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Emergency Homeless Shelter Director Resume Example

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EMERGENCY HOMELESS SHELTER DIRECTOR
Summary
Well-rounded professional experienced in applying principles of psychology and motivational interviewing to personnel handling, administration, and management. Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.
Highlights
  •  Discharge planning
  • Family and children's programs knowledge
  • Exceptional interpersonal skills
  • Exemplary people management skills
  • Program management
  • Exceptional communication skills
  • Behavior management
  • Experience with at-risk youth
Accomplishments
Supervised 7 case managers at a facility serving more than 130 homeless and low-income individuals.
Promoted to Shelter Director after three years of employment.
Chosen for, completed and excelled in an eight month leadership round table program. Gathering weekly with executive directors and program managers from local non profits to discuss how to better ourselves as leader and our companies. 
Experience
02/2015 - Current
St. Vincent DePaul Mission － Waterbury, CtEmergency Homeless Shelter Director
Recruit, train, supervise, and evaluate staff regarding proper shelter functioning and procedures -         
Daily supervision meetings with case managers and night supervisors to provide comprehensive report on each client's status.          Responsible for the reporting of statistical data required for HMIS and State of Connecticut Grants.
Develop programs to meet the needs of client while they reside at the shelter.
Enforce all established policies, restrictions, and suspensions.
12/2015 - Current
St. Vincent DePaul Mission － Waterbury, CtCoordinated Access Network Coordinator
Responsible for the development and management of the CAN in Waterbury for homeless services, referrals, and housing placement -    Day-to-day management and oversight of Waterbury CAN           Provide on-going education to the community, community agencies, and the Continuum of Care
Review policies and procedures with employees to ensure compliance with the handbook and guidelines -         
Complete needs and resource analysis and collect statistics as needed to help determine system gaps and underutilized services.           Maintain positive rapport with all mainstream resources, homeless services, homeless prevention, housing providers, and area treatment and service providers        
Maintain appropriate and accurate records and documentation of assigned work
05/2013 - 10/2015
St. Vincent DePaul Mission － Waterbury , CtAssistant Program Coordinator, Mental Health Division
Coordinated discharge planning to create smooth transitions into the community.
Managed all clinical and administrative aspects of the agency's mental health services.
Explained program offerings and requirements to clients and answered related questions. Kept up-to-date, thorough and accurate case files. Led weekly program management meetings. Referred clients to partner agencies for additional services.
Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
08/2012 - 05/2013
Community Partners in Action － Waterbury, CtIntervention Speacialist
Kept up-to-date, thorough and accurate case files.
Managed a caseload of 35 clients at any given time.
Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations. Collaborated with team members to identify and accomplish agency objectives. Entered client data in a centralized database and maintained up-to-date case records for all clients.
Attended and completed training in Motivational Interviewing-Group Facilitation-Criminal Thinking-Providing PositiveFeedback for Clients
​
08/2000 - 02/2015
The Hills Restaurant － Waterbury, CtGeneral Manager of Operations
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
2016
Post UniversityWaterbury, CtMaster of Science: Human Services3.8 GPA
2006
Southern Connecticut UniversityNew Haven , CtBachelor of Science: Psychology
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Resume Overview

Companies Worked For:

  • St. Vincent DePaul Mission
  • Community Partners in Action
  • The Hills Restaurant

School Attended

  • Post University
  • Southern Connecticut University

Job Titles Held:

  • Emergency Homeless Shelter Director
  • Coordinated Access Network Coordinator
  • Assistant Program Coordinator, Mental Health Division
  • Intervention Speacialist
  • General Manager of Operations

Degrees

  • Master of Science : Human Services
    Bachelor of Science : Psychology

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