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Elementary And Middle School Teacher Resume Example

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ELEMENTARY AND MIDDLE SCHOOL TEACHER
Professional Summary

Hardworking Customer Service Representative with fiftheen years of experience working with local utility company; Pepco. Trained in project and time management with extensive knowledge of setting customer on payment plans, researching misapplied or unapplied payments and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in utility and teaching industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Complaint resolution
  • Attention to detail
  • Behavior management systems
  • Report preparation
  • Administrative support
  • Verbal and written communication
  • Quality education
  • Organizational ability
  • Inbound and Outbound Calling
  • Training development aptitude
Work History
Elementary And Middle School Teacher09/1996 to 06/2019
From The Heart Christian School – Suitland, MD
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives
  • Prepared instruction materials including copying, construction of bulletin boards, grading work and setting up work areas
  • Integrated technology into classroom as instructional tool, such as Smartboard
  • Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club
  • Provided one-on-one attention to students, while maintaining overall focus on entire group
  • Assessed submitted class assignments for conformance with instructions and understanding of material, determined grades and reviewed work with struggling students to boost success chance
  • Evaluated student knowledge by conducting regular quizzes, class tests and required assessments
  • Instructed more than 20 middle school students through lectures, discussions, group activities and demonstrations
  • Administered and graded tests and assignments to evaluate students' progress
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways
  • Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials
  • Completed in-service and additional training to maintain professional growth
Elementary School Teacher08/2010 to 06/2011
National Christian Academy – Oxon Hill, MD
  • Taught students subject-specific material, learning strategies and social skills.
  • Implemented classroom management improvements to enhance class morale and engagement.
  • Planned lessons according to district standards to cover all requirements and prepare for standardized tests.
  • Assessed student progress by administering tests and evaluating results.
  • Increased standardized test scores for students in Grade 3
Preschool Teacher08/2009 to 06/2010
Blow Pierce Charter School – Washington, DC
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Allowed for ample outdoor discovery time each day.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Representative08/1980 to 06/1994
Potomac Electric Power Company – Washington, DC
  • Entered customer interaction details in Microsoft to track requests, document problems and record solutions offered.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
Education
Associate of Science: Elementary School Teaching And Administration05/1980North Carolina Wesleyan College- Rocky Mount, NC
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Resume Overview

Companies Worked For:

  • From The Heart Christian School
  • National Christian Academy
  • Blow Pierce Charter School
  • Potomac Electric Power Company

School Attended

  • North Carolina Wesleyan College

Job Titles Held:

  • Elementary And Middle School Teacher
  • Elementary School Teacher
  • Preschool Teacher
  • Customer Service Representative

Degrees

  • Associate of Science : Elementary School Teaching And Administration 05/1980

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