PC expert (WinXP-Win7), repair, installation, upgrading, troubleshooting and preventative maintenance, basic network configurations (TCP/IP, LAN and WAN), knowledge of Macintosh and Linux operating environments as well as media storage requirements (OCR, scanning). Proficient with Word, Excel, a working knowledge of editing and CD/DVD duplication techniques, concepts and terminology. Basic comprehension of digital asset management software and media cataloging techniques. Understanding of digital graphic production and workflow.
Word, Excel, Access, FileMaker Pro, HTML, MySQL
Knowledge of FTP clients
LRS, LDR, Medi-Cal Computer Expert-PC, Mac, Linux
Bilingual-Spanish Digital Asset Management
Understanding of video/audio artifacts
Post Production Skills
Familiarity with codecs
Warehouse Related: Operation of pallet-jacks, sorters, forklift certified, delivery vehicles, overnight shipping procedures and related software, inventory control, stock and property processing skills, perfect driving record, packaging and delivery tasks.
Office Related: Multi-line telephones, type 50 wpm, fax, filing, outgoing/incoming mail processing, overnight couriers and related software, business software applications, basic medical terminology and medical office skills.
Eligibility Worker II11/2013 to CurrentDepartment of Public Social ServicesLos Angeles, CA
Processed newly eligible Medi-Cal and General Relief cases, performed eligibility, research and record keeping, data entry, filing, quality control and electronic file maintenance for specialized unit.
Daily surpassed case processing quotas by 25%.
Assisted supervisor with training new workers and was go- to person for process related inquiries.
Increased monthly completion rates by 15% using advanced system techniques and procedures.
Electronic Records Assistant07/2012 to 07/2012Optimist Youth Homes & Family ServicesLos Angeles, CA
Performed data entry, fact checking, database maintenance, and quality control using specialized software for mental health programs.
Provided timely project status reports.
Assisted with data migration and roll out of new software system.
Successfully completed contract assignment error free and under budget/time limits.
Employment Program Representative Trainee06/2009 to 09/2009State of California Employment Development DepartmentLos Angeles, CA
Filing, data entry, call center, digital file management, claims assistance and mail room tasks performed daily while in training to process unemployment claims.
Perfect attendance and above average test scores while in training.
CD duplication asst. /Quality Control Technician01/2006 to 09/2006Clear Channel-Premiere Radio NetworksSherman Oaks, CA
Operated automatic and manual CD duplication equipment and processes.
As Quality Control Technician maintained database and reorganized file system for quality assurance of more than 70 nationally syndicated radio programs.
Assisted with shipping department duties to expedite delivery of data disks to nationwide radio affiliate stations.
Developed project plans to assist technicians with identifying risks and issues to increase accuracy.
Promoted to Quality Control Technician in 30 days.
Increased accuracy, on-time completion and delivery rates 25% in 90 days.
Production Assistant04/2004 to 08/2004Davis Blue Print Company IncLos Angeles, CA
Formatted and printed architectural renderings, blueprints, business cards, flyers, and various forms of business related stationery for local clients.
Designed and maintained Small Area Network to increase print turnaround times.
Increased sales 12% by expediting delivery and converting analog procedures to digital.
Documented written recommendation confirming work habits and productivity.
Media Support Technician01/2002 to 07/2002GTS Graphics IncLos Angeles, CA
Performed digital file management, updating, archive and quality control of book layouts for pre-press purposes.
Error correction and proofreading of files performed above company standards for correctness.
Monitoring Assistant02/2001 to 09/2001Video Monitoring Services of America VMSHollywood, CA
Performed media monitoring/information gathering covering news, entertainment and advertising for sale to various clients.
Video tape vault services performed on a daily basis.
Successfully improved contract monitor's accuracy and completion rates by 30%.
Written documentation praising my supervisory abilities and completion rates.
Administrative Services Clerk01/1990 to 01/1998The Vons Companies, IncArcadia, CA
Processed and delivered inter-company mail and supplies.
Processed outbound payroll checks to individual stores and coordinated overnight shipments to meet companywide deadlines.
Reorganized individual route schedules for couriers and improved on-time deliveries 25% in 3 months.
Trained new couriers and managed groups of up to 4 workers at a time to improve sorting and delivery accuracy and timeliness.
Certificate of Completion, Medical Terminology and Medical Office Skills2012East Los Angeles Skills CenterLos Angeles, CAElectronic health records, HIPAA, ICD-9, CPT coding, Medisoft, and proper filing procedures.
Certificate of Completion, Computer Repair and A+ Preparation-2011
Networking basics, system assembly, preventative maintenance, virus removal, ghosting, deployment, PC/MAC.East Los Angeles Skills CenterLos Angeles, CA
B.A: Social Science-Liberal Arts2009California State UniversityLos Angeles, CASocial Science-Liberal Arts Various research papers and topics. Expository writing. Emphasis on history, economics, political science, and technology. Group leader and presentations, time management and word processing skills.
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Companies Worked For:
Department of Public Social Services
Optimist Youth Homes & Family Services
State of California Employment Development Department
Clear Channel-Premiere Radio Networks
Davis Blue Print Company Inc
GTS Graphics Inc
Video Monitoring Services of America VMS
The Vons Companies, Inc
East Los Angeles Skills Center
California State University
Job Titles Held:
Eligibility Worker II
Electronic Records Assistant
Employment Program Representative Trainee
CD duplication asst. /Quality Control Technician
Media Support Technician
Administrative Services Clerk
Certificate of Completion, Medical Terminology and Medical Office Skills 2012 Certificate of Completion, Computer Repair and A+ Preparation-2011
Networking basics, system assembly, preventative maintenance, virus removal, ghosting, deployment, PC/MAC. B.A : Social Science-Liberal Arts 2009
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