Eligibility Interviewer Resume Example Housing Authority Of The City Of Los Angeles

ELIGIBILITY INTERVIEWER

Professional Summary

Program Specialist with 3+ years of experience planning, developing and implementing housing and resource programs. 10 years experience working in a social service context in a variety of capacity such as Adult Educator Supervisor, Coordinator, Behavioral Interventionist, and Team Leader. 2 years experience conducting ongoing initiatives while collaborating with other community organizations to connect with various resources, programs, and services which provide clients access to support systems.

Areas of Expertise

Strong project management
Multi-task & detailed oriented
Excellent interpersonal skills
Public housing & Section 8
Case management
RAC
Bilingual English/Spanish

Resolutions certificate
Client progress reports
Good Problem solving skills
Shelter plus Care
Housing Choice Voucher
Client needs assessment
Complex problem resolution

Education

Masters in Public Administration 2015DeVry University

B.A. In Human Services2012University of Phoenix

Certificate - MS Office 2007 Computer Applications 2010PUENTE Learning Center

Certificate2008Mental Health Community Development Institute

Short-term career training in social and human services as well as Autism Spectrum Disorder

Work Experience

Eligibility Interviewer09/2016 to CurrentHousing Authority of the City of Los Angeles

Performs case management assignments related to the Section 8 Program.
Interviews participants to explain rental assistance programs and policies and determine eligibility for housing assistance.
Negotiates housing assistance contracts with private owners.
Resolves concerns between owners, tenants and Housing Authority

Program Specialist II09/2014 to 09/2015Housing Authority County of Los Angeles

Performs case management assignments related to the Section 8 Program.
Interviews new and continuing participants to explain rental assistance programs and policies and determine eligibility for housing assistance.
Negotiates housing assistance contracts with private owners and resolves concerns between owners, tenants and Housing Authority.

Administrative Intern10/2013HACOLA

Provided case management to program participants, resolves concerns between tenants and the Housing Authority
Counseled tenants regarding housing and economic concerns
Maintained participant records and prepared verification documents for participant income and deductions; keep records and maintains information on participant status changes.
Maintained and gathered data of tenant information from other agencies (LAPD, HUD, DPSS, SS Admin, etc.)

Office Administrative Assistant07/2013 to 09/2013HACLA

Provided case management to program participants, resolves concerns between tenants and the Housing Authority;
Counseled tenants regarding housing and economic concerns and maintained participant records.
Prepared verification documents for participant income and deductions; keep records and maintains information on participant status.
Maintained and gathered data of tenant information from other agencies (LAPD, HUD, DPSS, SS Admin, etc.)

Case Leader and Coordinator02/2009 to 09/2013Intelligent Solution

Assisted in project safety program and oversee office operations. Interpreted for Spanish-speaking parents. Organized conferences and assisted in communications and planning of after school and tutoring program, adult literacy and residential services.

Resume Overview

Companies Worked For:

Housing Authority of the City of Los Angeles
Housing Authority County of Los Angeles
HACOLA
HACLA
Intelligent Solution

School Attended

DeVry University
University of Phoenix
PUENTE Learning Center
Mental Health Community Development Institute

Job Titles Held:

Eligibility Interviewer
Program Specialist II
Administrative Intern
Office Administrative Assistant
Case Leader and Coordinator

Degrees

Masters in Public Administration 2015
B.A. In Human Services 2012
Certificate - MS Office 2007 Computer Applications 2010
Certificate 2008

Eligibility Interviewer Resume Example

Resume Score: 60%

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