Eligibility Counselor Resume Example Harris Health System

ELIGIBILITY COUNSELOR

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Organization
Customer service
MS Office
Administrative support

Team management
Operational improvement
Document management

Experience

Eligibility Counselor
Houston , TXHarris Health System/Sep 2012 to Current

Maintained thorough and accurate records outlining program operations and participant progress.
Assisted social workers with building, coordinating and leading programs delivering high-quality [Type] support.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated [Type] knowledge through [Task] and [Task].
Utilized [Type of Software] to compile data gathered from various sources.
Earned reputation for good attendance and hard work.
Collaborated with others to discuss new [Type] opportunities.
Handled all delegated tasks, including [Task] and [Task].
Answered [Number] calls per [Timeframe] to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Learned [Task] and [Task] to support office needs.

Retail Assistant
King Of Prussia , PAPrimark/Jun 2017 to Jan 2018

Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Maintained current store, product and promotional knowledge to drive consistent sales.
Bagged, wrapped and packaged purchases according to customer needs.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Provided every customer with professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Answered questions about current promotions and resolved issues according to store policies.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Assisted average of 60 customers per day in finding or selecting items.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Offered coupons and special deals to increase quantity of customer spending 10%.
Managed cash register operations using POS system including processing sales and returns.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Front Office Assistant
Bloomington , MNWashburn Center/Aug 2008 to Mar 2011

Managed reception and lobby area, greeted visitors and responded to requests for information.
Received and screened high volume of internal and external communications.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Collected copays and account balance payments and updated account records.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Monitored office inventory to maintain adequate supply levels and order products.
Managed customer complaints and rectified issues to complete satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Kept reception area clean and organized to offer positive first impression to every visitor.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
Assisted front office staff by taking initiative to help upper management and coordinate [Type] events.
Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Managed team of [Number][Job Title]s and [Number][Job Title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Answered office phone and emails to schedule appointments, forward information and complete [Task].
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Oversaw office inventory by restocking supplies and submitting purchase orders for new [Type] and [Type] products.
Answered [Number] daily phone calls to direct inquiries, answer customer questions and schedule appointments.
Planned customized itineraries for guests, which included [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Answered and routed over [Number] incoming calls to [Number]-member [Type] team.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.

Education and Training

Bachelor of Science: Business Administration And ManagementMiles CollegeMay 2013City, State

Associate of Applied Science: Business Administration And ManagementJefferson State Community CollegeMay 2010City, State

Resume Overview

School Attended

Miles College
Jefferson State Community College

Job Titles Held:

Eligibility Counselor
Retail Assistant
Front Office Assistant

Degrees

Bachelor of Science : Business Administration And Management
Associate of Applied Science : Business Administration And Management

Eligibility Counselor Resume Example

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