Determined Emergency Dispatch Operator with 17 years expertise helping callers that are in distress. Kind, quick-thinking and strategic-minded. Proven skills in processing incoming phone calls for service and dispatching appropriate units of response, including Police, Fire and EMS first resonders. Exceptional active listening skills and CAD proficiency. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of La Porte, Texas and surrounding area.
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