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Eligibility Interviewer Resume Example

Resume Score: 60%

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ELIGIBILITY INTERVIEWER
Professional Summary

Program Specialist with 3+ years of experience planning, developing and implementing housing and resource programs. 10 years experience working in a social service context in a variety of capacity such as Adult Educator Supervisor, Coordinator, Behavioral Interventionist, and Team Leader. 2 years experience conducting ongoing initiatives while collaborating with other community organizations to connect with various resources, programs, and services which provide clients access to support systems.

Areas of Expertise
  • Strong project management
  • Multi-task & detailed oriented
  • Excellent interpersonal skills
  • Public housing & Section 8
  • Case management
  • RAC
  • Bilingual English/Spanish
  • Resolutions certificate
  • Client progress reports
  • Good Problem solving skills
  • Shelter plus Care
  • Housing Choice Voucher
  • Client needs assessment
  • Complex problem resolution
Education
Masters in Public Administration 2015DeVry University
B.A. In Human Services2012University of Phoenix
Certificate - MS Office 2007 Computer Applications 2010PUENTE Learning Center
Certificate2008Mental Health Community Development Institute

Short-term career training in social and human services as well as Autism Spectrum Disorder

Work Experience
Eligibility Interviewer09/2016 to CurrentHousing Authority of the City of Los Angeles
  • Performs case management assignments related to the Section 8 Program.
  • Interviews participants to explain rental assistance programs and policies and determine eligibility for housing assistance.
  • Negotiates housing assistance contracts with private owners.
  • Resolves concerns between owners, tenants and Housing Authority
Program Specialist II09/2014 to 09/2015Housing Authority County of Los Angeles
  • Performs case management assignments related to the Section 8 Program.
  • Interviews new and continuing participants to explain rental assistance programs and policies and determine eligibility for housing assistance.
  • Negotiates housing assistance contracts with private owners and resolves concerns between owners, tenants and Housing Authority.
Administrative Intern10/2013HACOLA
  • Provided case management to program participants, resolves concerns between tenants and the Housing Authority
  • Counseled tenants regarding housing and economic concerns
  • Maintained participant records and prepared verification documents for participant income and deductions; keep records and maintains information on participant status changes.
  • Maintained and gathered data of tenant information from other agencies (LAPD, HUD, DPSS, SS Admin, etc.)
Office Administrative Assistant07/2013 to 09/2013HACLA
  • Provided case management to program participants, resolves concerns between tenants and the Housing Authority;
  • Counseled tenants regarding housing and economic concerns and maintained participant records.
  • Prepared verification documents for participant income and deductions; keep records and maintains information on participant status.
  • Maintained and gathered data of tenant information from other agencies (LAPD, HUD, DPSS, SS Admin, etc.)
Case Leader and Coordinator02/2009 to 09/2013Intelligent Solution
  • Assisted in project safety program and oversee office operations. Interpreted for Spanish-speaking parents. Organized conferences and assisted in communications and planning of after school and tutoring program, adult literacy and residential services.
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Resume Overview

Companies Worked For:

  • Housing Authority of the City of Los Angeles
  • Housing Authority County of Los Angeles
  • HACOLA
  • HACLA
  • Intelligent Solution

School Attended

  • DeVry University
  • University of Phoenix
  • PUENTE Learning Center
  • Mental Health Community Development Institute

Job Titles Held:

  • Eligibility Interviewer
  • Program Specialist II
  • Administrative Intern
  • Office Administrative Assistant
  • Case Leader and Coordinator

Degrees

  • Masters in Public Administration 2015
    B.A. In Human Services 2012
    Certificate - MS Office 2007 Computer Applications 2010
    Certificate 2008

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