I want to pursue a business career with a well established company to utilize my work skillsand experience. Positive, self-motivated, willing to assume responsibility, and maintain confidentiality; Supervise and leadership skills; Customer service skills; Proven ability to coordinate multiple projects and meet deadlines under pressure; Proficient with MS Office (Access, Excel, Outlook, PowerPoint, and Word); 10 key; Accounting skills, type 40 wpm accurately
TCR-Child Care CentralBirmingham, ALEligibility Counselor
Maintain client's case records, conduct face to face interviews with client to determine their eligibility for the program based on school participation and/or employment status (80-120 clients per month), abide and adhere to TCR policies and State DHR policies, schedule client's appointments accordingly to ensure certification is renewed in a timely manner, verify all employment and in school verification, monitor all files to make sure all school schedules and employment information is current, file daily, typing, organizational skills, write repayment claims, use basic math skills to determine client's rate of pay, hours worked per week, in school class hours, maintain calendar and emails on a daily basis using Outlook, maintain client's case and information with confidentiality, answer and return clients calls in a timely manner, assist client with any issues and/or questions.
Use Microsoft Outlook, Excel, and Word on a daily basis for completion of case records.
H & R BlockBirmingham, ALCustomer Service Professional
Greeted and checked in clients in a professional friendly manner, set & confirmed taxpayers appointments, answered multi line phone and taking messages accordingly, assured that all calls are returned by taxpayers, scheduled clients appointments using appointment manager, filing, maintained confidentiality, promoted second looks, refer all tax concerns to appropriate preparer or office manager, filed, faxed, verified and deposited all payments when necessary, maintained entire office cleanliness and appearance, contacted clients if necessary, used appointment manager to schedule appointments and update information accordingly.
Hotel HighlandBirmingham, ALFront Desk Clerk/Auditor
Excellent customer service skills, assisted sales manager with large event groups and wedding parties, trained new hires, maintained emails daily, assisted guest with check in and out process, received and efficiently routed incoming calls, made and proofread reservations for completeness and accuracy according to regulations and procedures, maintained department files and credit card records, maintained office equipment and supplies, used hotel management database for rate changes and add rooms to inventory for incoming guest, prepared various financial reports for assigned shift showing the total amount of credits, debits ,and cash postings, balanced debit, credit, and cash transactions at close of shift in the event of a posting error, made sure all authorizations are completed, posted accounts receivable and accounts payable.
Prepared audit reports for close of business nightly.
Used various accounting programs to complete audit and produce various reports.
Used Microsoft Outlook, Excel, and Word as needed to complete daily tasks.
Ross Dress for LessBirmingham, ALStockroom Associate/Cashier
Priced, tagged, censored all items according to company policy, log all damaged items and discard accordingly, customer service recovery as instructed by store manager, display all seasonal items to front of store, responsible for overall clearance and flow of stockroom, set up areas to ensure that every item is priced for inventory purposes.
Cash handling using computerized cash register as needed.
Anna's LinensHomewood, ALKey Holder Manager
Supervised a total of five employees; displayed merchandise and displays accordingly, recorded sales objectives, made bank deposits, searched and located merchandise at customer's request by using linked computer system, balanced petty cash, entered merchandise in system as it entered store, processed payroll, created various reports showing sales made using debits, credits, cash, and other transactions.
Processed new phone orders, programmed phones, track of all orders through FedEx, inspected all accessories, filed all customer files, faxed customer credit status, responsible for stock of all inventory.
Social Security AdministrationBirmingham, ALClerical Aid
Filed, copied, sorted incoming/outgoing mail, answered module phone, routed mail to appropriate module, alphabetical and numeric filing, input all files and file according to instructions using 10 key, assisted module managers with tasks as assigned.
Miles CollegeFairfield, ALBachelor's Degree: Business ManagementGPA: Cum laude GPA: 3.2/4.0Business Management Cum laude GPA: 3.2/4.0
Jefferson State Community CollegeBirmingham, ALAAS Degree: Business ManagementBusiness Management