Enthusiastic Eligibility caseworker with in-depth knowledge of SNAP, Medicaid and TANF government benefits.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Customer service expert
Data collection and analysis
Financial policy development
Local government background
Strong medical ethic policy development
Medical coding capability
Proficiency in excel
Proficiency in Microsoft WordFile/records maintenance
01/2015 to Current
Eligibility CaseworkerGuilford County Social Services － Greensboro, NC
Perform detailed work to determine eligibility for the financial, medical, special assistance and food stamp policies. Interview applicants for one or more Government programs , verify and evaluate data obtained from the applicant in order to make a correct eligibility determination. Explain and interpret policy and application procedures to clients and individuals in the community, and assist individuals in completing the application form. Respond to complaints of clients, advocates, professional and community members. Make visits to community facilities or clients home to gather information.
05/2010 to 12/2015
Patient Billing RepresentativeLabcorp － Burlington, NCReceive incoming calls/ Customer service. Ensure that proper medical codes are correct for diagnosis per doctors orders. Handle collections called. Manually typed HCFAS's to bill insurance. Complete write-offs for the diseased patients and indigent patients. Trained new employed.
02/2007 to 04/2010
Receptionist IIGreensboro Historical Museum － Greensboro, NCAnswer all calls regarding museum tours and operations. Deposit donations. Faxing. Filing, Scanning and data entry
08/2005 to 01/2007
Customer Service RepresentativeUnited Health Care － Greensboro, NCReceive incoming calls. Process claims according to clients benefits package. explain benefits to clients. Help train new employees.