eligibility counselor resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Profile
I want to pursue a business career with a well established company to utilize my work skills and experience. Positive, self-motivated, willing to assume responsibility, and maintain confidentiality; Supervise and leadership skills; Customer service skills; Proven ability to coordinate multiple projects and meet deadlines under pressure; Proficient with MS Office (Access, Excel, Outlook, PowerPoint, and Word); 10 key; Accounting skills, type 40 wpm accurately
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Relevant Experience
Eligibility Counselor, 09/2012 to Present
Harris Health SystemPasadena, TX,
  • Maintain client's case records, conduct face to face interviews with client to determine their eligibility for the program based on school participation and/or employment status (80-120 clients per month), abide and adhere to TCR policies and State DHR policies, schedule client's appointments accordingly to ensure certification is renewed in a timely manner, verify all employment and in school verification, monitor all files to make sure all school schedules and employment information is current, file daily, typing, organizational skills, write repayment claims, use basic math skills to determine client's rate of pay, hours worked per week, in school class hours, maintain calendar and emails on a daily basis using Outlook, maintain client's case and information with confidentiality, answer and return clients calls in a timely manner, assist client with any issues and/or questions.
  • Use Microsoft Outlook, Excel, and Word on a daily basis for completion of case records.
Customer Service Professional, 12/2011 to 04/2012
PrudentialPlymouth, MN,
  • Greeted and checked in clients in a professional friendly manner, set & confirmed taxpayers appointments, answered multi line phone and taking messages accordingly, assured that all calls are returned by taxpayers, scheduled clients appointments using appointment manager, filing, maintained confidentiality, promoted second looks, refer all tax concerns to appropriate preparer or office manager, filed, faxed, verified and deposited all payments when necessary, maintained entire office cleanliness and appearance, contacted clients if necessary, used appointment manager to schedule appointments and update information accordingly.
Front Desk Clerk/Auditor, 11/2008 to 05/2011
Ace HardwareDelafield, WI,
  • Excellent customer service skills, assisted sales manager with large event groups and wedding parties, trained new hires, maintained emails daily, assisted guest with check in and out process, received and efficiently routed incoming calls, made and proofread reservations for completeness and accuracy according to regulations and procedures, maintained department files and credit card records, maintained office equipment and supplies, used hotel management database for rate changes and add rooms to inventory for incoming guest, prepared various financial reports for assigned shift showing the total amount of credits, debits ,and cash postings, balanced debit, credit, and cash transactions at close of shift in the event of a posting error, made sure all authorizations are completed, posted accounts receivable and accounts payable.
  • Prepared audit reports for close of business nightly.
  • Used various accounting programs to complete audit and produce various reports.
  • Used Microsoft Outlook, Excel, and Word as needed to complete daily tasks.
Stockroom Associate/Cashier, 06/2008 to 02/2009
Bankers FinancialSaint Petersburg, FL,
  • Priced, tagged, censored all items according to company policy, log all damaged items and discard accordingly, customer service recovery as instructed by store manager, display all seasonal items to front of store, responsible for overall clearance and flow of stockroom, set up areas to ensure that every item is priced for inventory purposes.
  • Cash handling using computerized cash register as needed.
Key Holder Manager, 06/2003 to 11/2005
Anna's LinensCity, STATE,
  • Supervised a total of five employees; displayed merchandise and displays accordingly, recorded sales objectives, made bank deposits, searched and located merchandise at customer's request by using linked computer system, balanced petty cash, entered merchandise in system as it entered store, processed payroll, created various reports showing sales made using debits, credits, cash, and other transactions.
  • Balanced petty cash and process payroll.
Fulfillment Coordinator, 06/1998 to 10/2001
Nextel CommunicationsCity, STATE,
  • Processed new phone orders, programmed phones, track of all orders through FedEx, inspected all accessories, filed all customer files, faxed customer credit status, responsible for stock of all inventory.
Clerical Aid, 06/1996 to 03/1998
Social Security AdministrationCity, STATE,
  • Filed, copied, sorted incoming/outgoing mail, answered module phone, routed mail to appropriate module, alphabetical and numeric filing, input all files and file according to instructions using 10 key, assisted module managers with tasks as assigned.
Bachelor's Degree: Business Management, Expected in May 2013
Miles College - Fairfield, AL
GPA: Cum laude GPA: 3.2/4.0
Business Management Cum laude GPA: 3.2/4.0
AAS Degree: Business Management, Expected in May 2010
Jefferson State Community College - Birmingham, AL
Business Management
10 key, accounting, accounts payable, accounts receivable, schedule appointments, audit reports, basic, maintain calendar, Cash handling, cash register, credit, client, clients, Excellent customer service, customer service, database, debit, filing, financial reports, inventory, math, Excel, mail, office, Microsoft Outlook, Outlook, Word, numeric filing, office equipment, office manager, organizational skills, payroll, process payroll, policies, sales, sales manager, store manager, taking messages, tax, phones, phone, typing
Additional Information
  • HONORS AND ACTIVITIES Member, Phi Beta Lambda 2012-2013 Honor's September 2012 Dean's list-Spring 2013

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Resume Overview

School Attended

  • Miles College
  • Jefferson State Community College

Job Titles Held:

  • Eligibility Counselor
  • Customer Service Professional
  • Front Desk Clerk/Auditor
  • Stockroom Associate/Cashier
  • Key Holder Manager
  • Fulfillment Coordinator
  • Clerical Aid


  • Bachelor's Degree
  • AAS Degree

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