eligibility counselor resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Organization
  • Customer service
  • MS Office
  • Administrative support
  • Team management
  • Operational improvement
  • Document management
Education and Training
Miles College Fairfield, AL Expected in 05/2013 Bachelor of Science : Business Administration And Management - GPA :
Jefferson State Community College Birmingham, AL Expected in 05/2010 Associate of Applied Science : Business Administration And Management - GPA :
Harris Health System - Eligibility Counselor
Houston, TX, 09/2012 - Current
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality [Type] support.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Earned reputation for good attendance and hard work.
  • Collaborated with others to discuss new [Type] opportunities.
  • Handled all delegated tasks, including [Task] and [Task].
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Learned [Task] and [Task] to support office needs.
Primark - Retail Assistant
King Of Prussia, PA, 06/2017 - 01/2018
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted average of 60 customers per day in finding or selecting items.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Offered coupons and special deals to increase quantity of customer spending 10%.
  • Managed cash register operations using POS system including processing sales and returns.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Washburn Center - Front Office Assistant
Bloomington, MN, 08/2008 - 03/2011
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Received and screened high volume of internal and external communications.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Collected copays and account balance payments and updated account records.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
  • Assisted front office staff by taking initiative to help upper management and coordinate [Type] events.
  • Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Managed team of [Number] [Job Title]s and [Number] [Job Title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new [Type] and [Type] products.
  • Answered [Number] daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Planned customized itineraries for guests, which included [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Answered and routed over [Number] incoming calls to [Number]-member [Type] team.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.

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Resume Overview

School Attended

  • Miles College
  • Jefferson State Community College

Job Titles Held:

  • Eligibility Counselor
  • Retail Assistant
  • Front Office Assistant


  • Bachelor of Science
  • Associate of Applied Science

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