emergency department registration resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Professional and Pragmatic Customer Service Personnel with management experience. Well- known for being excellent in multi-tasking, while being efficient and accurate with outstanding communication and documentation skills. Technically-adept with knowledge of MS Office, Outlook, and experience creating Excel databases and PowerPoint presentations. Experience with most office equipment such as multi- phone line system, paging system, fax machines, copy machines, etc... Detail-oriented with experience in problem-solving and managing daily office functions. Versatile and driven to improve productivity and customer relations with attention to detail and a professional demeanor. Pursuing a new role where hard work and dedication will be highly valued.

  • Records Organization and Review
  • Collection Practices
  • Billing Systems and Software
  • Billing
  • Insurance Knowledge
  • Billing Inquiries
  • Billing Systems
  • Billing statement review
  • Signature verification
  • Database Management
  • Customer service support
  • Good telephone etiquette
  • Clerical
  • Microsoft Office
  • Customer service
  • Computer proficiency
  • Computer skills
  • Interpersonal Communication
  • Reading comprehension
  • Good listening skills
  • Conflict resolution
  • Adaptability
  • Flexible & Adaptable
  • Teamwork
  • Data management
  • Critical thinking
  • Responsible
  • Collaboration
  • Compassion
  • Organization and Time management
  • Multitasking abilities
  • Bill Payment
  • Medical Billing
  • Patient Care
  • HIPAA Compliance
  • Payment Processing
  • Medical Records Management
  • Account Reconciliation
  • Medical Records Review
  • Claims Adjustments
  • Patient Contact
  • Medicare and Medicaid process
  • Medical record security
  • Records Maintenance
  • Collection calls
  • Medical claims submission
  • Accounting remittances
  • Collections duties
Work History
Emergency Department Registration , 10/2018 - 08/2020
Avera Health Sioux City, IA,
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Secured confidential patient information from unauthorized access.
  • Collected, organized and entered patient data into medical systems.
  • Retrieved medical data for physicians and patients.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled number calls per timeframe to address customer inquiries and concerns.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Comforted patients and families by offering support and encouragement.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Imaged and scanned patient and registration documentation into electronic patient record via System.
  • Assembled and disassembled patient charts based on specific departmental policies.
  • Accurately inputted patient and insurance information into company's computer system using Software.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Distributed informational materials, necessary forms and hospital procedures to patients.
  • Delivered product or service to customer locations within specific timeframes.
  • Used Software to code and categorize health information for analysis and insurance reimbursement purposes.
Certified Nurse Assistant, 01/2007 - 08/2010
Acco Engineering Systems Las Vegas, NV,
  • Maintain customer records, using automated systems.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Prepare sales contracts for orders obtained, and submit orders for processing.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
  • Demonstrate and explain the operation and use of products.
  • Provide customers with ongoing technical support.
  • Complete expense reports, sales reports, or other paperwork.
  • Complete product and development training as required.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintain records of contacts, accounts, and orders.
  • Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
  • Turn or reposition bedridden patients.
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Checked supply availability and laid out instruments for Type patient rooms.
  • Worked with Job title to complete Number Type and Type daily treatments.
  • Assisted coworkers in switch from Software to Software and completed subsequent training sessions in Number days.
  • Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.
Billing Specialist, 08/2020 - 07/2021
Claiborne Medical Center City, STATE,
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Performed targeted collections on past due accounts aged over Number days.
  • Managed efficient and accurate processing of invoices and check requests for Number of locations.
  • Executed billing tasks and recorded information in company databases.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.
  • Located errors and promptly refiled rejected claims.
  • Precisely evaluated and verified benefits and eligibility.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Posted and adjusted payments from insurance companies.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Delivered timely and accurate charge submissions.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Collected payments and applied to patient accounts.
  • Liaised between patients, insurance companies and billing office.
  • Adhered to established standards to safeguard patients' health information.
  • Gathered information from multiple sources to simplify billing and organize accounts.
  • Filed and updated patient information and medical records.

+ Edit or add your own

  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Updated patient financial information to guarantee accuracy.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Promptly sent out and posted all medical claims.
  • Diligently filed and followed up on third party claims.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Applied more than Number payments per week.
  • Produced, distributed and tracked more than Number monthly invoices for Industry business.
  • Worked with Job title and assisted Job titles to properly apply customer remittances.
  • Reconciled past due accounts achieving Number% reduction in outstanding invoices.
  • Promoted consistent accuracy of billing information by reconciling Number accounts monthly.
  • Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
  • Improved accounts payable processes and achieved Number% reduction in late fees.
  • Performed Type, Type and Type filing every Timeframe.
High School Diploma: , Expected in
Claiborne High School - ,
Status -
: , Expected in
Lincoln Memorial University - ,
Status - 2 semesters completed at the Caylor School of Nursing General education classes completed
General education classes completed: , Expected in
Walters State Community College - New Tazewell, Harrogate, Morristown, TN
Status -
: , Expected in
Southeast Kentucky Community and Technical College Middlesboro - Middlesboro, KY
Status - General education classes completed
Additional Information
  • mail systems, and personal computers. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Process and prepare documents, such as business or government forms and expense reports. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory and order materials, supplies, and services. Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Provide services to customers, such as order placement or account information. Order and dispense supplies. Learn to operate new office technologies as they are developed and implemented. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Complete insurance or other claim forms.

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Resume Overview

School Attended

  • Claiborne High School
  • Lincoln Memorial University
  • Walters State Community College
  • Southeast Kentucky Community and Technical College Middlesboro

Job Titles Held:

  • Emergency Department Registration
  • Certified Nurse Assistant
  • Billing Specialist


  • High School Diploma
  • General education classes completed

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