eligibility worker ii resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized and dependable client-focused candidate. Successful at managing multiple priorities with a positive attitude. Open-minded and with a willingness to take on added responsibilities to meet team goals. Experienced professional with over 10 years of experience working in the social services field with children, youth and families. Excellent reputation for resolving problems and establishing positive relationship through respectful and empathic approach.

  • Calendar Software
  • Mathematical Computation
  • Telephone Etiquette
  • Active Listener
  • Effective Communication Skills
  • Interviewing Strengths
  • Emotional Intelligence and Critical Thinking
University of California - Los Angeles Los Angeles, CA Expected in 02/2009 : Child Development - GPA :
Catholic University of Lublin Poland, Expected in 03/1999 Master of Arts : Slavic Languages And Literatures - GPA :
Work History
Spotsylvania County, Virginia - Eligibility Worker II
Spotsylvania, VA, 01/2020 - Current
  • Manages processing of financial assistance and food stamp benefits applications.
  • Inputs all gathered information and researched data on applicants into computer system.
  • Communicates with customers from various cultures and backgrounds on application process.
  • Follows guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Schedules appointments with applicants to gather information and explain benefits processes.
  • Explains provisions of the various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities of persons applying for or participating in public assistance programs.
  • Organizes, monitors and prioritizes assigned cases to ensure required case records and documents are properly filed, processed, verified and updated within specific time limits to meet the deadlines established by legislation and regulations.
  • Makes home calls or field visits to interview participants, to verify eligibility and clarify other pertinent information related to a participant's case file.
  • Makes preliminary assessment of applicants or program participants' social situation to determine potential problems for appropriate referrals to social service staff.
  • Refers applicants or program participants to appropriate County departments, community-based organizations, and other agencies for services and resources to address their immediate and long-term needs.
  • Prepares the forms necessary for entering participant's financial and biographical data into the computer system; review computer generated data reports to verify and ensure data entered are accurate.
  • Searches various income and eligibility related computer databases to ascertain whether the applicants or participants of the programs are receiving income from other sources of public assistance aids or programs, and to verify eligibility status.
Imagine Early Learning Centers - Case Manager/Parent Educator
Brooklyn Heights, OH, 07/2015 - 12/2019
  • Provided intake/assessment and comprehensive case management services for individual clients and their families, assist with youth and parent groups, and outreach services to youth and their parents
  • Assisted walk-in clients with supportive services, referrals and/or eligibility/enrollment process.
  • Coordinated and identified appropriate resources and mainstream benefits that lead to permanent housing options for clients.
  • Serves as advocates to help client and family access and secure identified services.
  • Participated in community outreach activities and special events year-round.
  • Met and maintained caseload productivity requirements to meet program contract objectives.
  • Completed required program documentation and reports.
  • Worked with identified collaborative internal and external partners to provide best services and resources for youth, parents and families in the program.
  • Referred and linked clients with program services and community resources.
  • Engaged youth in interest-based opportunity that occupied them during non-school based hours, exposing them to pro-social peers and positive adult role models.
  • Maintained frequent contact with youth and families through home visits, field visits, office appointments and telephone conversations to follow through with services.
  • Provided intervention to clients and families with crises and conflict that need immediate resolution; facilitated/co-facilitates group meetings for clients in various settings.
  • Developed trust and rapport with clients and provided support using an empathic and client centered approach.
  • Identified client strengths, needs, barriers, and risks; and linked families to community services and resources.
  • Provided education to parents on maternal and infant health, breastfeeding, parenting, attachment, home safety, family planning, child development, nutrition and other related topics using a client-centered approach and evidenced based curriculum.
Volunteers Of America Of Greater Los Angeles - Lead Teacher/Designated Supervisor
City, STATE, 08/2010 - 06/2015
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Ensured implementation of the program curriculum for children enrolled in classes.
  • Administered plans for individuals and group activities to stimulate learning and promote parent involvement in the children’s learning.
  • Worked cooperatively with Teacher(s), Assistant Teacher(s), and Family Advocate(s) to provide information and resources to enrolled families.
  • Reviewed end-of-the-month teacher paperwork for accuracy and to ensure timely submission of monthly paperwork and reports;
  • Ensured that the curriculum plan implemented meets the needs of all children, families and staff.
  • Integrated various Head Start services, such as parent involvement, social services, nutrition, health, disabilities, and mental health into daily program activities.
  • Made sure that the physical environment was consistent with state and local licensing requirements and the health and safety needs of the children.
Child Care Resource Center - Assistant Teacher
City, STATE, 01/2008 - 06/2010
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

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Resume Overview

School Attended

  • University of California - Los Angeles
  • Catholic University of Lublin

Job Titles Held:

  • Eligibility Worker II
  • Case Manager/Parent Educator
  • Lead Teacher/Designated Supervisor
  • Assistant Teacher


  • Master of Arts

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