to every customer.
RETAIL SALES CONSULTANT, 08/2007 - 04/2010 AT&T – City, STATE,
Provided an excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism.
Entrusted with key holder responsibilities which included: leading store opening and closing procedures, completing end-of-day paperwork and handling customer escalations in the absence of management.
Maintained a clean store appearance and ensured that all merchandise display’s and accessory racks were fully stocked and organized.
Effectively explained and communicated product and service information, feature functionality, billing procedures and equipment usage to each customer.
Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
Education and Training
Bachelors of Arts: , Expected in 2007 - University of California - Santa Barbara, CA GPA:
High School Diploma: Business Economics, Expected in 2005 - Silver Creek High School - San Jose, CA GPA:
: , Expected in 2005 - - , GPA:
Activities and Honors
TOP-PRODUCING SALES PROFESSIONAL with extensive retail industry experience and a consistent track record at meeting and exceeding sales targets within highly competitive markets. Analytical and organized, this candidate has strong negotiation skills and exceptional problem-solving abilities. Skilled in building new business, securing customer loyalty, and forming strong relationships to ensure client satisfaction as well as generate repeat business. Extremely driven and willing to go above and beyond to deliver high-quality results and exceed expectations. This candidate is seeking a position in a results-oriented company that is looking for an ambitious and career conscious person, where acquired skills and training will be profitably utilized to achieve corporate objectives.
KEY STRENGTHS
Account Management
Technology Sales
Problem Resolution
Customer Satisfaction
Upselling/Consultative Sales
Salesforce.com Leads
Quota Attainment
Customer Acquisition
Inventory Control
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