emergency dispatch operator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Determined Emergency Dispatch Operator with 17 years expertise helping callers that are in distress. Kind, quick-thinking and strategic-minded. Proven skills in processing incoming phone calls for service and dispatching appropriate units of response, including Police, Fire and EMS first resonders. Exceptional active listening skills and CAD proficiency. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of La Porte, Texas and surrounding area.

  • Typing 55 wpm
  • Telephone reception
  • Time management
  • Police and fire procedures
  • Computer-aided dispatching
  • Basic life support understanding
  • Map reading skills
  • Information intake
  • Team Building
  • Customer Service
  • Relationship Development
  • Process Improvement
  • Organization
  • First Aid/CPR
  • Operational Improvement
  • Project Organization
  • Budgets
  • Problem Resolution
  • Supervision
  • Communications
  • Regulatory Compliance
  • Team Management
Work History
06/2012 to 11/2019
Emergency Dispatch Operator Sykes Enterprises Incorporated NV, State,
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
  • Reported alarm activity to subscribers' emergency contacts.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Handled approximately 30 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented all details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
09/1986 to 05/2002
Telecommunications Milestone Heath, TX,
  • Improved staff morale and reduced employee turnover by 100%.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Directed group of 8 telecommunicators associates handling daily and complex requirements of search and rescue department.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained communication equipment, including computers, printers and fax machines.
  • Evaluated employee performance on yearly basis and conveyed constructive feedback to improve skills.
  • Prepared quotes for new products and services and composed budgets.
  • Recruited and developed newly assigned employees for communication department.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth communication operations.
08/1979 to 09/1985
Apprentice Plumber US Air Force City, STATE,
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Inspected structures to avoid any obstruction and delays throughout project.
  • Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
  • Offered guidance and training to junior team members.
  • Selected type and size of piping required for each project.
  • Obtained precise results by performing accurate hydrotesting.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Expected in
Thomas A Edison High School - San Antonio, TX,
  • First Aid/CPR Certified
  • Master Telecommunication Operator through the Texas Law Enforcement Telecommunication System
  • CAD proficient
  • ADA/TTY proficient

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Resume Overview

School Attended

  • Thomas A Edison High School

Job Titles Held:

  • Emergency Dispatch Operator
  • Telecommunications
  • Apprentice Plumber


  • GED

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