Accomplished Security Manager with a decade of experience. Bilingual with a Military background. Committed to strategic planning and delivery of operational success while maintaining the highest levels of integrity and respect. Adept at driving cross functional teams within high pressure and deadline driven environments. Known for being a hands on leader, highly proficient at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations, corporate policies, procedures and standards. Have a proven success working in variety of environments providing managerial, personal, escort, transport, interior and exterior security at all levels of security to include both Civilian and Federal sectors. Highly skilled in unarmed/armed security precautions and operations. Knowledgeable and experienced with recruitment, onboarding, payroll, scheduling, client relations, and with aspects of Human Resources as it pertains to California Employment and Labor Laws.
Successfully performed duties by making judgment decisions within accordance of company policies and procedures. Managed all aspects of security and loss prevention for Supreme,San Francisco. I ensured that all scheduled posts were filled with qualified, talented loss prevention officers. I liaised between client and senior management team. I was responsible for all aspects of recruitment, scheduling, and payroll. Maintained attendance standards by taking corrective measures for tardiness, excessive call-outs, and no call/no show occasions. I ensured compliance to post orders, uniform requirements, retraining and licensing requirements. Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority. Exuded a superior level of professionalism while maintaining a high level of observational awareness and attentiveness with a superior attention to detail. Handled crisis and emergency situations with success and confidence. Assessed ongoing risk factors and suggested improvements to senior management. Supervised security staff, grounds, employee entrances/exits. Recorded incident reports with detailed accounts of occurrences for both client and senior management team. Maintained surveillance of surrounding area and communicated suspicious activity to both client and senior management. Provided access control as required, conducted regular foot patrols as required alongside with security staff members. Brought a positive attitude every day, maintained a high level of dress and deportment standards, representing Metro One Security, the client, and myself in a professional manner at all times.
Worked as a non-sworn civilian employee doing Armed Security in the form of Residential Policing. Responded to emergency and problem situations in an effective manner in accordance with company policies and with the priority of everyone's safety first and foremost. Ensured and enforced all laws, rules and policies within my scope of authority. Prevented losses and damage by reporting irregularities, informing violators of properties Housing policies and regulations, restrained trespassers when appropriate. Secured premises and personnel by patrolling assigned property, monitoring surveillance equipment, inspecting buildings, equipment, and access points. Completed reports by recording observations, information, occurrences, surveillance activities, interviewing witnesses, obtaining statements. Received complaints and performed appropriate investigations as directed by management. Operated company owned Ford Crown Vic and Explorer vehicles while on duty with lights and siren code 3 capabilities. Acquired a working knowledge of Vehicle and Penal Codes, laws of arrest, rules of engagement, rules of evidence, legal rights of citizens, working knowledge of SFPD radio 10 codes . Prepared accurate and grammatically correct written reports in the SFPD template style when required for court proceedings. Observed and interacted with all members of the community forming good rapport with the community as well as assisting in accurately remembering faces, incidents, people, and places. Proper use and care for firearms and duty equipment to include body worn cameras. Dealt constructively with conflict and developed effective resolutions when possible.
Assisted Physicians and nurses with various procedures, including positioning, setup of draping, prepping, monitoring devices, prepared patients for suturing, and performed wound cleaning, dressings, applied orthopedic devices, splints and crutch fittings. Transported patients to and from various departments as needed, to include admission to hospital. Prioritized based on patient needs and available department resources of time, personnel, equipment & supplies. Documented patient care and vitals in a timely, accurate and concise manner. Demonstrated an awareness of sensitivity to staff, patient, and family members, in accordance with HIPAA Regulations and Policies. Assisted with rooming, taking vital signs, registration, EKGs, administered first aid treatment and life support to care for sick or injured individuals to include coding patients, collection of co-payments, provided instructional follow up care procedures to patients. Maintained excellent attendance record, consistently arriving to work on time.
Responsible for the scheduling, payroll, budgeting, training, hiring, and firing of over 200+ Security Officers, supervisors, and account managers, while assigned to 5 hospital locations (San Jose, Santa Clara, Fremont, Hayward, and San Leandro). During such time I implemented policies, created and updated Standard Operational Procedures in accordance with HIPAA Federal Requirements. Conducted Security Assessments and Investigated security cases. Performed environmental care rounds, ensured compliance was met as per Joint commission (JACHO), and DOH standards. Constructed Financial models to improve upcoming fiscal year budget, proposed payroll plans, performance assessments, and training programs. Specifically programs such as Critical Prevention and Intervention (CPI) training. Moved around different security stations and vital areas along with officers to adjust workflow in order to cover a vast changing needs at a moments notice. Demonstrated commitment to public safety by patrolling events and well-populated establishments. Assessed ongoing risk factors with account managers and suggested improvements to senior management. Developed improved training methods with focus on public safety and officer awareness. Recorded incident reports with detailed accounts of occurrences. Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans with the dedication and diligence of my account mangers. Kept entire team compliant with security protocols and appearance standards. Maintained excellent attendance record, consistently arriving to work on time.
Interpreted and applied regulations, policies, and procedures while providing data analyzing services. Assisted in developing strategies with top leaders of the Organization. Advised and provided guidance for over 700 personnel. Supervised the processing of personnel actions, maintenance of personnel records, Prepared assignment orders, evaluations, along with training and supervising four Enlisted Soldiers. Forecasted expected personnel demands and developed forward-thinking approaches to achieve mission success. Liaised between multiple unit divisions to improve communications. Followed programs closely to assess effectiveness and make proactive changes to meet changing demands. Updated training processes by reviewing existing documentation, leveraging feedback from senior leaders, and working with legal and compliance teams. Created organizational operational filing systems for records, and correspondence within federal state guidelines. Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports. Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing. Maintained excellent attendance record, consistently arriving to work on time.
Specialized in Finance and Benefits Compensation. Provided bookkeeping at Battalion level. Analyzed financial data, created monthly budget reports. Provided financial counseling to soldiers, assisted with pay issues, allotments, levies. Assisted in medical benefits enrollment, processed retirements, leaves, promotions and demotions. Provided advice to leaders, managers, consultants and employees on implementation of HR policies and procedures. Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services. Established and monitored monthly employee payroll audit reports. Implemented and supervised orientation procedures for all new Soldiers. Developed innovative Soldier orientation program, including Battalion level safety training. Audited workplace, employee and management policies and procedures on monthly basis. Maintained excellent attendance record, consistently arriving to work on time.
Constellis(FPS-PSO 2011-'14, 2018-'20), Strategic Threat Solutions(ASO 2020-Current) Diligence Security Group(ASO, 2020-'21), G4S(BPO 2019-'20), Allied Barton(Field Supervisor 2011-'13). (All worked in the form of Flex officer, 1099 Contractor, Part-time, on-call, and Federal Contractor, not full-time)
Concentration in Adult and Gerontology Development.Graduated with 3.82 GPA. Member of SALUTE Veterans National Honor Society, Inducted for Academic Excellence.
Human Resources Development, Compensation and Benefits, Employee and Labor Relations, Personnel Management, Onboarding, Recruitment Analysis.
Concentration in Urban Sociology. Graduated with 3.23 GPA.
A.P. Honor Roll Student. Graduated with 3.88 GPA.
Accuracy, Attention to Detail, Communication, Time Management, and Organizational skills. Tech Savvy. Proficient with Civilian and Government Databases, Records Management, Organizational Relationship Development, Operational Improvement, Team Management, Team building, Administrative, Problem Resolution, Customer Service, First Aid/CPR.
BLS/CPR/AED, ACLS, PALS, EMT, CPT-1, BSIS Guard Card, Handcuffs, L.P. Detective, Baton, Taser, O.C. Spray, Exposed Firearms Caliber Qualifications(❖.9 MIL❖ .38 ❖ .40 ❖.45❖ .357 MAGNUM)
United States Army Veteran
Operation Enduring Freedom
Operation Iraqi Freedom
Global War On Terrorism
Campaign Veteran Badge
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