Client-centered with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Committed to engaging others and delivering exceptional service. Hard working and reliable. Proudly offering over 11 years' experience assisting others with our program services. Ready to tackle new challenges while still helping our customers.
Skills
Recordkeeping and data input
Knowledgeable in FARAS, Accent, Outlook, Excel
Telephone etiquette
Organizational skills
Time management
Microsoft Office
Friendly, positive attitude
Decision-making
Program understanding
Experience
03/2019 to Current
Eligibility AssistantMtm, Inc. – Mendota Heights, MN,
I am still doing the same duties that I entered under my previous job title as Secretary; my position was changed March 31st, 2019.
Work many days AWS and do well outside of the office setting.
While in the office, I am sure to follow all of the covid restrictions set out by the CDC and the State of Tennessee.
In constant communication with my immediate supervisors when I am in the office and working AWS.
Help with online applications, unindexed items in FARAS, unassigned applications, and other items in FARAS for all of our district, and at times statewide.
Transfer cases, update address, phone number, and email changes, and document in CLRC.
Daily engage with and serve internal and external customers in a professional manner.
Daily accept shifts in responsibilities based on the changing workplace demands.
Ensure all assigned reports and required logs are submitted within specified timeframes to appropriate contact.
Ensure the motor voter process is completed daily, to include accurate completion and timely scanning of declination forms, timely submission of voter registration forms and timely updating VRTS entries.
05/2011 to 03/2019
SecretaryYale-New Haven Health – Shelton, CT,
Answered multiple phone lines and sent calls to appropriate person, in office or another office.
Answered phone calls from customers and gave direction on what they needed to do or turn in.
Worked the front window for customers that came into the office for appointments, turning in applications or verifications, or answering general questions that were asked.
Logged in customers that came into the office including the reasons they were there.
Scanned applications, renewals, SR forms, changes and verifications to FARAS system.
Registered applications, including online applications.
Interviewed clients for expedited status.
Searched the FARAS system daily for online applications for my county and other unindexed items.
Filed all paperwork including but limited to intake applications, renewal applications, SR forms, mid-cert forms, changes, verifications, etc.
Logged in customers that came into the office for scheduled intake and renewal appointments.
Registered all Tenncare applications when we were still doing Tenncare.
Faxed Tenncare applications and verifications to Tenncare Connect.
Helped customers fill out their Tenncare applications.
Accessed Citrix system to check if customers still had Tenncare.
Sent in monthly Tenncare and Kiosk report.
Accessed EBT system (now EPPIC) to see if a card was ordered for a customer, or to check for an eligibility counselor.
Helped maintain EBT log.
Emailed child care applications for the Smart Steps program. Send in weekly log for Smart Steps program.
Ordered office supplies monthly and logged into Edison.
Kept up with daily postage postage and email report at the end of the month; also added postage at the end of the month.
Helped FS1 and FMD on any special projects without hesitation.
Helped eligibility counselor whenever called upon.
Helped fellow secretaries when called upon.
Helped out in other counties within my district to fill in whenever needed.
Have met timeliness goals consistently.
Engaged in the quarterly customer service surveys.
03/2008 to 03/2009
Eligibility ClerkAlameda Health System – Hayward, CA,
Answered multiple phone lines and directed calls to where they needed to go.
Answered phone calls and answered questions to the best of my knowledge to help customers in directing them on what they needed to do.
Worked at the front window taking applications, handing out paperwork, copying verifications for customers, and answering customer questions to the best of my knowledge.
Logged customers in for appointments.
Filed applications, verifications, and changes.
Put together renewal application packets and mailed them out to customers.
Took mail to post office and picked mail up.
Logged daily mail.
Logged daily faxes.
Helped in ordering office supplies.
Education
Expected in 12/2007
Associate of Applied Science: Business Administration Columbia State Community College - Columbia, TN GPA:
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