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eligibility counselor 2 resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Caring and skilled Eligibility Counselor, passionate about positively impacting programs and helping participants by providing expert support. Familiar with SNAP and Families First and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Accomplishments
  • Successfully completed the Leadership Academy through the Tennessee Department of Human Services on April 23, 2021.
  • Be the One Suicide Prevention
  • Processing Award for SE New Mexico Region, January 2017
Skills
  • Attention to Detail
  • Customer Service
  • Active Listening
  • Case Management
  • Case File Management
  • Problem Solving
  • Written and Verbal Communication
  • Collaboration and Teamwork
  • Career Development
  • Communicating with Supervisors, Peers, or Subordinates
  • Active listening
Work History
Eligibility Counselor 2, 05/2018 - Current
State Of Tennessee Department Of Human Services City, STATE,
  • Work with clients to improve life and maximize benefits of programs.
  • Improve clients' coping with routine life activities such as food budgeting and utility payments.
  • Coordinate referrals and direct support for SNAP and Families First customers.
  • Use Microsoft Word and other software tools to create documents and other communications.
  • Increase customer satisfaction by resolving nutrition issues.
  • Carry out day-day-day duties accurately and efficiently.
  • Improve the lives of Tennesseans through consistent hard work and dedication to the Tennessee Department of Human Services.
  • Coordinate referrals and direct support for SNAP and Families First customers.
  • Educate potential participants on available services and processes to engage in programs.
  • Identify service gaps and locate needed resources for individuals, including housing, work placement and other support.
  • Follow guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Communicate with people from various cultures and backgrounds on application process.
  • Interview applicants and explain scope of different available benefits.
  • Developing extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Manage processing of all benefits applications, including those for financial assistance and food stamps.
  • Document all communication with applicants and input information into system on a daily basis.
  • Schedule appointments with customers to gather information and explain benefit processes.
Family Assistance Analyst, 01/2013 - 03/2018
State Of NM Dept Of Human Services, Income Support City, STATE,
  • Provided job-seeking skills training in group and individual settings, including re-employment services, job clubs and job search assistance.
  • Provided consulting services to customers on various career-related issues and communicated with customers to determine needs and goals.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Communicated with people from various cultures and backgrounds on application process.
  • Interviewed applicants and explained scope of different available benefits.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Documented all communication with applicants and inputted information into windows based system.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Inputted all gathered information and researched data on applicants into computer system.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify customers' abilities, needs and eligibility for services.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals fel within guidlines.
Night Closing Manager, 12/2011 - 02/2014
Lawrence Brothers (Now Albertsons) City, STATE,
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels .
  • Encouraged teamwork atmosphere by supporting staff, fostering cooperation and trust through fairness and consistency.
  • Stocked empty shelves, assembled merchandise neatly on racks/in displays to prepare for opening shift.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed, trained and motivated closing assistants and cashiers to continuously improve knowledge and abilities in the grocery industry.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Education
Bachelor of Arts: University Studies, Expected in 12/2011
-
The University of New Mexico - Portales, NM,
GPA:
Status -
Certifications
  • State of Tennessee Notary Public
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Resume Overview

School Attended

  • The University of New Mexico

Job Titles Held:

  • Eligibility Counselor 2
  • Family Assistance Analyst
  • Night Closing Manager

Degrees

  • Bachelor of Arts

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